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Asian Journal of Business and Management Sciences ISSN: 2047-2528 Vol. 2 No. 11 [14-24] Society for Business Research Promotion | 14 EVALUATION OF EFFECTIVENESS OF TRAINING AND DEVELOPMENT: The kirkpatrick model AlYahya , Mohammed Saad University Utara Malaysia College of Business (UUM HRM) Malaysia . E-mail: Dr. Norsiah Binti Mat University Utara Malaysia College of Business (UUM HRM) Malaysia. E-mail: ABSTRACT EVALUATION of TRAINING EFFECTIVENESS is the measurement of improvement in the employee s knowledge, skill and behavioral pattern within the organization as a result of TRAINING program. This measurement help to match the cost incurred in the design and implementation of TRAINING with the associated benefits. Thus, it indicates whether the program has been able to deliver its intended goals and objectives.
Kirkpatrick’s model - Evaluation of Training Phillips (1997) defined training as a systematic process of examining the worth, value, or meaning of an activity or a process.
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