Transcription of IMPLEMENTING BUSINESS EXCELLENCE - APO
{{id}} {{{paragraph}}}
Example: bankruptcy
IMPLEMENTING BUSINESS EXCELLENCE - APO
IMPLEMENTING BUSINESS EXCELLENCE A A A A guideguideguideguidebookbookbookbook for SMEsfor SMEsfor SMEsfor SMEs Main contributors: Dr. Robin Mann Musli Mohammad Ma Theresa A. Agustin i TABLE OF CONTENTS Acknowledgements ii 1. Introduction 1 2. Core values and concepts of high performing organizations 2 3. Are you ready for BUSINESS EXCELLENCE ? 3 4. Deciding on which improvement initiatives to implement 6 5. Getting started IMPLEMENTING six improvement initiatives 9 Leadership: Vision, mission and values 9 Strategic planning: SWOT analysis 16 Customer focus: Self-assessment tool for developing a customer focused culture 18 Workforce focus: Suggestion scheme 22 Operations focus: PDCA cycle 28 Measurement, analysis and knowledge management: A personal performance measurement system 31 6: Undertaking a BUSINESS EXCELLENCE assessment 35 - Step 1: Understand organizational profile 36 - Step 2: Assess current performance 36 - Step 3: Identify area for improvement and set improvement goal(s) 39 - Step 4: Develop an action plan 41 - Step 5: Implement actions 41 - Step 6: Monitor progress and evalua
IMPLEMENTING BUSINESS EXCELLENCE A AA A guideguideguidebookbookbook for SMEsfor SMEsfor SMEs Main contributors: Dr. Robin Mann Musli Mohammad
Tags:
Information
Domain:
Source:
Link to this page:
Please notify us if you found a problem with this document: