Terms & Conditions Avis Europe

1 Terms & Conditions avis EuropeAll rentals are based on 24 hour periods , a full day is charged for any portion of a day that the vehicle is always include a liability insurance. Additional insurances are available upon requestIn most locations avis offers a wide range of extras, : child seats, mobile GPS, winter equipment,ski racks, prepaid gas option ( PGO ) and more. Additional fees apply. Please find some general T&C below. For more information please see country details, or contact accepted in all avis countries. Add. drivers have to present their own valid drivers fees and surcharges may minimum rental age is 21 years. In some countries the minimum age is 18 years for defined car groups. A Young Driver Surcharge may apply up to 25 years. Please see country details, or contact may apply, especially into Eastern European countries.

2 Please contact in all destination countries. Please create reservations on request status only. Location will inform about availability and costs when returning the reservation. Driver must hold the drivers license at least for 12 recommends to return the car with a full tank of gas to avoid refuelling fees. Please ask for the prepaid gas option, which allows to return the car hasslefree without one way rentals are allowed. Fee may apply. For international one ways please contact on destination, the following special equipment is available: mobile GPS, child seats, snow chains, winter tires, ski racks, roof racks, ski boxes and more. For more details and charges please see country sheets or contact avis . avis offers a choice of insurances, (CDW) Collision Damage Waiver, ( TP ) Theft Protection,One Way RentalSpecial EquipmentInsuranceAdditional DriverAgeCross Border RentalsDelivery & Collection & Out of hour rentalsDrivers LicenceGas(PAI) Passenger Accident Insurace.

3 Save money by choosing an insurance package like (SCDW ) Super CDW and (SPAI) Super PAI. More information available at the avis Driver A charge of per day (charged for 10 days max.) will apply for all drivers under the age of 25 charge of (including VAT) per day will apply for every additional driver (max. 10 days).AgeMINIMUM AGE 19 YEARS FOR GROUPS AMINIMUM AGE 21 YEARS FOR GROUPS B/C/D/E/F/K/L/M/N/O/PMINIMUM AGE 25 YEARS FOR GROUPS G/H/I/JSEE YOUNG DRIVER SURCHARGE SECTIONB reakdownPROCEDURES ADVISED AT COVER (TAXABLE)INCLUDES REDUCTION OF CUSTOMERS LIABILITY FOR ANY DAMAGE TO THEAVIS VEHICLE OR PARTS OF IT AND THEFT OF THE avis VEHICLE OR PARTS OFIT REDUCES CUSTOMER LIABILITY (INCL. VAT) ONCAR GROUP P TO EUR ;CAR GROUPS A, B, C AND K TO EUR ;CAR GROUPS D, E, F, G, H, L AND M TO EUR ;CAR GROUPS I, J, N AND O TO EUR BASIC COVER IS INCLUDED IN THE MAJORITY OF RATES (NOT FOR VANRENTALS).

