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ServerView Suite - Troubleshooting Guide

Manual - EnglishFUJITSU Software ServerView Suite Troubleshooting GuideEdition August User Documentation Department would like toknow your opinion of this manual. Your feedback helpsus optimize our documentation to suit your individual free to send us your comments by e-mail to documentation according to DIN EN ISO 9001:2008To ensure a consistently high quality standard anduser-friendliness, this documentation was created tomeet the regulations of a quality management system which complies with the requirements of the standardDIN EN ISO 9001:2008. cognitas. Gesellschaft f r Technik-Dokumentation and TrademarksCopyright 2013 FUJITSU LIMITEDAll rights subject to availability; right of technical modifications hardware and software names used are trademarks of their respective manufacturers.

Contents 1Overview 7 1.1What'snew 10 1.2Targetgroupsandpurposeofthismanual 10 1.3ServerViewSuitelinkcollection 10 1.4DocumentationfortheServerViewSuite 12

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Transcription of ServerView Suite - Troubleshooting Guide

1 Manual - EnglishFUJITSU Software ServerView Suite Troubleshooting GuideEdition August User Documentation Department would like toknow your opinion of this manual. Your feedback helpsus optimize our documentation to suit your individual free to send us your comments by e-mail to documentation according to DIN EN ISO 9001:2008To ensure a consistently high quality standard anduser-friendliness, this documentation was created tomeet the regulations of a quality management system which complies with the requirements of the standardDIN EN ISO 9001:2008. cognitas. Gesellschaft f r Technik-Dokumentation and TrademarksCopyright 2013 FUJITSU LIMITEDAll rights subject to availability; right of technical modifications hardware and software names used are trademarks of their respective manufacturers.

2 Contents1 Overview .. groups and purpose of this manual .. for ServerView Suite .. conventions .. 102 General Troubleshooting guidelines .. proceeding .. to gather diagnostic files .. Event Log .. log files .. log files .. Directory Events .. Server Log Files .. for helpdesk support .. 193 Troubleshooting issues in SVOM - User Management .. with JRE installation .. - (CMS) .. is not reachable via fully-qualified hostname .. to boot JBoss .. service did not start due to a logon failure (Windows) .. Die Webseite kann nicht angezeigt werden.

3 Manager is not loaded correctly .. (Central Authentication Service) login fails .. login page - (MC) .. application does not start .. 37 application does not start (OpenDS/OpenDJ) .. certificate is missing or SSL is not activated (Active Directory) .. due to changing of server s name (Active Directory) .. Directory server has not been reachable during installation .. Messages on the ServerView Start Page .. Error: simple bind failed .. Communication Errors from Managed Node - Connection refused (CMS) .. Directory: User wants to configure special directory for SVS.

4 Errors for managed nodes .. or wrong CA-certificate on managed node side .. or wrong CA-certificate/ hostname check problems on managed node side .. logging: Event ID 2370 or 2377 on managed node .. warnings and problems .. - Security: The web site s certificate cannot be verified .. - Security: Java has discovered application components that could indicate a security concern .. of server list fails: Unable to download .. (Internet Explorer) .. fails: Download window is only shown for a short time .. information: tree is not shown (Internet Explorer) .. information: xml information failed (Internet Explorer).

5 Problems .. is not callable (connection problem) - (MC) .. encountered problems .. - No connection to authorization web service .. encountered problems .. - Connection problems after ServerView Operations Manager update .. connection to the Configuration Manager: Request Timeout - error 408 (SCM) .. SQL Server Not Valid .. 77 Fujitsu PRIMERGY ServerView 51 OverviewThis chapter provides a small overview of the ServerView environment and deployment - including the communications paths. To keep this in mind will assist in searching for the cause of architecture of ServerView Operations Manager is based on a management console, a central management station (CMS), and the managed Fujitsu PRIMERGY ServerViewOverviewManagement consoleA browser-based console allows you to manage the servers and display the determined data.

6 The following can be used as a browser: Microsoft Windows with Internet Explorer or Mozilla Firefox SUSE/Red Hat Linux with default Web browser released with distributionThe Java Runtime Environment must also be management station (CMS)On the central management station the ServerView Operations Manager is installed. The optional components of the ServerView Suite , such as Virtual IO-Manager, are also installed on the central management station and integrated in Operations global user management of ther ServerView Suite and of the iRMC S2/S3 each centrally stores users for all Central Management Stations (CMS) / iRMC S2/S3 in the directory of an LDAP directory service.

7 This enables you to manage the users on a cetral server. The users can therefore be used by all the CMS and iRMC S2/S3 that are connected to this server in the ServerView Suite currently supports the following directory services: OpenDS/OpenDJ (running in embedded mode on JBoss resp. JBoss 7). Microsoft Active DirectoryDuring the installation of ServerView Operations Manager you have the option to choose ServerView s internal directory service (OpenDJ). For further information about the use of directory services with ServerView , refer to the manual User Management in ServerView (see "Documentation for ServerView Suite " on page 9).

8 FUJITSU PRIMERGY ServerView 7 OverviewThe data which ServerView creates and uses is stored in an SQL database. The following SQL databases are part of the ServerView Operations Manager installation: SQL Server 2008 R2/2005 Express under Windows Server 2012/2008 PostgreSQL under LinuxHowever, other SQL databases can be used. The Java Runtime Environment is required on the central management to install the ServerView Operations Manager is explained in the following manuals: Installing ServerView Operations Manager Software under Windows Installing ServerView Operations Manager Software under LinuxManaged serversOn the managed servers, ServerView agents or CIM providers must be installed, which supply the information to the central management station.

9 ServerView RAID Manager and ServerView Update Agent should be also installed on the managed installation of ServerView agents on virtual machines (VMs) is not released. The ServerView agents are available for Windows, Linux, VMware ESX and Citrix XenServer. ServerView CIM providers are available for Windows, Linux and VMware ESXi. Currently ServerView Operations Manager only supports ServerView CIM providers for VMware Fujitsu PRIMERGY ServerViewOverviewCommunication pathsFigure 1: Communication paths used by the ServerView Suite for PRIMERGY Servers How to install them is explained in the following manuals.

10 ServerView Agents for Windows ServerView Agents for Linux Installing ServerView ESXi CIM Provider ServerView CIM Providers for Windows and LinuxFUJITSU PRIMERGY ServerView 9 OverviewTarget groups and purpose of this groups and purpose of this manualThis manual is intended for system administrators, network administrators and service technicians who already have a basic knowledge of hardware and manual describes common ServerView problems and their for ServerView SuiteISome manuals contain a Troubleshooting chapter of their own. If so, refer this chapter for further documentation can be downloaded free of charge from the Internet.


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