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Organizational Structure - Wiley

Chapter2 Overview of Organizational DesignJob SpecializationThe Organization of a Lodging EstablishmentRooms DepartmentFood and Beverage DepartmentMarketing and Sales DepartmentHuman Resources DepartmentAccounting DepartmentGeneral ManagerResident ManagerPatterns of AuthoritySpan of ControlThe Pros and Cons of Functional Organization DesignMeetings and CommitteesThe Future Organization of HotelsThe Hotel Staffing SystemCareer Paths and OpportunitiesCHAPTEROUTLINEO rganizational 1/13/05 9:47 AM Page 27 COPYRIGHTED MATERIAL28 Chapter 2 Organizational StructureOVERVIEW OF Organizational DESIGNO rganizing, the process of structuring human and physical resourcesin order to accomplish Organizational objectives, involves dividing tasksinto jobs, specifying the appropriate departm

not report the problem. Effective management of this busy department calls for standardized plans, procedures, schedules, and deadlines, as well as frequent direct communication between the executives who man-age the key operating units of the rooms department. Security. The hotel and lodging business is vulnerable to security and safety problems.

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