4 ADDITIONALLY VAN RENTALS (GRP P) INCLUDE A NON WAIVALBE EXCESS OFEUR FOR INTERIOR DAMAGES AND FOR DAMAGES RESULTING FROMNEGLEGANCE OF LIMITATIONS OF HEIGTH AND/OR WIDTH (GARAGES,TUNNELS, ETC.) SUPER COVERINCLUDES REDUCTION OF CUSTOMERS LIABILITY FOR ANY DAMAGE TO THEAVIS VEHICLE OR PARTS OF IT AND THEFT OF THE avis VEHICLE OR PARTS OFIT TO EUR FOR ALL CAR GROUPS EXCEPTFOR GROUP P (NWE EUR )THE PRICE FOR THE SUPER COVER IS AN ADDITIONAL CHARGE OFEUR TO EUR (INCL. VAT) ON TOP OF THE BASIC PACKAGE(DEPENDS ON THE CAR GROUP) IF NO COVER IS INCLUDED IN THE RATE AND THE CUSTOMERDOES NOT PAY FOR IT AT THE CAR PICK UP THE CUSTOMER WILL BE HELDRESPONSIBLE FOR UP TO THE FULL VALUE OF THE RENTAL CAR IN CASE OFDAMAGE OR THEFT. THE REDUCTION OF THE NON WAIVABLE EXCESS WILLBE VOID IF DAMAGE OR THEFT ARE CAUSED INTENTIONALLY OR AvailabilityAVAILABLE IN ALL CITIESGROUPS A,B,C,D,E,F,G,I,K,M AVAILABLE IN ALL CITIES ON REQUEST ONLYGROUPS H,J,L,N,O & PCar TelephonesNOT AVAILABLEC hauffeur Drive ConditionsSpecial ConditionsCHARGES FROM AND RETURN TO CH/DR GARAGEA dditional Services/RatesTRANSFER AIRPORT CITY/OR AIRPORTSALOON EUR EUR EUR RATES FOR TRANSFERS/TOURS ON REQUEST INFORMATIONS REQUESTED FOR TOUR RATES:NAME/PHONE NUMBERARRIVAL DATE/TIME/FLIGHT NUMBERARRIVAL LOCATIONDURATION OF TOUR PLACES/COUNTRIES TO BE VISITEDLANGUAGE SPOKEN BY DRIVERMETHOD OF PAYMENT Additional SurchargesCHARGE FOR FERRIES, DOCUMENTATION AND SPECIAL INSURANCE ARE ADDITIONALOVERTIME Chauffeurs SubsistanceWITHIN COUNTRY.

5 PER NIGHT (OVERNIGHT) ON REQUESTOUTSIDE COUNTRY: PER NIGHT (OVERNIGHT) ON REQUEST Tax10 % EXCLUDED Service AvailabilityVIENNA, SALZBURG, INNSBRUCK Reservations ToAVIS RENT A CARLAAER BERG STRASSE 431100 VIENNA E MAIL: Border RentalsIN GENERAL IT IS NOT ALLOWED TO DRIVE INTO FOLLOWING EASTERN EUROPEANCOUNTRIES WITH VEHICLES RENTED FROM avis AUSTRIABULGARIA, ROMANIA, BELARUS, ESTONIA, LATVIA, LITHUANIA,RUSSIA, UKRAINE, BOSNIA HERZEGOVINA,SERBIA, MONTENEGRO, KOSOVO, ALBANIAMACEDONIA, MOLDOVA, GREECE ACCORDING TO THE SPECIAL TRAVEL EAST PROCEDURE OF avis AUSTRIA IT ISALLOWED TO RENT AUSTRIAN CARS (EXCEPT GROUP J) INTO THE FOLLOWINGCOUNTRIES:CZECH REPUBLIC, SLOVAKIA, HUNGARY, SLOVENIA, CROATIA ANDPOLANDBUT NO CAR RETURN IS ALLOWED IN POLAND AND CROATIA (EXCEPT ZAGREB). IF CUSTOMER DOES DRIVE INTO ABOVE MENTIONED COUNTRIES, THE ORIGINALRENTAL AGREEMENT MUST SHOW THE AUTHORIZATION STAMP AND CUSTOMER HASTO ACCEPT FOLLOWING Conditions :PURCHASE OF BASIC COVERPAYMENT OF A SECURITY SURCHARGE OF EUR DAY, INCL VAT(MAX.)

