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1 ccna Voice Lab ManualBrent SielingCisco Press800 East 96th StreetIndianapolis, Indiana 46240 USAiiCCNA Voice Lab ManualCCNA Voice Lab ManualBrent SielingCopyright 2013 Cisco Systems, by:Cisco Press800 East 96th Street Indianapolis, IN 46240 USAAll rights reserved. No part of this book may be reproduced or transmitted in anyform or by any means, electronic or mechanical, including photocopying, record-ing, or by any information storage and retrieval system, without written permissionfrom the publisher, except for the inclusion of brief quotations in a in the United States of AmericaSecond Printing: February 2014 Library of Congress Cataloging-in-Publication Data is on : 978-1-58713-299-5 ISBN-10: 1-58713-299-0 Warning and DisclaimerThis book is designed to provide information about ccna Voice .

2 Every effort hasbeen made to make this book as complete and as accurate as possible, but no war-ranty or fitness is information is provided on an as is basis. The authors, Cisco Press, andCisco Systems, Inc. shall have neither liability nor responsibility to any person orentity with respect to any loss or damages arising from the information containedin this book or from the use of the discs or programs that may accompany opinions expressed in this book belong to the author and are not necessarilythose of Cisco Systems, BogerAssociate PublisherDave DusthimerBusiness Operation Manager,Cisco PressAnand SundaramExecutive EditorMary Beth RayManaging EditorSandra SchroederDevelopment EditorEllie BruProject EditorMandie FrankCopy EditorJohn EdwardsTechnical Editor(s)Brion Washington Michael H.

3 ValentineEditorial AssistantVanessa EvansDesignerMark ShirarCompositionTricia BronkellaProofreaderSheri CainiiiTrademark AcknowledgmentsAll terms mentioned in this book that are known to be trademarks or service marks have been appro-priately capitalized. Cisco Press or Cisco Systems, Inc., cannot attest to the accuracy of this informa-tion. Use of a term in this book should not be regarded as affecting the validity of any trademark orservice and Government SalesThe publisher offers excellent discounts on this book when ordered in quantity for bulk purchases orspecial sales, which may include electronic versions and/or custom covers and content particular toyour business, training goals, marketing focus, and branding interests.

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5 Addresses, phone numbers, and fax numbers are listed on the Cisco Website at 2008 Cisco Systems, Inc. All rights reserved. CCVR the Cisco logo, end the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work. Live, Play, snd Learn is a service mark of CiscoSystems, Inc.; and Access Registrar Aironet, BPX, Catalyst, CCDA, CCDR CCIE, CCIR ccna , CGNR CCSR Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capitthe Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EherSwitch, Fast Step. Follow Me Browsing.

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7 JQ6G9R)Americas HeadquartersCisco Systems, West Tasmars DriveSan Jose, CA : 408 526-40008QO 553-NETS (8387)Fax: 408 527-G883 Asia Pacific HeadquartersCisco Systems, Robinson Road#28-01 Capital TowerSingapore :* 65 6317 7777 Fax:+63 6317 7789 Europe HeadquartersCisco Systems international BVHaarlerbergparkHaarlerbergweg 13-191101 CH AmsterdamThe : -+31 0800 020 0791 Fax: -+31 020 357 1100 CiscoAbout the AuthorBrent Sielingis an instructor and program director for the two-year Network Specialist AssociateDegree at Madison College. He has been teaching networking classes full-time since January 2006and part-time for three semesters prior to that.

8 He is the lead contact for the Academy Support Centerand Instructor Training Center at Madison College s Cisco Networking Academy, providing support toover 30 high schools and technical colleges in the state of Wisconsin. Brent previously worked as anetwork specialist at the Madison Metropolitan School District, where he managed a network of over50 schools. Brent currently holds the Cisco Certified Network Associate ( ccna ), ccna Voice , andCCNA Security certifications, and he was previously a Certified Novell Engineer (CNE). He recentlycompleted the Cisco Academy Instructor Trainer Qualification (ITQ) process to become an AcademyInstructor Trainer.

9 Brent has been a regular presenter at the Cisco Academy the Contributing AuthorsDavid Batemanis a Certified Cisco Systems instructor with more than 20 years of internetworkingexperience. David has always enjoyed sharing his knowledge and has been a Cisco instructor forSkyline-ATS since 2000. In addition to teaching he is involved in authoring courses and books includ-ing Configuring Cisco Communication Manager & Unity Connectionreleased by Cisco Press. Davidis currently the director of Educational Services for Skyline-ATS. His years of real-world technicaland business knowledge allow him to bring a unique perspective to the classroom, where he not onlydelivers critical technical knowledge but can also explain how technologies can be used to addressvarious business Morgan, CCIE No.

10 4865, is a Collaboration Architect with Cisco specializing in UnifiedCommunications and Collaboration technologies. With over 20 years in the networking industry, hehas performed in a number of roles, including network consultant, Certified Cisco Systems Instructor,and engineering director for a telecommunications company. When he s not spending time with hisfamily, Brian enjoys working with local high school and college students enrolled in local CiscoNetwork Academy programs in North Voice Lab ManualAbout the Technical ReviewersMichael Valentinehas more than 15 years of experience in the IT field, specializing in Cisco net-working and VoIP technologies.