E-Learning Guide - Suzuki Auto

1 1 E-Learning Guide 2 Table of Contents Table of Contents Introduction learning outcomes 1 Background 2 Identity 3 USP s 4 Exterior 5 Interior Comfort 6 Flexibility 7 Storage options 8 Engine, Mechanical & 4x4 9 Safety & Utility Welcome to the E-Learning product manual of the JIMNY. Our flexible E-Learning study courses have been designed to give you the convenience of studying online, from the comfort of your office or own home and at a time that suits you. You do not have a time limit per page and can also page backwards or forward through the manual. This training module has been designed to assist the Suzuki Sales Executive to gather product knowledge and key selling features of the Jimny and to effectively communicate these to the potential customer during the sales process. The concept is to provide easily digestible and concise information regarding the product features, advantages and benefits and to set out this information in a manner that will give the Sales Executive the language to transfer their knowledge and can be used as a supporting tool during the product evaluation with the customer.

2 3 Introduction Catch me if you can 4 learning Outcomes Introduction In this session we will go through the specific product detail pertaining to the Jimny. Key information regarding the exterior, interior, mechanicals, transmission, suspension, chassis, comfort and convenience, safety and infotainment will be shared. After this session you will be able to: Know how to qualify a customer Know all the features of the Jimny Explain their advantages (functions) Explain how they work Explain their benefits to customers Understand the 6 point walk aroundprocess Fluentlydemonstrate features to customers using this process Know the specifications of competitorvehicles 5 Background Background During the last 40 years, design and technological expertise has produced a range of unique and ground breaking 4x4 vehicles that emphasizes this spirit and achieved an enviable reputation and respect throughout the world With a corporate history spanning over 85 years Suzuki Motor Corporation has achieved international success by maintaining a continuous policy of designing and producing value-packed, quality products to innovatively meet everyday customer needs.

3 6 Positioning JIMNY Evolution 1 9 6 8 The first Suzuki 4x4 was also the first mass-production 4x4 in Japan's domestic mini-car category. With development starting in 1968, the first Suzuki 4x4 lightweight vehicle became available in 1970 and was marketed with only three seats. The first LJ was powered by a new but equally small twin cylinder air-cooled two-stroke turning out 19kW from its 360cc LJ stood for Light Jeep 7 Positioning JIMNY Evolution 1 9 7 4 The LJ10 achieved success in the domestic market but Suzuki knew that other countries, without Japan's mini-car category, would need a bigger engine. The LJ50 was exported to Australia where it had a 550cc three-cylinder, water-cooled two-stroke unit that gave better power. Hard and soft-top versions were available in Australia, where the LJ50 soon gained a reputation as a fun go anywhere vehicle.

4 8 Positioning JIMNY Evolution 1 9 7 7 The development for what was originally a utility 4x4 continued with the last LJ model, the LJ80 Body changes were minimal, with larger front wheel arches and flared rear wheel arches to offer a more stylish design. This was a four-cylinder, water-cooled 800cc four-stroke unit producing 31 kW . The LJ80 sold well in Australia, where it went on sale in 1978, but that was just the start. When the LJ80 was first exported to the Netherlands in 1978 followed by the rest of Europe it created and firmly established a whole new market sector for fun 4x4 recreational vehicles. 9 Positioning JIMNY Evolution 1 9 8 2 In 1982 Suzuki continued to enjoy a developing level of success in the domestic market, but it was with the export of the SJ410 that the company really broke into new markets. It was an all new design for a 4x4 vehicle that offered a new statement in fashionable styling.

5 Under the new bodywork, which featured a sloping grille, there was a new interior and a brand new engine, a four-cylinder 1000cc four stroke delivering 36kW . The separate chassis and small dimensions combined with a bigger engine to make the SJ410 a real giant-killer off-road, and it continued to expand further the leisure 4x4 market created by Suzuki . SJ410 stood for Suzuki Jimny , 4 cylinder, 10 1000cc 10 Positioning JIMNY Evolution 1 9 8 4SJ413 - Suzuki launched an upgraded SJ model which, as indicated by the model name, featured a lightweight four cylinder engine that produced 49 kW. Inside, the comfort levels of the SJ413 were developed in-line with customer requirements and included a five-speed gearbox. In the later year, Suzuki also launched a separate model for export purposes, the Samurai, which incorporated further upgraded features.

