Keep sensitive data safe - SCS Renewals

1 Solution brief keep sensitive data safe HP Defective Media Retention and Comprehensive Defective Material Retention Today, business-critical data often resides in places other than a drive. Extend your protection and maintain regulatory compliance with HP Defective Media Retention and HP. Comprehensive Defective Material Retention. HP DMR and CDMR options help you: When does a disk go bad? keep your component. Stay Reduce security risks with classified, proprietary, and confidential data Let's start with the basics. in control. keep sensitive data compliant with privacy A defective storage disk is no cause for alarm You could solve the problem by keeping your regulations if your hardware is covered by an HP onsite defective disk and/or failed data -retentive Achieve a simpler, more cost-effective solution hardware support agreement. An HP support memory component, but your standard when you choose not to return a malfunctioning agent will diagnose your system problem, hardware agreement terms require you to component dispatch personnel if needed, and provide a purchase the replenishment component if you replacement part.

2 Once you recover the backed- are not returning the failed one. up data , you are ready to continue working. While defective media retention is It's what happens next that could concern you, commonplace today, if you are a security- especially if you must comply with stringent conscious company, you might consider adding internal or external data security regulations. comprehensive defective material retention Some or all of the data on your defective disk service to your hardware support agreement. could still be accessible through a variety of tools and techniques. And simply letting the disk and data leave your facilities could subject A secure choice for you to penalties under government regulations today's realities like HIPAA, Sarbanes-Oxley, Gramm-Leach- Bliley Act, or any of the other international, The HP Defective Media Retention (DMR). federal, state, local, and industry regulations HP DMR lets you keep and control your now in effect. disk and your data . The process closely resembles what happens in a standard service What about data beyond call.

3 If a disk covered by the retention option malfunctions, you call HP for support. An my drives? HP support agent will diagnose your system problem, dispatch personnel (if needed) and Today's speed-intensive, data -driven provide a replacement disk/part. environments have raised the expectation to put sensitive data as close to the search or HP Comprehensive Defective Material transaction as possible. Many times, this means Retention (CDMR). not just drives where the final transactions HP CDMR allows you to keep all data retentive are stored but places like switch components, components. Before the actual replacement memory-retentive system boards and system occurs, you must inform the authorized HP. memory can retain data . The only way to assure support agent of your intention to keep the this sensitive data does not fall into wrong disk drive/ data retentive component. You must hands is to remove that component from ever also copy the information found on the label of being put into operation again.

4 The malfunctioning disk drive/component and provide it to HP. The malfunctioning part will then be replaced. You will be responsible for destroying and/or permanently removing the device from production. Solution brief | HP Defective Media Retention and Comprehensive Defective Material Retention Features HP Defective Media HP Comprehensive Defective Retention (DMR) Material Retention (CDMR). Select the coverage that's right for you Available as an extension on HP X X. HP DMR and HP CDMR are sold as options to hardware onsite offers various HP Care Pack Services for hardware support. HP DMR is required before HP CDMR Available for 3, 4, and 5 years X X. can be added on. Choose from a variety of Covers disk drives only X. response and coverage options, making it easy to select the right match for your business Allows you to retain disk drives X. requirements. HP hardware onsite services Covers any product which has memory X. available according to hardware type include: or other way of storing data Call to repair For the systems most critical Allows you to keep all data retentive X.

5 To your business, HP commits to resolve components such as memory, PCA. I/O cards, network cards, controllers, hardware problems within six hours when network devices, CPU, and system boards you purchase HP 6-hour Call-to-Repair Hardware Support. Provides flexible and contractual X. hardware onsite services (prerequisite Same Day Hardware Support You call for HP DMR). any time, 24x7x365, and an HP support Provides hardware onsite HP Care Pack X X. technician remotely diagnoses the problem Services (including HP DMR and HP CDMR). and dispatches a support professional onsite within four hours. HP Support Plus & Support Plus 24 Additional purchasing guidelines Same Business Day Hardware Support This Support Plus with DMR Service HP DMR or HP CDMR can also be purchased support provides the same remote diagnostics as part of a service contract, with an equally Support Plus 24 with DMR Service and 4-hour response available with same-day wide range of coverage, response times, and service, but offers a flexible call window.

6 Support levels available. HP offers support HP Proactive Care Return-to-HP Support Services For 4-hour 24x7 with DMR Proactive Care Service that's right for any environment from desktop systems like PCs and printers, standard to business critical. 6-hour Call-to-Repair with DMR Proactive choose from a flexible set of return-to-HP. Care Service Both HP DMR and HP CDMR may be purchased Support Services. Next Business Day with DMR Proactive as an uplift after the hardware sale. Configure HP DMR and HP CDMR coverage is available as Care Service the appropriate service as an uplift to an an extension of these hardware onsite services: existing warranty or HP Care Pack Service level. HP Critical Service The service can also be purchased as part of a HP Hardware Support new hardware support contract after a previous HP Critical Service with DMR Service 4-hour 13x5 with DMR Hardware Support warranty or HP Care Pack Service expires. 4-hour 24x7 with DMR Hardware Support HP Proactive 24.

7 HP Proactive 24 with DMR Service Service levels and actual response times may 6-hour Call-to-Repair with DMR. vary depending on your geographic location. Hardware Support HP Collaborative Support Restrictions and limitations apply. Next-Day with DMR Hardware Support 4-hour 24x7 with DMR Collaborative Support For more information Next Day with DMR Collaborative Support For more information on these services to 6-hour Call-to-Repair with DMR retain defective material, please contact your Collaborative Support HP representative or authorized HP reseller. Use the partner locator at to find the authorized reseller closest to you. Or visit: Sign up for updates Share with colleagues Rate this document Copyright 2008, 2011, 2013 Hewlett-Packard Development Company, The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

8 HP shall not be liable for technical or editorial errors or omissions contained herein. 4AA1-8067 ENW, June 2013, Rev. 4.