Transcription of Benefit Contact Directory - Eaton Benefits
1 12/6/17 Benefit Contact Directory WHO TO Contact QUESTION OR ISSUE Eaton Service center at Fidelity Phone:1-866-EATON01 (1-866-328-6601) Computer: Go to on the internet > Eaton Service center Mobile: Download the Fidelity NetBenefits app from the App Store , Google PlayTM Store, or Windows Store Enrollment in Benefits General Benefits questions Life event reporting ( , births, marriages, death) Dependent information updates Health Plan Partner does not show you/dependent as covered Beneficiary elections and updates Retirement Benefits Savings plan investment options and plan provisions Forms and information requests Jiff Eaton s Health & Wellness Portal Phone: 1-855-572-2164 Computer: Go to on the internet and select Jiff or, from JOE, select HR Services > My Benefits > Go to Mobile: Download the Jiff Health Benefits app from the App Store or Google PlayTM Store Register using the Jiff token Eaton and your Eaton Employee ID (minus E and leading zeros) Online Health Assessment (HA) and Healthy Incentives credits Tools and resources to help you and your family improve or maintain your overall health Tobacco Cessation Program, Life style coaching, and more Health Plan Partners See page 2 for information on how to access the Health Plan Partners.
2 Is the service covered by the plan, how much is payable? How to submit a claim Status of a claim, has it been received? Understanding an Explanation of Benefit (EOB) statement How was the payment amount determined? Requests for additional or replacement ID cards HealthCare HelpLine 1-866-EATON01 (1-866-328-6601) Your first source for information about a specific claim or how your plan pays Benefits should be the applicable health plan partner ( , Anthem BCBS). However, if you are unable to resolve your issue after contacting the health plan partner, call the Eaton Service center and tell the representative that you have a health care claims issue, have not been able to resolve the issue by talking with the health plan partner and would like to be transferred to the HealthCare HelpLine.
3 The HealthCare HelpLine can help with: Determining the status of an outstanding or delayed Benefit payment, and requesting an explanation of the problem or that the claim be expedited Additional information about how the Benefits for your claim were determined Questions on Benefit determinations that do not seem to agree with plan information 12/6/17 HEALTH PLAN PARTNERS Contact INFORMATION In addition to the web site addresses listed below, you can also link directly (with no log in) to most Health Plan Partners through the Jiff website or application Anthem Blue Cross Blue Shield (BCBS) Medical 1-866-EATON02 (1-866-328-6602) LiveHealth Online On-line doctor visits Advance Medical 1-888-228-7293 Expert medical opinion Castlight Making it easy to compare cost and quality so you can make informed health care decisions 1-855-572-2164 Express Scripts Prescription Drug Program 1-800-792-9596 Delta Dental 1-866-EATON03 (1-866-328-6603)
4 EyeMed Vision Care 1-866-723-0513 Securian Life and AD&D Insurance Contact Eaton Service center at Fidelity Acclaris Dental/Vision Dependent Care Reimbursement Accounts 1-866-203-9358 Sedgwick CMS Disability Benefits and FMLA 1-866-869-6387 COUNSELING AND ASSISTANCE PROGRAMS Contact INFORMATION Anthem BCBS - EAP Work/Life Solutions Employee Assistance Program (EAP) 1-877-419-1658 2 MorrowQuit Digital Tobacco Cessation Program Enroll using the Jiff Health Benefits application Provant Telephonic Tobacco Cessation Program 1-855-883-0371 LifeWorks 1-877-849-6034 Access to counseling professionals and related (user name: lfg, password: resources) resources for legal, financial and grief issues Ayco 1-800-235-3417 Financial counseling services following death or NOTE.
5 SERVICES NOT AVAILABLE TO EMPLOYEES diagnosis of a life threatening illness REPRESENTED BY A COLLECTIVE BARGAINING AGENT