6 THE CAR HAS TO BE PARKED AT A GARAGE WITH SECURITY PATROLSUSE OF ANY SECURITY SYSTEM AVAILABLEKEYS MUST NOT BE HANDED OVER TO THIRD PERSONS GROUP J IS NOT PERMITTED TO LEAVE AUSTRIA TO THE ABOVE MENTIONEDOUNTRIESIT IS PERMITTED TO DRIVE TO ITALY WITH MERCEDES VEHICLESC urrency InformationEUR EUROCURRENCY RESTRICTIONSNONED elivery & CollectionON CITY LIMITS AND OPENING HOURS EUR INCL. 20% OFFICE HOURS AND CITY LIMITS EUR INCL. 20% VAT PERKILOMETER; MINIMUM EUR INCL. 20% VATD rivers LicenceFOR ALL GROUPS, RENTER AND DRIVER MUST HAVE HELD A VALIDDRIVERS LICENCE FOR MINIMUM ONE DRIVING PERMIT REQUIRED FOR NON ROMAN ALPHABET CommentCAR CATEGORIES (SMALL, MEDIUM, LARGE):SMALLGRP A MANUAL/ECONOMY (3DR/5DR)MEDIUMGRP B MANUAL/COMPACTGRP C AUTOMATIC/COMPACTGRP K MANUAL/COMPACT STATION WAGONLARGEGRP D MANUAL/INTERMEDIATEGRP E MANUAL/STANDARDGRP G MANUAL/EXECUTIVEGRP H MANUAL/EXECUTIVEGRP L MANUAL/INTERMEDIATE WAGONGRP M MANUAL/STANDARD WAGONGRP N MANUAL/PEOPLE CARRIER (7 SEATER)GRP O MANUAL/PASSENGER VAN (9 SEATER)SPECIALGRP F MANUAL/ALL WHEEL DRIVEGRP J AUTOMATIC/LUXURY ALL WHEEL DRIVENO GUARANTEE FOR MAKE/MODELVANGRP P RENAULT MASTER L3H2 BOXLENGTH= 5899 MMWIDTH = 2359 MMHEIGHT= 2721 MMMAX.

7 WEIGHT = 3500 KGIN ALL avis RENTAL CARS SMOKING IS INTERDICTED (MARKED BY NON SMOKING STICKERS)GasREFUELLING CHARGEA FUEL SERVICE CHARGE OF EUR (INCL VAT) WILL APPLY IN ADDITION TOTHE REAL AND OFFICIAL GAS PRICE PUBLISHED BY THE MINISTRY OF ECONOMIC(WITHOUT ANY SERVICE FEE) FOR THE MISSING FUEL IN THE CAR. FOR PREPAID FUEL, NO SERVICE FEE WILL BE CHARGED. BUT NO REFUND OF THEPREPAID Tables CurrentCURRENCY EURTHE SUPER COVER WILL REDUCE THE LIABILITY TOEUR 0, FOR ALL CAR GROUPS APARTFROM GROUP P WHERE IT IS REDUCED TO EUR !THE REDUCTION OF THE NON WAIVABLE EXCESS WILL BE VOID IF DAMAGEOR THEFT ARE CAUSED INTENTIONALLY OR GROSSLY FOR SUPERCOVER:GROUP P: EUR PER DAYGROUPS A/B/C/K: EUR PER DAYGROUPS D/E/F/G/H/L: EUR PER DAYGROUP M: EUR PER DAYGROUPS I/J/N/O: EUR PER DAYC urrent Insurance TableCar Grp CDW/day TP/day Group PAI Super PAI Customer liability (No CDW or TP) Non waivaible excessA VALUE VALUE VALUE VALUE VALUE VALUE VALUE VALUE VALUE VALUE VALUE VALUE VALUE VALUE VALUE VALUE Meet late arrival ALL MEET LATE ARRIVAL ON REQUEST ONLY.

8 A CHARGE OF EUR WILL APPLY FOR RESERVATIONS OUTOF OFFICE HOURS. A CHARGE OF EUR WILL APPLY FOR ALL RENTALS WHICH ARE PROCESSEDOUT OF OPENING HOURS WHEN RESERVATION WAS SCHEDULED BEFORE CLOSING TIMEIRRESPECTIVE OF THE REASON FOR THE DELAYED PICK of PaymentACCEPTED avis HONOURED CREDIT/CHARGE CARDSAMEX, DINERS, EUROCARD, MASTERCARD, DISCOVER CARD AND VISA CARD(EXCEPTVISA/MASTERCARD ELECTRON CARDS). CAR GROUPS WITH THE EXCEPTION OF HIGHER GROUP CARS (SEE SECTION 3 RENTER WITH OR WITHOUT A CORPORATE AWD NUMBER COUNTRY EXCEPTIONS1 avis ISSUED CHARGE CARD OR1 ACTO OR1 FULL CREDIT VOUCHER OR1 FIXED VALUE VOUCHER PLUS 1 avis HONOUREDCREDIT/CHARGE CARD OR1 avis HONOURED CREDIT OR CHARGE CARD IF THE PRESENTED CREDIT/CHARGE CARD CAN NOT GUARANTEE THEREQUIRED LIABILITY FOR THE RENTED CAR avis WILL ASK FOR ANADDITIONAL CREDITCARD WHICH HAS TO BE VISA GOLD, MASTERCARD GOLD,AMERICAN EXPRESS OR DINERS CLUB.)

