Feature access codes - AT&T Official Site

1 September 5, 2019 2018 AT&T Intellectual Property. All rights reserved. AT&T an d the G lo be lo go are regis tered trad emarks o f AT&T In tellec tu al Pro perty. AT&T Co llab o rate Feature access codes Feature access codes give you quick access to AT&T CollaborateSM features from the keypad on your phone. Your administrator controls your access to some of these features. You might not have access to all the features described here. Note: In most cases, you enter a specific Feature access code and then, depending on the make and model of your phone, you press the Dial soft key or the pound (#) key to access the Feature .

2 Some Feature access codes that you enter during a call require that you first get a dial tone by starting a second call. In these cases, you typically put the current call on hold and press a line key button to start a new call. Feature access codes These Feature access codes let you use Collaborate features from your keypad. code Fea tur e Ac ti on *50 Account or Authorization code Used to dial the account or authorization code if you ve been configured to dial these codes . *77 Anonymous Call Rej ecti on Activation Turns on Anonymous Call Rejection. The system plays an announcement to inform you that the Feature has been a c ti vated.

3 *87 Anonymous Call Rej ec ti on Deac tivation Turns off Anonymous Call Rejection. The system plays an announcement to inform you that the service has been dea c ti vated. *52* Anonymous Call Rej ec ti on I nter rogation Plays an announcement informing you of your Anonymous Call Rejection status and details. #9 Au to ma ti c C allb ack Menu access Presents the Automatic Callback menu. The Automatic Callback service monitors a busy line and notifies the us er a s soon a s the l ine bec omes fr ee. *86 Automa ti c Callback Dea cti vation Cancels an a ctive Automatic Callback request. *72 Cal l Forwarding -Al ways Acti va tion Turns on call forwarding for all calls coming i n to a phone number you specify.

4 Enter the code and phone number or extension wher e you wa nt to forward calls. *73 Cal l Forwarding - Al wa ys Dea cti vation Turns off Call Forwarding - Al wa ys. September 5, 2019 2018 AT&T Intellec tu al Pro perty. All righ ts res erved . AT&T an d the G lo be lo go are regis tered trad emarks o f AT&T In tellec tu al Pro perty. P age 2 AT&T Co llab o rate Featu re access co d es code Fea tur e Ac ti on *21* Cal l Forwarding - Al wa ys I nterrogation Plays an announcement informing you of the current s ta tus a nd destination phone number for Call Forwarding - Al ways. *21 Cal l Forwarding - Al wa ys to Voi cema il Acti vation Turns on Call Forwarding - Al wa ys to Voi cemail.

5 #21 Cal l Forwarding - Al wa ys to Voi cema il Dea ctivation Turns off Call Forwarding - Al wa ys to Voi cemail. *62 Cal l Forwarding - Bu s y Acti va tion Turns on Call Forwarding - Busy. Enter the code and the phone number or extension. All calls that come in when your phone is busy are forwarded to the number you enter. *63 Cal l Forwarding - Bu s y Dea cti vation Turns off Call Forwarding - Bus y. *67* Cal l Forwarding - Bu s y I nterrogation Plays an announcement informing you of your Call Forwarding - Busy status and details, including the number where calls are forwarded. *40 Cal l Forwarding - Bu s y to Voi cemail Activation Turns on Call Forwarding - Bus y to Voi cemail.

6 #40 Cal l Forwarding - Bu s y to Voi cemail Deactivati on Turns off Call Forwarding - Bus y to Voi cemail. *92 Cal l Forwarding - No Ans wer Ac ti vation Turns on Call Forwarding - No Ans wer . Enter the c ode and a forwarding phone number for your u n answer ed ca l ls. *93 Cal l Forwarding - No Ans wer Dea c tivation Turns off Call Forwarding - No Ans wer. *61* Cal l Forwarding - No Answer Interrogation Plays an announcement informing you of your Call Forwarding - No Answer status and details, including the phone number where calls are forwarded. *41 Cal l Forwarding - No Ans wer to Voi c ema il Acti va tion Turns on Call Forwarding - No Answer to Voicemail.

7 Redirects incoming phone calls to your voicemail when you don't answer. #41 Cal l Forwarding - No Ans wer to Voi c ema il Dea cti vation Turns off Call Forwarding - No Answer to Voicemail. *610 Cal l Forwarding - No Ans wer Ti mer Sets the number of rings you hear before This s etting applies to: September 5, 2019 2018 AT&T Intellec tu al Pro perty. All righ ts res erved . AT&T an d the G lo be lo go are regis tered trad emarks o f AT&T In tellec tu al Pro perty. P age 3 AT&T Co llab o rate Featu re access co d es code Fea tur e Ac ti on Voi c e mes s aging Voi c ema il Cal l Forwarding - No Ans wer Cal l Forwarding - No Answer to Voicemail Sequential Ring *94 Cal l Forwarding - Not Rea c ha ble Ac ti vation Turns on Call Forwarding - Not Rea c hable.

8 Enter the code and a phone number or extension. When you can't be reached by the network, such as during a power outage or loss of I nternet connection, your calls are forwarded to this number. Other call forwarding s etti ngs have pr ecedence over Call Forwarding - Not Reachable. *95 Cal l Forwarding - Not Rea c ha ble Dea cti vation Turns off Call Forwarding - Not Reachable. When your phone can't be reached (such as during a power outa ge), c a lls a re no l onger r er outed to a n alter nate number. *63* Cal l Forwarding - Not Rea c ha ble I nter rogation Plays an announcement informing you of your Call Forwarding - Not Rea chable status and details.

9 #76 Cal l Forwarding on a Schedule Activation Turns on Call Forwarding on a Schedule. You mus t set Call Forwarding on a Schedule behavior through the Col l aborate us er homepage. #77 Cal l Forwarding on a Schedule Dea ctivation Turns off Call Forwarding on a Schedule. *68 Call Park Places the call on hold in such a way that other users i n the gr oup or enter pr ise c an r etr ieve the c a ll. Di al the code and the phone number or extens ion wher e you wish to park the call. #58 (Group) Call Park Parks the call on the user's Call Park group. When the user dials the code , the service hunts for the first available user i n the Call Park group and parks the call ther e.

10 *88 Call Park Retr ieve Retr i eves a parked call. Dial the code and the extens i on where the c a ll wa s par ked to r etr i eve the cal l. *98 Call Pickup Answers the ringing phone within an assigned call pickup group. If more than one phone is ringing, Call September 5, 2019 2018 AT&T Intellec tu al Pro perty. All righ ts res erved . AT&T an d the G lo be lo go are regis tered trad emarks o f AT&T In tellec tu al Pro perty. P age 4 AT&T Co llab o rate Featu re access co d es code Fea tur e Ac ti on Pickup answers the phone that has been ringing the l onges t. *11 Ca l l Retr i eve Al l ows a user to move a c a ll between devic es or apps a s s igned to tha t us er.