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1 2010 Table of Contents1. 2. 3. 4. 1. > < Market-in Push Pull Life Cycle ( ) ( ) ( 70~ 80 ) ( 80 ) ( ) ( ) : ( ) : Needs Wants ( ) : (.)

2 + ) . , , ? .. , .. (Management) .. , . : , , , , .ISO 8402 : QP(Quality Policy/ ) / QM=QP(Quality Planning)+QC+QA+QI(Quality Improvement) QC (Quality Control) - QA (Quality Assurance) - (ISO 9000 )TQC (Total QC) - - - - (T)QM - (CS)- - - - (Quality Management) 3 (3 Basic Factors)20 , 21 Juran TQM=TQ(Total Quality) + TM(Total Management) : TQM.

3 , , (Man) (Man) (System) (System) (Tools) (Tools)QM- - (SQC, SPC )- / (ISO 9000 Series )) q - (J. M. Juran)q (P. B. Crosby)q ( )q - (CS: Customer Satisfaction) - Degree of Conformance to a Standard(as a Product or Workmanship)- (User s Satisfaction)- ( ) (Fitness for Use) , ?

4 Just in Time(JIT) . , . , ( 4M:MAN, M/C, Method, Measurement) , . , . ( ) ( ) . , .Productivity =100 PPM .OutputInput . ? KS A 8402 : 1995(ISO8402) , (Quality) ; ?

5 Ex) TV , . (Company-Wide) (Systematic, Synthetic) (Total Quality) ( ) , .. Management( ) , , . (Standard Procedure) (SDCA ) . (Action) (Plan) (Check) (Do) [ PDCA ][ (Spiral up) ]ASCDAPCD / SDCA Cycle PDCA CycleD.

6 , , .. ? ? CONSUMER CONSUMER KS A 3001: 1986 . ( ) ( ) , : 2. ( ) , !!! : , , : : , , , , , , , , , : , , , ( ): : , (KS A 3001-2: 2001).

7 , , , , - : - : - : ? ? 9 .1) ) ) ) 2) 3) 4) 5) 6) 7) 8) 9) 1) - - - 2) - - - - , , - /.

8 ( ) - : - : - : - : . 1) 2) ( )3) ( )4) ( , , )5) ( )6) 7) 8) 9) 10).

9 QC QC QC QC PM (Bring-Into) P-CostF-CostA-Cost < Q-Cost > < Q-Cost >P- Cost(Prevention)A Cost(Appraisal) F - Cost(Failure) Paradigm Shift 4 & 4 & 5 6 , 1) . 2) : 1, 2.

10 3) .4) ..5) .6) .. 1 : ,2 : * , . , , * , . ( ) . , * / .. , , , , OJT, * (1).