Installation and Upgrade Guide - TIBCO Software

1 LogLogic Inc. Proprietary and ConfidentialLogLogic Installation and Upgrade GuideSoftware Release: release: March 2012 Part No: LL30001-00E05300000 This manual supports LogLogic Software release and later releases until replaced by a newer Inc. Proprietary and ConfidentialLogLogic, Rose Orchard Way Suite 200 San Jose, CA 95134 Tel: +1 408 215 5900 Fax: +1 408 774 Toll Free: 888 347 3883 Email: 2004 2012 LogLogic, InformationThis document contains proprietary and confidential information of LogLogic, Inc. and its licensors. In accordance with the license, this document may not be copied, disclosed, modified, transmitted, or translated except as permitted in writing by LogLogic, Inc.

2 Trademarks"LogLogic" and the LogLogic logo are trademarks of LogLogic, Inc. in the United States and/or foreign countries. All other company product names are trademarks or registered trademarks of their respective information contained in this document is subject to change at any time without notice. All warranties with respect to the Software and accompanying documentation are set out exclusively in the Software License Agreement or in the Product Purchase Agreement that covers the and Upgrade Guide 1 ContentsPreface: About This GuideRelated Documents .. 3 Technical Support ..4 Documentation Support .. 5 Conventions.

3 5 Chapter 1:Appliance Software InstallationSetting Up the Appliance with a Browser .. 7 Step 1: Connecting the Appliance to a Network .. 7 Step 2: Logging in to the Appliance .. 8 Step 3: Configuring Log Source Auto-Identification .. 8 Step 4: Configuring Network Settings .. 8 Step 5: Setting the Time Zone and Time .. 8 Setting Up the Appliance using the Console .. 9 Using the Console to Set Up the Appliance.. 9 Chapter 2: Appliance Software UpgradeIMPORTANT: Upgrade Warnings .. 13 Log Source Package (LSP) Support .. 14 Updating the Appliance .. 14 Using File Update .. 15 Upgrading in a High Availability Environment.

4 17 Prerequisites .. 17 Starting the Upgrade Process .. 17 Running the Post Upgrade Script .. 202 Installation and Upgrade GuideCONTENTSI nstallation and Upgrade Guide 3 Preface:About This GuideThe LogLogic Appliance-based solution enables you to capture and manage log data from all types of sources in your enterprise. LogLogic Appliances install within 10 minutes and begin collecting and aggregating data from connected log sources immediately. This document enables you to quickly set up your LogLogic Appliance, provides Software Upgrade instructions, and descriptions of the Appliance hardware configurations. Related DocumentsThe LogLogic documentation is available on the Solutions CD or on the LogLogic Technical Support website The documentation includes Portable Document Format (PDF) files and Online Help accessible from the LogLogic user read the PDF documentation, you need a PDF file viewer such as Adobe Acrobat Reader.

5 You can download the Adobe Acrobat Reader at http:// The following documents contain information about the LogLogic Appliances: LogLogic Release Notes Provides information specific to the release including product information, new features and functionality, resolved issues, known issues and any late-breaking information. Check the LogLogic support web site periodically for further updates. LogLogic Hardware Installation Guide Describes how to get started with your LogLogic Appliance. In addition, the Guide includes details about the Appliance hardware for all models. LogLogic Installation and Upgrade Guide Describes how to install and Upgrade the LogLogic Appliance Software .

6 LogLogic User Guide Describes how to use the LogLogic solution, viewing dashboard, managing reports, managing alerts, and performing searches. LogLogic Administration Guide Describes how to administer the LogLogic solution including all Management and Administration menu options. LogLogic Log Source Configuration Guide Describe how to support log data from various log sources. There is a separate manual for each supported log source. These documents include documentation on LogLogic Collectors as well as documentation on how to configure log sources to work with the LogLogic solution. 4 Installation and Upgrade GuideTechnical Support LogLogic Collector Guides Describe how to implement support for using a LogLogic Collector for specific log sources such as IBM i5/OS and ISS Site Protector.

7 LogLogic Web Services API Implementation Guide Describes how to implement the LogLogic Web Services APIs to manage reports, manage alerts, perform searches, and administrate the system. LogLogic Syslog Alert Message Format Quick Reference Guide Describes the LogLogic Syslog alert message format. LogLogic Online Help Describes the Appliance user interface, including descriptions for each screen, tab, and element in the SupportLogLogic is committed to the success of our customers and to ensuring our products improve customers' ability to maintain secure, reliable networks. Although LogLogic products are easy to use and maintain, occasional assistance might be necessary.

8 LogLogic provides timely and comprehensive customer support and technical assistance from highly knowledgeable, experienced engineers who can help you maximize the performance of your LogLogic Appliances. To reach the LogLogic Support team:Te l e p h o n e :United States, Canada, Mexico Toll Free 1-800-957-LOGSL ocal -408-834-7480 Europe, Middle East, Africa (EMEA) or Asia Pacific (APAC) +44 1480 479391 or 00 800 0330 4444 Japan IDC 0061 800 0330 4444; Japan KDD 0010 800 0330 4444 Brazil 0021 800 0330 4444 Email: Website: contacting Customer Support, be prepared to provide the following information: Your name, e-mail address, phone number, and fax number Your company name and company address Your machine type and release version Serial number located on the back of the Appliance or the eth0 MAC address A description of the problem and the content of pertinent error messages (if any) Installation and Upgrade Guide 5 About This GuideDocumentation SupportYour feedback on LogLogic documentation is important to us.

9 Send e-mail to if you have questions or comments. Your comments will be reviewed and addressed by the LogLogic technical writing your e-mail message, please indicate the Software name and version you are using, as well as the title and document date of your documentation. ConventionsLogLogic documentation uses the following conventions:Caution: Highlights important situations that could potentially damage data or cause system ! Highlights key considerations to keep in : Provides additional information that is useful but not always : Highlights guidelines and helpful Guide also uses the following conventions to highlight code and command-line elements: Monospace is used for programming elements (such as code fragments, objects, methods, parameters, and HTML tags) and system elements (such as file names, directories, paths, and URLs).

10 Monospace bold is used to distinguish system prompts or screen output from user responses, as in this example: username: systemhome directory: home\app Monospace italic is used for placeholders, which are general names that you replace with names specific to your site, as in this example:LogLogic_home_directory\ Upgrade \ Straight brackets signal options in command-line [-AabCcdFfgiLlmnopqRrstux1] [-X attr] [path ..]6 Installation and Upgrade GuideConventions Installation and Upgrade Guide 7 CHAPTER 1:Appliance Software InstallationAfter you install the new LogLogic Appliance in its rack and it has power, set it up as described in this chapter.