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9781906124182 IT Service Management Foundation Practice ...
A companion book, IT Service Management – A Guide for ITIL® v3 Foundation Exam Candidates , which provides students with a study guide covering the key topics relevant to these questions, is available from BCS.
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Document Control Information - bcs.org
www.bcs.orgThe ITIL Intermediate Qualification: Service Operation Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL …
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