9 GROUP CARS (SEE SECTION 3)RENTER WITH A CORPORATE AWD NUMBER COUNTRY EXCEPTIONS1 avis ISSUED CHARGE CARD OR1 ACTO OR1 FULL CREDIT VOUCHER OR1 FIXED VALUE VOUCHER AND 2 avis HONOURED CREDIT/CHARGE CARDS OR1 avis HONOURED CREDIT OR CHARGE CARD RENTER WITHOUT A CORPORATE AWD NUMBER1 avis ISSUED CHARGE CARD PERSONAL1 FULL CREDIT VOUCHER OR1 FIXED VALUE VOUCHER AND 2 avis HONOURED CREDIT/CHARGE CARD, OR2 avis HONOURED CREDIT/CHARGE CARDS ONE OF WHICH MUST BE EITHERAMEXCO OR DINERS CLUB GROUP CARS G/H/I/J 4. CASH RENTALS ONLY PERMITTED FOR CAR GROUPS A ON DECISION OFSTATION Liability InsuranceTHIRD PARTY LIABILITY. COVERAGE FOR PROPERTY DAMAGE UP TOEUR BASIC COVER WILL REDUCE THENON WAIVABLE EXCESS (INCL. VAT) FOR CAR GROUPS:P TO EUR ,A, B, C AND K TO EUR ,D, E, F, G, H, L AND M TO EUR , J, N AND O TO EUR THE SUPER COVER WILL REDUCE THE NON WAIVABLE EXCESSTO EUR 0, FOR ALL CAR GROUPS APART FROMGROUP P WHERE THE NON WAIVEABLE EXCESS IS REDUCED TO EUR IF NO COVER IS INCLUDED IN THE RATE AND THE CUSTOMERDOES NOT PAY FOR IT AT THE CAR PICK UP, THE CUSTOMER WILL BE HELDRESPONSIBLE FOR UP TO THE FULL VALUE OF THE RENTAL CAR IN CASE OFDAMAGE OR THEFT.

10 THE REDUCTION OF THE NON WAIVABLE EXCESS WILLBE VOID IF DAMAGE OR THEFT ARE CAUSED INTENTIONALLY OR WayWITHIN COUNTRYNO ONE WAY FEE BETWEEN avis CITIES IN AUSTRIA FOR ALL CAR GROUPSAPART FROM GROUP P. FOR VANS EUR ARE CHARGED FOR ONE WAYSWITHIN THE COUNTRY OUTSIDE COUNTRYTHE ONE WAY FEE IS QUOTED AT TIME OF RESERVATION. NO ONE WAY RENTALS ARE ALLOWED TO:FINLAND, NORWAY (EXCEPT OSLO), NORTHERN SWEDENALL ISLANDS ( SICILY, SARDINIA, CORSICA, CYPRUS, BALEARIC ANDCANARY ISLANDS, AZORES, MADEIRA, IRELAND, GREAT BRITAIN EXCEPT LONDON) IN GENERAL IT IS NOT ALLOWED TO DRIVE INTO FOLLOWING EASTERN EUROPEANCOUNTRIES WITH VEHICLES RENTED FROM avis AUSTRIABULGARIA, ROMANIA, BELARUS, ESTONIA, LATVIA, LITHUANIA,RUSSIA,UKRAINE,BOSNIA HERZEGOVINA,SERBIA, MONTENEGRO, COSOVA,ALBANIA, MACEDONIA, MOLDOVA, GREECE ACCORDING TO THE SPECIAL TRAVEL EAST PROCEDURE OF avis AUSTRIA IT ISALLOWED TO RENT AUSTRIAN CARS INTO THE FOLLOWING COUNTRIES: CZECHREPUBLIC, SLOVAKIA, HUNGARY, SLOVENIA,POLAND, CROATIA, BUT NO CARRETURN IS ALLOWED IN POLAND AND CROATIA (EXCEPT ZAGREB).