STANDARD AND BASIC DIGITAL KEYSET USER GUIDE

1 # # STANDARD AND BASICDIGITAL KEYSETUSER GUIDEPart No. 5, August 1998 STANDARD & BASIC KEYSET user GuideInter-Tel AXXESS Inter-Tel Integrated Systems, Inc. 8/98 TABLE OF CONTENTSINTRODUCING THE STANDARD ANDBASIC This System And Alternate feature Extension Intercom Intercom Outside Outside CALLS ON THE A TRANSFER (CALL PICK-UP) To Another To Voice To An Outside Call System & BASIC KEYSET user GuideInter-Tel AXXESSSTATION SPEED Station Speed-Dial Station Speed-Dial SPEED , OUTSIDE, AND feature Station , Time, Name.

2 And Extension Number Tone Call for Private Intercom GROUP HUNT Agent Hunt Group Hunt Group Agent Wrap-Up feature & BASIC KEYSET user GuideInter-Tel AXXESS1 INTRODUCING THE STANDARD AND BASICDIGITAL KEYSETSA bout This GuideThis user GUIDE contains simplified instructions for using the Inter-Tel AXXESSS tandard and BASIC DIGITAL Keysets (also called STANDARD and BASIC DIGITAL Termi-nals). For more detailed information and expanded procedures, refer to theInter-TelAXXESS Owner s GUIDE . For quick access to BASIC instructions, refer to theInter-TelAXXESS KEYSET Quick Reference System Information Besides the STANDARD and BASIC DIGITAL Keysets, there are other types of phonesthat can be installed on your telephone system, including: Executive DIGITAL Key-sets, various types of analog keysets, and single-line sets.

3 Each type of phone hasits own user GUIDE . Your telephone system may have one dial tone for both intercom calls and out-side calls. Or, it may have two dial tones: (1) When you lift the handset or pressSPKR, you hear intercom dial tone. (2) When you select an outgoing line, youhear STANDARD outside dial tone. A KEYSET is considered to be off hook when either the handset is lifted or thespeakerphone is on (theSPKRkey is lit). When a call is on the speakerphone, thecall is in handsfree mode. A KEYSET is considered to be on hook when the handset is in the cradle and thespeakerphone is off (theSPKRkey is unlit).

4 When a procedure in this user guideinstructs you to hang up, it means that you should place the handset back on hookor turn off the speakerphone. Many features time out if you wait too long before performing the next step. Ifthis happens, you must start over. Four fast tones or repeating fast tones signal that you made a mistake, tried toselect a restricted line, dialed a restricted or invalid number, dialed too slowlybetween digits, or waited too long before performing the next step. If you hearthis signal, hang up and try again. Your telephone system may be equipped with an optional AXXESSORY Talkvoice processing system.

5 If so, you will be provided with a separate voice mailuser GUIDE that explains the voice mail & BASIC KEYSET user GuideInter-Tel AXXESS2 BASIC keysets are available in non-display models only. STANDARD keysets areavailable in both display and non-display models. The STANDARD display keysetshave two-line displays with 16-characters per line. When the KEYSET is not in use,the display shows the extension number, user name, time of day, and date. Otherdisplays include: reminder messages, do-not-disturb messages, numbers dialed,call sources, elapsed time of calls, current call costs, error messages, etc.

6 In this user GUIDE , phone locations are often referred to as stations. Each stationin your telephone system has an extension number that allows you to place inter-com calls to it. Some stations belong to hunt groups that have special extensionnumbers which route your call through the stations in the group. Your customerservice representative, trainer, or system administrator can provide you with alist of extension numbers for your telephone keys The buttons on your phone are called feature keys , which is why the phone iscalled a KEYSET .

7 The telephone system was designed to allow customized fea-ture key layouts called keymaps. The locations of the various feature keys onyour KEYSET are determined by its keymap. Your customer service representative,trainer, or system administrator can tell you how your specific KEYSET is laid can use the diagrams on the following two pages to note any differencesbetween the default feature keys and your KEYSET s layout. If your KEYSET has been reprogrammed by the installer so that its feature keys donot match the feature keys described in this user GUIDE , refer to the owner s guidefor procedures on using feature codes.

8 Default feature codes are listed on theback of this user GUIDE . Your KEYSET may have CALL keys like those shown in the diagrams on the fol-lowing page. These keys are used for call access. They are not associated withspecific lines. Instead, they are assigned to calls in the order that the calls areplaced or received. If there are more calls in progress than there are CALL keys ,new calls wait until a CALL key becomes available. Pressing an unlit CALL keywill enter the programmed Outgoing Call feature code for your phone. Depending on your KEYSET model, the Special Key may look like thisSPCLor itmay look like this.

9 The instructions in this GUIDE refer to the Special Keywith theSPCL symbol. There is a system-wide option called SPCL Key Required For feature CodeEntry. If your customer service representative, trainer, or system administratortells you that it is enabled in your telephone system, you must always press theSPCL key before dialing a feature code. Some of the keys on your KEYSET are equipped with lamps. The flash rates of thelamps indicate the status of the lines, phones, and features assigned to the flash rates and their meanings are explained throughout this user GUIDE .

10 Formore detailed flash rate information, refer to the owner s & BASIC KEYSET user GuideInter-Tel AXXESS3 Some KEYSET models have red/green lamps in the feature keys . If you have one ofthese keysets, and your telephone system is programmed to use them, the lampswill be green if the associated call is ringing, holding, or active on your phoneand will be red if the call is on another station. (An exception to this would be ifthe programmer has determined that calls that ring in directly to your phone willalways have red lamps.) Your customer service representative, trainer, or systemadministrator can tell you how your specific KEYSET is programmed.