Troubleshooting - Honda

1 Main Menu Table of Contents Troubleshooting Screen Error Message Solution navigation system is unable to acquire a proper Make sure there is nothing on the rear package tray blocking the GPS antenna. If GPS signal. not, move the vehicle to an open space away from tall buildings, trees, etc. navigation unit door is open or No DVD Disc Make sure that navigation DVD disc is installed with the label side up and the installed. Please check system. navigation Unit door is fully snapped closed (see page 110). PC card slot door is open. Please check system. Make sure that the sliding door for the PC card slot is fully closed (see page 110). No DVD Disc, please check system. Check that navigation DVD disc is installed with the label side up (see page 110).

2 Display temp is too high. System will shut down This message will appear briefly when the display temperature is too high, and until display cools down. then the display will turn off until the temperature cools down. The system will turn back on when the display cools down. Outside temperature is low, system will take awhile The temperature is below 30 C and the navigation ECU has difficulties reading to start up. the DVD. The system will start up when the temperature warms up. DVD Disc reading error (unformatted), please Check the DVD disc surface for deep scratches or other damage. Make sure you consult your dealer. are using an official Acura navigation DVD (orange in color).

3 The system cannot read other mapping databases or video DVDs. Route has not been completed. Please try again Routing to or from a place (new area) that is not in the database. Try planning a from a different location. different route to or from a different location. No alternate route found. Original route will be guided. No alternative route method was found. The original route method will be used. This destination cannot be found in database. The destination was not found in the database. Try another destination. Vehicle is out of database coverage area, route Vehicle has been driven out of the coverage area in the database and the system cannot be calculated. cannot find origin of route.

4 Destination is out of database coverage area, route The destination is not in the database, and a route cannot be calculated. Try cannot be calculated. another destination or address. System cannot define vehicle position, please drive Drive vehicle on a main road until the current road is displayed across the bottom for awhile. of the screen within the blue shaded area. This is map matching. 106 navigation System .. Main Menu Table of Contents System Security If the battery goes dead or is After the battery is reconnected, and If the system loses power for more than disconnected for any reason, you will you turn the ignition switch on, the 5 minutes, the system needs time to re- have to enter a security code into the software of the navigation system is acquire the GPS signal (satellite navigation system before you can use it downloaded from the disc.)

5 When positions) before you see the again. downloading completes, you will see: Disclaimer screen. When the system is acquiring its GPS signal, you will see: You should have received two cards that contains the navigation system's four-digit security code and serial number. Keep this card in a safe place. In addition, you should write the system's serial number in this owner's manual. If you lose the card, you must obtain the security code from your Acura dealer. Enter the four-digit security code, then touch the Done box. If you have NOTES: entered it correctly, the display will The average acquiring time is about change to the Disclaimer screen. 10 minutes, but it can take as long as 45 minutes.

6 You have ten chances to enter the If the system is unable to acquire a correct code. If all ten are incorrect, signal, follow the instructions on the turn the ignition OFF, then back screen. Contact your local Acura ON (II) to have ten more chances to dealer if the problem persists. enter the correct code. navigation System 107.. Main Menu Table of Contents System Limitations Although your Acura navigation Although the system will direct you to You may find that the system System is one of the most highly- your desired destination, it may not occasionally reboots. This is sophisticated pieces of equipment you always do it by what you consider to be indicated by the display returning to the will find in a modern automobile, you the most direct route.

7 Logo screen. A reboot can be caused by may find while using it that it has a number of things, such as entering certain limitations. You will find that the points of interest data too quickly, or by excessive heat listings in the Places option are not as or shock. It does not necessarily The system uses signals from the complete in outlying areas as they are indicate a problem that requires Global Positioning System (GPS) to aid in metropolitan areas. For example, service. After the system completes the in determining its current location. The only limited numbers of gas stations, reboot, it should allow you to complete GPS is operated by the restaurants, supermarkets, banks, etc.

8 In whatever functions you were Department of Defense. For security outlying areas are included. This means performing before the reboot. reasons, there are certain inaccuracies you may not find places listed that you built into the GPS that the navigation know exist. This is also true for police Acura has made every effort to verify system must constantly compensate for. agencies and hospitals. In outlying that the system's database was accurate This can cause occasional positioning areas, facilities listed may not be the at the time it was created. However, errors of up to several hundred feet. closest. Always check with local businesses do fail or move to new information sources if you need law locations, and new businesses start in For example, in urban areas where enforcement or hospital services.

9 The old locations. For this reason, you streets are close together, this could may occasionally find inaccurate . cause the system to show that you are Additionally, the mapping database information when you select and drive traveling on a street that parallels the contains verified and unverified maps. to a point of interest (for example, a street you are actually on. The system Exercise additional caution when restaurant is now a jewelry store). The will, under most circumstances, correct driving in these areas. A disclaimer number of these inaccuracies will itself after several seconds. screen will warn you if your route increase as time goes on. includes unverified streets.

10 108 navigation System .. Main Menu Table of Contents Customer Assistance Reporting Errors Acura Client Services Acura is continually expanding the Occasionally, you may encounter Telephone: (800) 382-2238 scope of the navigation system. database errors. Fax: (310) 783-3535 Upgraded software will be made available to navigation system owners If the error pertains to freeways and Mail: periodically, usually in the fall of each main verified roads shown in black Acura Navi year. on the map, then report it either America Honda Motor Co., Inc. online at , Acura Client Services To purchase an updated DVD or a or to Acura Client Services. MS 500-2N-7E replacement DVD, call (888) 549- If the error involves a light brown 1919 Torrance Blvd.