Hardware Installation and Maintenance Guide - …

1 RealStor 5005/4005 SeriesHardware Installation and Maintenance GuideFirmware Version: G250P/N 83-00007051-10-01 Revision AMarch 2017 AbstractThis document describes initial Hardware setup for Seagate RealStor 5005/4005 Series enclosures. It also describes removal and Installation of customer-replaceable units for these enclosures. The document is intended for use by storage system administrators familiar with servers and computer networks, network administration, storage system administration and configurations, storage area network management, and relevant protocols. 2017 Seagate Technology LLC. All rights reserved. Seagate, Seagate Technology and the Spiral logo are registered trademarks of Seagate Technology LLC in the United States and/or other countries. Dot Hill and RealStor are either trademarks or registered trademarks of Seagate Technology LLC or one of its affiliated companies in the United States and/or other countries.

2 All other trademarks or registered trademarks are the property of their respective owners. When referring to drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB, equals one trillion bytes. Your computer s operating system may use a different standard of measurement and report a lower capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage. Actual data rates may vary depending on operating environment and other factors. The export or re-export of Seagate Hardware or software is regulated by the Department of Commerce, Bureau of Industry and Security (for more information, visit ), and may be controlled for export, import and use in other countries. All coded instruction and program statements contained herein is, and remains copyrighted works and confidential proprietary information of Seagate Technology LLC or its affiliates.

3 Any use, derivation, dissemination, reproduction, or any attempt to modify, reproduce, distribute, disclose copyrighted material of Seagate Technology LLC, for any reason, in any manner, medium, or form, in whole or in part, if not expressly authorized, is strictly prohibited. Seagate reserves the right to change, without notice, product offerings or this Guide .. 10 Introduction .. 10 Enclosure user interfaces .. 10 CNC ports used for host connection.. 11HD mini-SAS ports used for host connection .. 11 Intended audience .. 11 Prerequisites .. 11 Related documentation .. 12 Document conventions and symbols .. 121 Safety guidelines.. 14 Safe handling .. 14 Operation .. 14 Electrical safety .. 14 Rack system safety precautions .. 152 System overview .. 16 Enclosure configurations.. 16 Cache .. 16 CompactFlash.

4 16 Supercapacitor pack .. 16 Enclosure variants .. 192U12.. 192U24 .. 19 Enclosure core product .. 19 Enclosure front panel .. 20 Enclosure rear panel .. 20 Enclosure chassis .. 22 Operator s (Ops) panel.. 23 System Power On/Standby LED (green/amber) .. 24 Module Fault LED (amber) .. 24 Location LED (blue) .. 24 Unit Identification Display .. 24 Thermal sensor .. 24 Power cooling module .. 25580W PCM .. 25 Multiple power cooling modules .. 25 System airflow .. 26 Controller and expansion modules .. 2612Gb/s controller module LEDs .. 26 Controller failure when a single-controller is operational .. 3012Gb/s expansion module LEDs.. 31 Drive carrier module .. 32 Drive status indicators .. 34 Dummy drive carrier modules.. 34 Enclosure management .. 34 Management interfaces.

5 344 Contents3 Installation .. 35 Installation checklist .. 35 Planning for Installation .. 35 Preparing for Installation .. 36 Preparing the site and host server .. 36 Unpacking the enclosure .. 37 Required tools .. 37 Requirements for rackmount Installation .. 37 Rackmount rail kit .. 38 Installing the 2U enclosure .. 38 FDE considerations .. 39 Connecting the controller enclosure and optional expansion enclosures .. 39 Cable requirements for expansion enclosures .. 39 Power cord connection .. 41 Testing enclosure connections .. 41 Grounding checks.. 41 Host system requirements .. 41 Cabling considerations .. 42 Connecting the enclosure to hosts .. 42 CNC technology .. 42HD mini-SAS .. 44 Host connection .. 44 Fibre Channel host connection .. 4410 GbE iSCSI host connection .. 441Gb iSCSI host connection.

