EXECUTIVE DIGITAL KEYSET USER GUIDE

1 # # EXECUTIVE DIGITAL KEYSETUSER GUIDEPart No. 5, August 1998 EXECUTIVE KEYSET user GuideInter-Tel AXXESS Inter-Tel Integrated Systems, Inc. 8/98 TABLE OF CONTENTSINTRODUCING THEEXECUTIVE DIGITAL This System And Alternate feature Extension KEYSET Intercom Intercom Outside Outside CALLS ON THE A TRANSFER (CALL PICK-UP) To Another To Voice To An Outside Call System KEYSET user GuideInter-Tel AXXESSSTATION SPEED Station Speed-Dial Station Speed-Dial SPEED , OUTSIDE, AND feature Station , Time, Name, and Extension Number Tone Call for Private Intercom GROUP HUNT Agent Hunt Group Hunt Group Agent Wrap-Up feature KEYSET user GuideInter-Tel AXXESS1 INTRODUCING THEEXECUTIVE DIGITAL KEYSETA bout This GuideThis user GUIDE contains simplified instructions for using the Inter-Tel AXXESSE xecutive DIGITAL KEYSET (also called the EXECUTIVE DIGITAL Terminal).

2 For detailedinformation and expanded procedures, refer to theInter-Tel AXXESS Owner s quick access to basic instructions, refer to theInter-Tel AXXESS KEYSET QuickReference System Information Besides the EXECUTIVE KEYSET , there are other types of phones that can be installedon your telephone system, including: Standard DIGITAL Keysets, Basic DigitalKeysets, and single-line sets. Each type of phone has its own user GUIDE . Your telephone system may have one dial tone for both intercom calls and out-side calls. Or, it may be programmed to have two dial tones: (1) When you lift thehandset or press theSPKRkey, you hear intercom dial tone.

3 (2) When you selectan outgoing line, you hear standard outside dial tone. A KEYSET is considered to be off hook when either the handset is lifted or thespeakerphone is on (theSPKRkey is lit). When a call is on the speakerphone, thecall is in handsfree mode. A KEYSET is considered to be on hook when the handset is in the cradle and thespeakerphone is off (theSPKRkey is unlit). When a procedure in this user guideinstructs you to hang up, it means that you should place the handset back on hookor turn off the speakerphone. Many features time out if you wait too long before performing the next step.

4 Ifthis happens, you must start over. Four fast tones or repeating fast tones signal that you made a mistake, tried toselect a restricted line, dialed a restricted or invalid number, dialed too slowlybetween digits, or waited too long before performing the next step. If you hearthis signal, hang up and try again. Your telephone system may be equipped with an optional AXXESSORY Talkvoice processing system. If so, you will be provided with a separate voice mailuser GUIDE that explains the voice mail features. In this user GUIDE , phone locations are often referred to as stations. Each stationin your telephone system has an extension number that allows you to place inter-com calls to it.

5 Some stations belong to hunt groups that have special extensionnumbers which route your call through the stations in the group. Your customerservice representative, trainer, or system administrator can provide you with alist of extension numbers for your telephone KEYSET user GuideInter-Tel AXXESS2 feature keys The buttons on your phone are called keys , which is why the phone is called a KEYSET . Some of the keys are used to control the messages on your KEYSET sdisplay (see page 7 for details). Other keys have feature codes assigned to themfor easy access to various features. The telephone system was designed to allowcustomized feature key layouts called keymaps.

6 The locations of the variousfeature keys on your KEYSET are determined by its keymap. Your customer servicerepresentative, trainer, or system administrator can tell you how your specifickeyset is laid out. You can use the diagram on the page 4 to note any differencesbetween the default feature keys and your KEYSET s layout. If your KEYSET has been reprogrammed by the installer so that its feature keys donot match the feature keys described in this user GUIDE , refer to the owner s guidefor procedures on using feature codes. Default feature codes are listed on theback of this user GUIDE . Your KEYSET may have Call keys labeled CALL like those shown in the dia-gram on page 4.

7 These keys are used for call access. They are not associatedwith specific lines. Instead, they are assigned to calls in the order that the callsare placed or received. If there are more calls in progress than there are CALL keys , new calls wait until a CALL key becomes available. Pressing an unlitCALL key will enter the programmed Outgoing Call feature code for yourphone. Depending on your KEYSET model, the Special Key may look like this or itmay look like thisSPCL. The instructions in this GUIDE refer to the Special keywith the symbol. There is a system-wide option called SPCL Key Required For feature CodeEntry.

8 If your customer service representative, trainer, or system administratortells you that it is enabled in your telephone system, you must always press the orSPCLkey before dialing a feature code. Some of the keys on your KEYSET are equipped with lamps. The flash rates of thelamps indicate the status of the lines, phones, and features assigned to the flash rates and their meanings are explained throughout this user GUIDE . Fordetailed flash rate information, refer to the owner s GUIDE . Some KEYSET models have red/green lamps in the feature keys . If you have one ofthese keysets, and your telephone system is programmed to use them, the lampswill be green if the associated call is ringing, holding, or active on your phoneand will be red if the call is on another station.

9 (An exception to this would be ifthe programmer has determined that calls that ring in directly to your phone willalways have red lamps.) Your customer service representative, trainer, or systemadministrator can tell you how your specific KEYSET is KEYSET user GuideInter-Tel AXXESS3 In this GUIDE , keys equipped with lamps are represented as unlit, lit, or example, an unlit conference (CNF) key is represented asCNF, a lit CNFkey isCNF, and a flashing CNF key And Alternate KeymapsEach KEYSET is programmed with a standard keymap that determines where each fea-ture key appears on the KEYSET .

10 Each KEYSET can also have an alternate keymap. If youhave an alternate keymap, you can switch between the keymaps by dialing this fea-ture switch between keymaps when your KEYSET is idle: While on hook, switch between keymaps during a call: While on a call, press and KEYSET user GuideInter-Tel AXXESS4 EXECUTIVE DIGITAL KEYSETINTERNALSPEAKERDISPLAY WITH SIX16-CHARACTER LINESHEARING AID-COMPATIBLE(HAC) HANDSET12-KEYPUSHBUTTONKEYPADFEATUREKEYS RING AND VOICEVOLUMECONTROLNOTE:The keys are shown as they appear in the default key map KEYSHANDSFREEMICROPHONE(underneath edge)FEATUREKEYSSPECIALKEYE xecutive KEYSET user GuideInter-Tel AXXESS5 user -Programmable feature KeysDepending on how your system is programmed, some of your feature keys may bedesignated as user -programmable.