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Certified Quality Engineer - ASQ

Certified Quality EngineerQuality excellence to enhance your career and boost your organization s bottom Quality EngineerCertification from ASQ is considered a mark of Quality excellence in many industries. It helps you advance your career, and boosts your organization s bottom line through your mastery of Quality skills. Becoming Certified as a Quality Engineer confirms your commitment to Quality and the positive impact it will have on your Quality EngineerExaminationEach certification candidate is required to pass a written examination that consists of multiple-choice questions that measure comprehension of the Body of Knowledge. The Quality Engineer examination is a one-part, 160-question, five-hour exam. It is offered in and/or ExperienceYou must have eight years of on-the-job experience in one or more of the areas of the Certified Quality Engineer Body of Knowledge.

Certified Quality Engineer 3 Examination Each certification candidate is required to pass a written examination that consists of multiple-choice questions

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Transcription of Certified Quality Engineer - ASQ

1 Certified Quality EngineerQuality excellence to enhance your career and boost your organization s bottom Quality EngineerCertification from ASQ is considered a mark of Quality excellence in many industries. It helps you advance your career, and boosts your organization s bottom line through your mastery of Quality skills. Becoming Certified as a Quality Engineer confirms your commitment to Quality and the positive impact it will have on your Quality EngineerExaminationEach certification candidate is required to pass a written examination that consists of multiple-choice questions that measure comprehension of the Body of Knowledge. The Quality Engineer examination is a one-part, 160-question, five-hour exam. It is offered in and/or ExperienceYou must have eight years of on-the-job experience in one or more of the areas of the Certified Quality Engineer Body of Knowledge.

2 A minimum of three years of this experience must be in a decision-making position. Decision-making is defined as the authority to define, execute, or control projects/processes and to be responsible for the outcome. This may or may not include management or supervisory positions. If you were ever Certified by ASQ as a Quality Auditor, Reliability Engineer , Software Quality Engineer , or Manager, experience used to qualify for certification in these fields applies to certification as a Quality Engineer . If you have completed a degree* from a college, university, or technical school with accreditation accepted by ASQ, part of the eight-year experience requirement will be waived, as follows (only one of these waivers may be claimed): Diploma from a technical or trade school one year will be waived.

3 Associate degree two years waived. Bachelor s degree four years waived. Master s or doctorate five years waived. * Degrees/diplomas from educational institutions outside the United States must be equivalent to degrees from educational Certified Quality Engineer is a professional who understands the principles of product and service Quality evaluation and control. This body of knowledge and applied technologies include, but are not limited to, development and operation of Quality control systems, application and analysis of testing and inspection procedures, the ability to use metrology and statistical methods to diagnose and correct improper Quality control practices, an understanding of human factors and motivation, facility with Quality cost concepts and techniques, and the knowledge and ability to develop and administer management information systems and to audit Quality systems for deficiency identification and Quality Engineer Information4 Certified Quality EngineerMinimum Expectations for a Certified Quality Engineer Will have a fundamental understanding of Quality philosophies, principles, systems, methods, tools.

4 Standards, organizational and team dynamics, customer expectations and satisfaction, supplier relations and performance, leadership, training, interpersonal relationships, improvement systems, and professional ethics. Will have a fundamental understanding of a Quality system and its development, documentation, and implementation to domestic and international standards or requirements. Will have a basic understanding of the audit process including types of audits, planning, preparation, execution, reporting results, and follow-up. Will be able to develop and imple-ment Quality programs, including tracking, analyzing, reporting, and problem solving. Will be able to plan, control, and assure product and process Quality in accordance with Quality principles, which include planning processes, material control, acceptance sampling, and measurement systems.

