Transcription of Factors Influencing Customers Satisfaction in Hospitality ...
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Factors Influencing Customers Satisfaction in Hospitality ...
FACULTY OF EDUCATION AND BUSINESS STUDIES Department of Business and Economics Studies Shafait Jamel Mim MD Monjurul Aziz Ferdous Student Thesis, Master Degree (One Year),15 Credits Business Administration Master Programme in Business Administration (MBA): Business Management 60 Credits Master Thesis in Business Administration 15 Credits Supervisor: Ehsanul Huda Chowdhury Examiner: Maria Fregidou-Malama Factors Influencing Customers Satisfaction in Hospitality Industry: Fine Dining Restaurants i ACKNOWLEDGEMENT We would like to express our special thanks of gratitude to our supervisor Mr.
Customer satisfaction has been one of the top apparatuses for an effective business. Customer satisfaction is defined as an overall evaluation focused on absolute acquisition and administration participation (Fornell, Johnson, Anderson, Cha and Bryant 1996). Customer satisfaction comes with marketing that demonstrates the customer's wish
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