6 With its rugged functionality the Samurai was quickly accepted with its uniqueness all over the world. 11 Positioning JIMNY Evolution 1 9 8 8 The Suzuki 4x4 family expanded with the launch of the all-new Vitara, a 3-door model that soon gained its own enthusiastic following. The new Vitara was complemented by a lightweight alloy engine. It was a true 4x4 with separate steel chassis, five-speed gearbox, part-time four-wheel drive system and integrated two-speed transfer box. The 3-door was just the start of a whole new trend in 4x4 motoring and, as such, Suzuki pioneered the segment for small sport utility vehicles. 12 Positioning JIMNY Evolution 1 9 9 1 The Vitara range expanded, literally, with the longer-wheelbase 5-door, model. Width stayed the same but the wheelbase went up to 2480mm and the overall length similarly increased to 4030mm.

7 By this time some models started to feature fuel injection to provide power of 60 kW and a catalytic converter to reduce emissions. The performance of the 5-door model developed further with the introduction of 16 valves and multi-point fuel injection, giving 71 kW. 13 Positioning JIMNY Evolution 1 9 9 5 The first litre V6 engine ever in a 4x4 vehicle brought a new sophistication to the 5-door Vitara. With 100 kW produced smoothly, aided by a engine with 24 valves and four camshafts, this was the most powerful Vitara ever. Inside the interior was revised with higher specification features such as dual airbags, electric windows and mirrors and central locking. 14 Positioning JIMNY Evolution 1 9 9 7In 1996 Suzuki introduced a turbo diesel engine and the following year offered an inter-cooled version. The litre four-cylinder unit gave superb flexibility for off road use and comfortable on-road driving, coupled with economical fuel consumption.

8 Inter-cooling the unit gave 23% more power and 29% more torque. Short wheelbase, long wheelbase, litre, litre, petrol, diesel, manual, automatic the Vitara range was complete. 15 Positioning JIMNY Evolution 1 9 9 8 Having evolved from the LJ10 to the Samurai, Suzuki s lineup of compact 4x4 vehicles gained a new model in 1998 in the form of a completely redesigned Jimny. Comprehensive updates to the body and chassis meant that the new Jimny marked the beginning of a new era of compact 4x4 motoring. Separate shock absorbers and coil springs for the front wheels gave the Jimny longer suspension travel than Suzuki s earlier compact 4x4 cars and realized smoother response. And the adoption of three-link rigid-axle suspension with coil springs meant greater off-road stability and better traction, resulting in a more confidence-inspiring ride even during enthusiastic driving.

9 Other features of this ground-breaking model Included a newly designed ladder frame and newly adopted air-locking hubs, which allowed the driver to switch between two-wheel drive and four-wheel drive on the move. 16 Identity Identity The Suzuki Jimny has a proud heritage of being an extremely capable off roader that has what it takes to take on any competitor. It is about having a never say die and do it flat-out attitude. Has always been a genuine cross-county vehicle. Continuous improvement through the years has led to modern design and features while always keeping the core fun to drive 4x4 identity. The new Jimny now offers customers a vehicle that is not only extremely capable off road, but offers a level of on-road, comfort, safety and convenience that is expected from much larger SUV s ON-ROAD l COMFORT l SAFETY l PERFORMANCE l CONVENIENCE 17 USP s Unique Selling Points4x4 HERITAGE Unique vehicle High specification Competitive warranty Standard service plan/Netstar Fuel efficient Low cost of ownership True cross country ability On-road comfort Off road giant Adventuress looks anextension of the owner 6th generation compact 4x4 Continuous evolution over 40 years Low range selection Powerful VVT engine Solid front and rear axles Dash mounted 4x4 operation Solid 3- section ladder frame High driving position Affordable true 4x4 Roof rails Rear mounted spare wheel Genuine ruggedness Wide ranging attractionHIGH VALUE PROPOSITION SUV APPEAL WORK/PLAY ATTITUDE 18 Exterior Design Exterior Design Roof rails Large glass areas Colour coded door mirrors Multi

10 Reflector headlights Alloy wheels Fog lamps Colour coded bumpers & side mouldings With the Jimny, proportions based on a long wheelbase and wide treads are combined with big bumpers and big side splash guards for a look of stability and untamed toughness. Plus, simple body contours convey a sense of solidity. A boxy overall shape gives the Jimny a look of serious functionality, but round multireflector headlamps and a vertical-slit grille mean that it also has a distinctive cuteness. 19 Interior Comfort Interior Comfort Air conditioning l CD player l Electric door mirrors l Dash mounted 4x4 selection l Power steering l Power windows l Fabric covered armrests l Remote central locking Even the accelerator, brake pedal and ergonomic shift lever offer refined action that enhances your control. Power door locks and electric windows can be fingertip operated by master controls within easy reach of the driver, and steering is power assisted for easier maneuverability.