Administrator Guide for Avaya Communication Manager

1 Administrator Guide forAvaya Communication Manager03-300509 Issue 1 June 2005 Copyright 2005, Avaya Rights ReservedThis document contains information related to Avaya Communication Manager software (as defined below) and Documentation ( Product ). Documentation means this document and Avaya s information manuals in printed or electronic form containing operating instructions and performance specifications that Avaya or its suppliers generally make available to users of its products, and which Avaya delivers to End User with the Products. End User means any customer of Avaya or its authorized resellers, or any end user of the Product. See the Software and Documentation DVD/CD inserts for additional legal and licensing and corrections to the information in this document may be incorporated in future , its affiliates or subsidiaries ( Avaya ) are not responsible for any modifications, additions or deletions to the original published version of the Documentation unless such modifications, additions or deletions were performed by Avaya .

2 End User agrees to indemnify and hold harmless Avaya , Avaya 's agents, servants, directors, officers, and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to the Documentation to the extent made by the End provides a limited warranty on the Product. Refer to your customer sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language as well as information regarding support for the Product, while under warranty, is available through the following web site: OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE GENERAL LICENSE TERMS AVAILABLE ON THE Avaya WEBSITE AT: ( GENERAL LICENSE TERMS ).

3 DO NOT USE THE PRODUCT IF YOU DO NOT WISH TO BE BOUND BY THE GENERAL LICENSE TERMS. IN ADDITION TO THE GENERAL LICENSE TERMS, THE FOLLOWING LICENSE TERMS AND RESTRICTIONS WILL APPLY TO THE grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. Designated Processor means a single stand-alone computing device. Server means a Designated Processor that hosts a software application to be accessed by multiple users. Software means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone products or pre-installed on Hardware.

4 Hardware means the standard hardware products, originally sold by Avaya and ultimately utilized by End your system is running in a TDM environment, the following license restriction applies:Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this your system is running in an IP environment, the following license restriction applies:Concurrent User License (CU).

5 End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A Unit means the unit on which Avaya , at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function ( , webmaster or helpdesk), or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Software. Units may be linked to a specific, identified all systems, the following license restriction applies:Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the shrinkwrap or clickwrap license accompanying the Software ( Shrinkwrap License ).

6 The text of the Shrinkwrap License will be available from Avaya upon End User s request (see Copyright below for more information).CopyrightExcept where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable Software programs or portions thereof included in the Product may contain software distributed under third party agreements ( Third Party Components ), which may contain terms that expand or limit rights to use certain portions of the Product ( Third Party Terms ). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at disclaimers of warranties and limitations of liability set forth in the Third Party Terms do not affect any express warranty or limitation of liability that may be provided to you by Avaya pursuant to the license terms covering the Product contained in a separate written agreement between you and Avaya .

7 To the extent there is a conflict between the General License Terms or your customer sales agreement and any Third Party Terms, the Third Party Terms shall prevail solely for such Third Party and virus disclaimerEnd User's decision to acquire products from third parties is End User's sole responsibility, even if Avaya helps End User identify, evaluate or select them. Avaya is not responsible for, and will not be liable for, the quality or performance of such third party products or their INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED "AS IS". Avaya DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, Avaya MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO END USER SYSTEMS.

8 IN NO EVENT SHALL Avaya BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF Avaya HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH does not warrant that this Product is immune from or will prevent unauthorized use of telecommunication services or facilities accessed through or connected to it. Avaya is not responsible for any damages or charges that result from either unauthorized uses or from incorrect installations of the security patches that are made available from time to security vulnerabilities with Avaya products should be reported to Avaya by sending mail to trademarks identified by and TM are registered trademarks or trademarks of Avaya Inc.

9 All other trademarks are the property of their respective 1 June 20053 About this book .. 13 Overview .. 13 Contents .. 14 Conventions used .. 15 Admonishments .. 16 Trademarks .. 17 Related Sources .. 17 How to obtain Avaya books on the Web .. 18 How to order documentation .. 19 How to comment on this book .. 19 How to get help .. 19 Chapter 1: System Basics .. 21 Logging into the System .. 21 Accessing the S8700 Series Media Server .. 23 Logging in with Access Security Gateway.. 27 Logging off the System .. 28 Setting Command Permissions.. 29 Establishing Daylight Savings Rules .. 31 Setting Time of Day Clock Synchronization .. 34 Setting the System Date and Time .. 41 Using the Bulletin Board .. 42 Saving Translations.

10 44 Performing Backups .. 47 Chapter 2: Planning the System .. 49 Understanding Your Configuration .. 49 Understanding the Dial Plan .. 50 Controlling the Features Your Users Can Access .. 56 System-Wide Settings .. 56 Changing System Parameters .. 57 Setting WAN Bandwidth Limits Between Network Regions .. 58 Administering Treatment for Denied or Invalid Calls .. 60 Setting up Music-on-Hold .. 61 Receiving Notification in an Emergency .. 67 Notifying a Digital Pager of an Emergency .. 70 ContentsContents4 Administrator Guide for Avaya Communication ManagerOther Useful Settings .. 72 Controlling the Calls Your Users Can Make and Receive .. 73 Station Lock .. 75 Chapter 3: Managing Telephones .. 77 Installing New Telephones.