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Treating customers fairly - guide to management …

The guide covers: • hints and tips on gathering and using MI, including examples of good and poor practice; and • illustrations that we have devised to help firms understand the use of MI in the context of the Treating Customers Fairly (TCF) initiative. The guide is not intended to be prescriptive but is designed to be a helpful tool for firms.

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  Guide, Management, Customer, Treating, Fairly, Treating customers fairly guide to management

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