Transcription of ELECTRICITY SUPPLY — QUALITY OF SERVICE
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ICS ; :1999 ISBN 0-626-12163-9 First editionELECTRICITY SUPPLY QUALITY OF SERVICEPart 2: Reporting guidelinesFor application by the National ElectricityRegulator 1 nrs 047 -2 , definitions and abbreviated of requests for complaints, enquiries and with NRS education and customer questionnaire to be completed by a sample of key customersand included in the reporting to the 047-2:19992 ForewordThis part of nrs 047 has been prepared for the National ELECTRICITY Regulator by a working groupappointed by the ELECTRICITY Suppliers Liaison Committee (ESLC) and an interest group of stakeholdersrecommended by the working group comprised the following members:A H Gower (Chairman)Durban ElectricityC D A AlbertseKempton Park ElectricityH D BeckEast London ElectricityD BykerPretoria ElectricityK CampbellEskom Utili MarkJ D de VilliersAlberton TLCM J FourieLekoa Vaal El
5 NRS 047-2:1999 SPECIFICATION Electricity supply – Quality of service Part 2: Reporting guidelines For application by the National Electricity Regulator 1 Scope This part of NRS 047 contains recommended reporting formats for the quality-of-service …
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Factors Affecting Provision of Service Quality, The Relationship between Service Quality, Relationship between Service Quality and, Understanding the New Dynamics of, Service, Quality, Quality, Service and Satisfaction Since 1976, SERVICE QUALITY AND CUSTOMER, Service quality and customer satisfaction: antecedents, QUALITY SERVICE EVALUATION TECHNIQUE AND, QUALITY SERVICE, Service Quality