Maintenance and Service Guide

1 Maintenance and Service GuideHP Z4 G4 Workstation Copyright 2017, 2018 HP Development Company, noticeAMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Celeron are trademarks of Intel Corporation in the and other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its Guide describes features that are common to most models. Some features may not be available on your all features are available in all editions of Windows 10. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 10 functionality. See for only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services .

2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services . Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained Edition: September 2018 Second Edition: April 2018 First Edition: December 2017 Document Part Number: L08560-004 Software termsBy installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your This BookWARNING!

3 Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of :Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of :Text set off in this manner provides important supplemental About This BookTable of contents1 Product features .. 1 Standard configuration features .. 1 Components .. 2 Front .. 2 Left .. 4 Rear .. 5 Serial number location .. 72 Illustrated parts catalog .. 8 Computer major components .. 83 Routine care, SATA drive guidelines, and disassembly preparation .. 9 Electrostatic discharge information .. 9 Generating static .. 9 Preventing electrostatic damage to equipment .. 10 Personal grounding methods and equipment .. 10 Grounding the work area .. 10 Recommended materials and equipment .. 11 Operating guidelines.

4 11 Routine care .. 12 General cleaning safety precautions .. 12 Cleaning the computer case .. 12 Cleaning the keyboard .. 12 Cleaning the monitor .. 13 Service considerations .. 13 Tools and software requirements .. 13 Screws .. 13 Cables and connectors .. 14 Hard Drives .. 14 Lithium coin cell battery .. 14 SATA hard drives .. 15 SMART ATA drives .. 154 Removal and replacement procedures .. 16 Preparation for disassembly .. 16 Front bezel .. 17vDust filter .. 18 Access panel .. 20I/O assembly .. 21 Optical drive .. 22 Storage device .. 23 Memory fan .. 24 Front card Guide and fan .. 25 Rear fan .. 26 Heat sink .. 27 Processor .. 28 System board .. 30 Power supply .. 325 Computer Setup (F10) Utility .. 33 Computer Setup (F10) Utilities .. 33 Using Computer Setup (F10) Utilities .. 34 Computer Setup Main .. 35 Computer Setup Security.

5 37 Computer Setup Advanced .. 39 Recovering the Configuration Settings .. 436 Troubleshooting without diagnostics .. 44 Safety and comfort .. 44 Before you call for technical support .. 44 Helpful hints .. 45 Solving general problems .. 46 Solving power problems .. 49 Solving hard drive problems .. 50 Solving media card reader problems .. 52 Solving display problems .. 53 Solving audio problems .. 57 Solving printer problems .. 59 Solving keyboard and mouse problems .. 60 Solving hardware installation problems .. 61 Solving network problems .. 62 Solving memory problems .. 64 Solving USB flash drive problems .. 66 Solving front panel component problems .. 66 Solving Internet access problems .. 67 Solving software problems .. 68vi7 POST error messages and diagnostic front panel LEDs and audible codes .. 69 POST numeric codes and text messages.

6 70 Interpreting system validation diagnostic front panel LEDs and audible codes .. 748 Password security and resetting CMOS .. 77 Resetting CMOS and/or the password jumper .. 78 Changing a Setup or Power-on password .. 80 Deleting a Setup or Power-on password .. 809 Using HP PC Hardware Diagnostics (UEFI) .. 81 Using HP PC Hardware Diagnostics Windows .. 81 Downloading HP PC Hardware Diagnostics Windows .. 82 Downloading the latest HP PC Hardware Diagnostics Windows version .. 82 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .. 82 Installing HP PC Hardware Diagnostics Windows .. 82 Using HP PC Hardware Diagnostics UEFI .. 83 Starting HP PC Hardware Diagnostics UEFI .. 83 Downloading HP PC Hardware Diagnostics UEFI to a USB device .. 83 Downloading the latest HP PC Hardware Diagnostics UEFI version.

7 84 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .. 84 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) .. 84 Downloading Remote HP PC Hardware Diagnostics UEFI .. 84 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version .. 84 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number .. 84 Customizing Remote HP PC Hardware Diagnostics UEFI settings .. 8510 System backup and recovery .. 86 Backing up, restoring, and recovering in Windows 10 .. 86 Creating recovery media and backups .. 86 Creating HP Recovery media (select products only) .. 86 Using Windows tools .. 87 Restore and recovery .. 88 Recovering using HP Recovery Manager .. 88 What you need to know before you get started .. 88 Using the HP Recovery partition (select products only).

8 89 Using HP Recovery media to recover .. 89 Changing the computer boot order .. 90viiRemoving the HP Recovery partition (select products only) .. 90 Appendix A Battery replacement .. 91 Appendix B Statement of memory volatility .. 94 Nonvolatile memory usage .. 94 Recommended steps for clearing user data and custom settings .. 95 Clearing storage drives (hard drive, solid-state drive, NVMe, and other) .. 96 Questions and answers .. 97 Using HP Sure Start .. 97 Appendix C Specifications .. 98 Appendix D Linux technical notes .. 100 System RAM .. 100 Audio .. 101 Hyper-Threading Technology .. 101 NVIDIA graphics workstations .. 102 AMD graphics workstations .. 103 Index .. 104viii1 Product featuresStandard configuration featuresFeatures may vary depending on the :A technical white paper providing additional information regarding the HP Z4 G4 Workstation is available at configuration features1 ComponentsFrontNOTE:Refer to the illustration that most closely matches your button and light*2 Drive light3 Audio-out (headphone)/Audio-in (microphone) combo jack4 USB SuperSpeed port with HP Sleep and Charge5 USB SuperSpeed port6 USB Type-C SuperSpeed Plus ports (2)7 Memory card reader (select products only)* The power light status is as follows: Solid white: The computer is on.

9 Blinking white: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. Blinking red: The computer is in a fault state. Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of 1 Product featuresItemIconComponent1 Power button and light*2 Drive light3 Audio-out (headphone)/Audio-in (microphone) combo jack4 USB SuperSpeed port with HP Sleep and Charge5 USB SuperSpeed ports (3)6 Memory card reader (select products only)* The power light status is as follows: Solid white: The computer is on. Blinking white: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. Blinking red: The computer is in a fault state. Off: The computer is off or in Hibernation.

10 Hibernation is a power-saving state that uses the least amount of access panel handle2 Side access panel lock (select products only)4 Chapter 1 Product featuresRearNOTE:Refer to the illustration that most closely matches your button and light*9 Power connector2 Audio-in (microphone) jack 10 Security cable slot3 Audio-out (headphone) jack11 Security lock loop4PS/2 mouse port12RJ-45 (network) jack5PS/2 keyboard port13RJ-45 (network) jack (AMT enabled)6 USB SuperSpeed ports (6)14 PCIe card release latches7 Cable-only slot15 PCIe card slots (5)8 Power supply Built-In Self-Test (BIST) lightNOTE:Appearance may vary. * The power light status is as follows: Solid white: The computer is on. Blinking white: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.