5 Will have basic knowledge of reliability, maintainability, and risk management, including key terms and definitions, modeling, systems design, assessment tools, and reporting. Will have a thorough understanding of problem-solving and Quality improvement tools and techniques. This includes knowledge of management and planning tools, Quality tools, preventive and corrective actions, and how to overcome barriers to Quality improvements. Will be able to acquire and analyze data using appropriate standard quantitative methods across a spectrum of business environments to facilitate process analysis and comprehensive exam information on the Quality Engineer certification, visit Quality EngineerI Management and Leadership (15 Questions)A. Quality Philosophies and Foundations Explain how modern Quality has evolved from Quality control through statistical process control (SPC) to total Quality management and leadership principles (including Deming s 14 Points), and how Quality has helped form various continuous improvement tools including lean, six sigma, theory of constraints, etc.

6 (Remember)B. The Quality Management System (QMS) 1. Strategic planning Identify and define top management s responsibility for the QMS, including establishing policies and objectives, setting organization-wide goals, supporting Quality initiatives, etc. (Apply) 2. Deployment techniques Define, describe, and use various deployment tools in support of the QMS: benchmarking, stakeholder identification and analysis, performance measurement tools, and project management tools such as PERT charts, Gantt charts, critical path method (CPM), resource allocation, etc. (Apply) 3. Quality information system (QIS) Identify and define the basic elements of a QIS, including who will contribute data, the kind of data to be managed, who will have access to the data, the level of flexibility for future information needs, data analysis, etc.

7 (Remember)C. ASQ Code of Ethics for Professional Conduct Determine appropriate behavior in situations requiring ethical decisions. (Evaluate)D. Leadership Principles and Techniques Describe and apply various principles and techniques for developing and organizing teams and leading Quality initiatives. (Analyze)The topics in this Body of Knowledge (BOK) include subtext explanations and the cognitive level at which the questions will be written . This information will provide useful guidance for both the Exam Development Committee and the candidate preparing to take the exam. The subtext is not intended to limit the subject matter or be all-inclusive of that material that will be covered in the exam. It is meant to clarify the type of content that will be included on the exam.

8 The descriptor in parentheses at the end of each entry refers to the maximum cognitive level at which the topic will be tested. A complete description of cognitive levels is provided at the end of this document. Certified Quality Engineer Body of Knowledge6 Certified Quality EngineerE. Facilitation Principles and Techniques Define and describe the facilitator s role and responsibilities on a team. Define and apply various tools used with teams, including brainstorming, nominal group technique, conflict resolution, force-field analysis, etc. (Analyze)F. Communication Skills Describe and distinguish between various communication methods for delivering information and messages in a variety of situations across all levels of the organization. (Analyze)G. Customer Relations Define, apply, and analyze the results of customer relation measures such as Quality function deployment (QFD), customer satisfaction surveys, etc.

9 (Analyze)H. Supplier Management Define, select, and apply various techniques including supplier qualification, certification, evaluation, ratings, performance improvement, etc. (Analyze)I. Barriers to Quality Improvement Identify barriers to Quality improvement, their causes and impact, and describe methods for overcoming them. (Analyze)II The Quality System (15 Questions)A. Elements of the Quality System Define, describe, and interpret the basic elements of a Quality system, including planning, control, and improvement, from product and process design through Quality cost systems, audit programs, etc. (Evaluate)B. Documentation of the Quality System Identify and apply Quality system documentation components, including Quality policies, procedures to support the system, configuration management and document control to manage work instructions, Quality records, etc.

10 (Apply)C. Quality Standards and Other Guidelines Define and distinguish between national and international standards and other requirements and guidelines, including the Malcolm Baldrige National Quality Award (MBNQA), and describe key points of the ISO 9000 series of standards and how they are used. [Note: Industry-specific standards will not be tested.] (Apply)D. Quality Audits 1. Types of audits Describe and distinguish between various types of Quality audits such as product, process, management (system), registration (certification), compliance (regulatory), first, second, and third party, etc. (Apply) 2. Roles and responsibilities in audits Identify and define roles and responsibilities for audit participants such as audit team (leader and members), client, auditee, etc.