6 44HD mini-SAS host connection .. 45 Connecting a management host on the network .. 47 Updating firmware .. 47 Obtaining IP values .. 48 Setting network port IP addresses using DHCP .. 48 Setting network port IP addresses using the CLI port and cable .. 48 Change the CNC port mode .. 51 Connecting two storage systems to replicate volumes .. 51 Cabling for replication .. 524 Operation.. 54 Before you begin .. 54 Powering on/powering off .. 54 Operator s (Ops) panel LEDs .. 55 Unit Identification Number .. 55 Software/SES .. 55 Disk Drive LEDs .. 55 Accessing the SMC.. 55 Configuring and provisioning the storage system.. 565 Troubleshooting and problem solving .. 57 Overview .. 57 Initial start-up problems.. 57 Faulty power cords .. 57 Computer does not recognize the enclosure system.. 57 LEDs.

7 57 Contents5580W PCM LEDs .. 58 Ops panel LEDs .. 58 Disk drive carrier module LEDs .. 59 IOM LEDs.. 60 Temperature sensors .. 60 Troubleshooting.. 61 PCM Faults .. 61 Thermal monitoring and control .. 62 Thermal alarm .. 62 USB CLI port connection .. 62 Fault isolation methodology.. 62 Basic steps .. 63 Options available for performing basic steps .. 63 Performing basic steps .. 64If the enclosure does not initialize.. 65 Correcting enclosure IDs .. 65 Host I/O.. 65 Dealing with Hardware faults .. 65 Isolating a host-side connection fault .. 65 Isolating a controller module expansion port connection fault .. 68 Isolating replication faults .. 69 Continuous operation during replacement .. 72 Firmware updates .. 73 Customer-replaceable units .. 73 CRUs addressing 2U 12-drive chassis.

8 74 CRUs addressing 2U 24-drive chassis .. 756 Module removal and replacement.. 77 Overview.. 77 ESD precautions .. 77 Preventing electrostatic discharge .. 77 Grounding methods to prevent electrostatic discharge .. 77 Replacing a power cooling module .. 78 Removing a PCM.. 78 Installing a PCM.. 80 Replacing a drive carrier module .. 80 Removing a LFF drive carrier module .. 81 Installing a LFF drive carrier module .. 82 Using the anti-tamper locks .. 83 Removing a SFF drive carrier module .. 84 Installing a SFF drive carrier module .. 85 Replacing a dummy drive carrier .. 86 Replacing an IOM.. 86 Before you begin.. 87 Configuring partner firmware update .. 87 Verifying component failure .. 87 Stopping I/O .. 88 Shutting down a controller module.. 88 Removing an IOM .. 89 Installing an IOM.

9 90 Verifying component operation .. 916 ContentsReplacing a storage enclosure chassis .. 92 Before you begin .. 92 Verifying component failure .. 92 Preparing to remove a damaged storage enclosure chassis .. 92 Removing a damaged storage enclosure chassis from the rack .. 93 Installing the replacement storage enclosure in the rack.. 94 Completing the process.. 94 Verifying component operation .. 94A Technical specifications .. 96 Enclosure dimensions .. 96 Enclosure weights .. 96 Environmental requirements .. 96 Power cooling module.. 97B Standards and regulations .. 98 International standards .. 98 Potential for radio frequency interference.. 98 European regulations .. 98 Safety compliance .. 98 EMC compliance .. 98AC power cords .. 99 Network Equipment-Building System (NEBS) Level 3 compliance.

10 99 Generic Requirements (GRs) .. 99 Exceptions to GRs .. 99 Product documentation requirements .. 100 Recycling of Waste Electrical and Electronic Equipment (WEEE) .. 100C USB device connection .. 101 Rear panel USB ports .. 101 USB CLI port .. 101 Emulated serial port .. 101 Supported host applications .. 102 Command-line interface .. 102 Device driver/special operation mode .. 102 Microsoft Windows .. 102 Using the CLI port and cable known issues on Windows .. 103 Problem .. 103 Workaround.. 103D SFP option for CNC ports .. 104 Locate the SFP transceivers .. 104 Install an SFP transceiver.. 104 Verify component operation .. 104 Index .. 106 Figures7 Figures1 2U12 enclosure system dimetric front orientation .. 172 2U12 enclosure system dimetric rear orientation .. 173 2U24 enclosure system dimetric front orientation.