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Research in Higher Education Journal Student satisfaction and persistence , Page 1 Student satisfaction and persistence : factors vital to Student retention Jalynn Roberts, The University of Southern Mississippi Ronald Styron, Jr., The University of Southern Mississippi Abstract The purpose of this study was to investigate students perceptions of services, interactions, and experiences in the College of Education and Psychology at a research-intensive university located in the southern region of the United States. Data were collected relative to participants perceptions for university experiences and services. The constructs included academic advising, social connectedness, involvement and engagement, faculty and staff approachability, business procedures, learning experiences, and Student support services.
Research in Higher Education Journal Student Satisfaction and Persistence, Page 2 Introduction Many students who endeavor to earn a college degree fail to persist until graduation.
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