Transcription of Measuring ROI: The Fif - Complete Learning Solutions
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By Jack J. PhillipsMeasuring ROI:The Fif10 Technical & Skills Training t April 1996 Training departments are increasingly being asked to justifyevery dollar spent. Here s an approach to calculating return oninvestment using a time-honored training too long, the training and developmentprocess has escaped the scrutiny of account-ability. While expenditures have grown,many training departments have not takenthe extra step to show the payoff of theirefforts particularly the more elaborate,comprehensive, and expensive and techniques to measure return oninvestment (ROI) are now available, and the pro-cess has become reliable andacceptable. Measuring thereturn on training investmentshould be a requirement inmost organizations, at least forsome dismissing the ideaof Measuring your company sreturn on training investment,consider the rewards of such anevaluation. An example of howvaluable training can be is evi-dent in the literacy training pro-gram at Magnavox Electronics Systems Company,West Coast Division, in Torrance, literacy programs are undertakenbecause they are needed, but little attention ispaid to the program s economic returns.
Measuring ROI: The Fif ... Kirkpatrick model. Thus, the fifth level of evalua-tion is developed by collecting Level 4 data, con- ... organization’s commitment to mea-surement and evaluation. Other variables specific to the orga-nization may enter the process. Most
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