Transcription of Oracle Software Technical Support Policies
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Oracle Software Technical Support Policies
Oracle Software Technical Support Policies : 9-March-2018 Page 1 of 25 Oracle Software Technical Support Policies Effective Date: 9-March-2018 Table of Contents 1. Overview 2. Support Terms 3. Lifetime Support 4. Oracle Technical Support Levels 5. Additional Support Services Available for Purchase 6. Web-Based Customer Support Systems 7. Tools Used to Perform Technical Support Services 8. Global Customer Support Security Practices 9. Severity Definitions 10. Hyperion and Agile Specific Support Terms 11. Contact Information 1. Overview Unless otherwise stated, these Software Technical Support Policies apply to Technical Support for all Oracle Software product lines. "You" and "your" refers to the individual or entity that has ordered Technical Support from Oracle or an Oracle -authorized distributor.
Oracle Software Technical Support Policies: 04-January-2019 Page 2 of 24 2. Support Terms Technical Support Fees Technical support fees are due and payable annually in advance of a support period, unless otherwise stated in
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