Transcription of Mastering the Customer Experience: The Key …
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Mastering the Customer Experience: The Key …
Mastering the Customer experience : The Key Drivers for Success by IBF Management LLC. In today's environment a successful enterprise requires a clear and sustainable competitive advantage in the marketplace. A strategic differentiation can be gained by focusing on the single most important element of success the Customer . A business can ensure success by managing the Customer relationship and providing world-class Customer care, field support and billing services as efficiently as possible. Prior to exploring the factors that influence Customer service and the impact to the business, it is helpful to first appreciate the breadth of the design elements. The illustration below details the facets of developing and executing a comprehensive strategy that is oriented around a common, clearly communicated vision and migration path. Business Architecture Business Architecture The target operating environment. Vision & Organization & Operating & Enabling Strategy Training Process Models Technologies Components Interrelated elements required to design and Customer implement the end - state.
© 2004 IBF Management, LLC www.ibfmanagement.com organization.
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