Transcription of CUSTOMER SERVICE MANAGER: D4 - Ithala
1 CUSTOMER SERVICE manager : D4 COMMUNICATIONS, MARKETING & HR DEPARTMENT Ithala TRADE CENTRE REFERENCE NUMBER: NK18015 Reporting to the Divisional manager : Marketing & Communications, the CUSTOMER SERVICE manager will provide CUSTOMER SERVICE for the Group, focusing on formulating, implementing and reviewing of strategies, aimed at achieving exceptional CUSTOMER SERVICE . The successful candidate s responsibilities will be to: Provide strategic leadership and policy input, based on evaluation of trends and patterns, identification of development and investment opportunities and CUSTOMER s needs. Formulate the group CUSTOMER SERVICE strategy in line with legislation and strategic goals of the organisation.
2 Develop relationships with all external and internal stakeholders as well as relevant Ombudsmen offices. Manage CUSTOMER SERVICE operations and ombuds team for Ithala Group. Handle CUSTOMER complaints, ensure they are investigated, resolve disputes and facilitate the adoption of complaints policy and procedures. Manage Financial Resources, ensuring that expenditure aligns with budget. Manage Human Resources. The following minimum requirements should be met in order to be considered: Bachelor s degree in Commerce or any related qualification. Post Graduate qualification would be an advantage. Five (5) years appropriate experience in Financial services , Retail, Banking or Development Finance Industries.
3 A proven record of a successfully managed CUSTOMER relationship and complaints resolution process. Ability to interact at the highest level. Professionalism with thorough knowledge of the core principles of a successful CUSTOMER services function. Knowledge of business etiquette/protocol. Product Knowledge. Good presentation, interpersonal and negotiating skills. Analytical and problem solving skills. High focus on results and CUSTOMER satisfaction. Exceptional oral and written communication skills. Submission and report writing skills. Computer literacy in Microsoft Office Packages. Innovative and solutions orientated.
4 Financial analysis knowledge, ability to read a balance sheet etc. Knowledge of lease, loans and sales procedures. Strategic planning, including budget/financial management. Knowledge of investment regime/parameters. Good CUSTOMER SERVICE management skills. All Short listed applicants will be subjected to assessments, references and credit checks. Ithala EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT CLOSING DATE: 02 MARCH 2018 INTERESTED APPLICANTS MUST FORWARD A DETAILED CV; CERTIFIED COPIES OF QUALIFICATIONS AND ID DOCUMENT BY E-MAIL TO KINDLY ALSO INCLUDE A MOTIVATION OF HOW YOU MEET EACH OF THE ENTRY REQUIREMENTS LISTED ABOVE AND QUOTE THE REFERENCE NUMBER FOR THE POSITION.
5 PLEASE NOTE: LATE APPLICATIONS AND APPLICATIONS WITH NO REFERENCE NUMBER WILL NOT BE CONSIDERED. E-MAIL USERS ARE REQUESTED TO SET THE DELIVERY OPTION ON BOTH RETURN RECEIPT AND CONFIRM DELIVERY . CORRESPONDENCE WILL BE LIMITED TO SHORT-LISTED CANDIDATES. ALL SHORT-LISTED APPLICANTS WILL BE SUBJECTED TO ASSESSMENTS, REFERENCE AND CREDIT CHECKS. IF YOU HAVE NOT BEEN CONTACTED WITHIN 1 MONTH OF CLOSING DATE OF THE ADVERTISEMENT, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL.
