Transcription of The Balanced Scorecard - exinfm
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The Balanced Scorecard - exinfm
Course 11: The Balanced Course 11: The Balanced Course 11: The Balanced Course 11: The Balanced Scorecard Scorecard Scorecard Scorecard Prepared by: Matt H. Evans, CPA, CMA, CFM This course provides a step-by-step guide on how to build a Balanced Scorecard . An understanding of strategic planning is recommended prior to taking this course. Refer to Course 10 on strategic planning. This course is recommended for 2 hours of Continuing Professional Education. In order to receive credit, you will need to pass a multiple-choice exam which is administered by installing the exe file version of this short course. The exe file can be downloaded from NOTE: This short course includes the following supplemental materials: - Excel Templates: Set of basic templates for building the Balanced Scorecard - PowerPoint presentation: Outlines overall development steps - Case Study: Short case study on the Balanced Scorecard at UNUM Corporation Supplemental materials are posted on the inter
4 Cause Effect Relationship: The natural flow of business performance from a lower level to an upper level within or between perspectives. For example, training employees on customer relation’s leads to better customer service which in turn leads to improved financial results.
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