WageWorks - HealthEquity

1 QUICKSTART Box 60010 Phoenix, AZ 85082-0010 WageWorksAt-a-GlanceYour FSA: The EssentialsManaging Your AccountUsing Your FSA DollarsRegister online now!If you haven t registered online yet, please do so today. To register, just visit , select LOG IN/REGISTER and then Employee Registration. You ll need to answer a few simple questions and create a username and HealthEquity makes it easy for you to get the help you need now. Please call us at or visit the Support Center at you will find answers to frequently asked questions, important forms, videos and other useful the EZ Receipts mobile app!Use your mobile device to file claims and take care of your account paperwork from anywhere. Go to to learn to HealthEquity . Start Saving. Here s to your healthcare and/or dependent care flexible spending account (FSA) sponsored by your employer and brought to you by HealthEquity .

2 Your FSA is a great way to save on hundreds of eligible expenses like prescriptions, copayments, over-the-counter (OTC) items, and child and elder FSA: The EssentialsYour FSA is governed by IRS regulations that detail who is eligible to use the account and where and how the money in it is to be used. Your FSA was designed to be simple. To keep it that way, it s important to comply with the IRS regulations that govern the program. The following guidelines will help you avoid any inconvenience. Make sure account funds are only spent on expenses for those who are eligible. Typically, those eligible are you, your spouse and your eligible dependents. Know what expenses are eligible. Log in to your account at for a complete list of eligible healthcare expenses. Generally, eligible healthcare expenses include services and products that are medically necessary to treat a specific condition.

3 Dependent care expenses typically include care provided for your qualifying child (under age 13) or other qualifying dependent so you can work. Keep your receipts. Save receipts that describe exactly what you paid for. Make sure the amount and service date not the payment date are included. Over-the-counter (OTC) medications, drugs and menstrual care products. You can use your HealthEquity Visa Healthcare Card (Card) for OTC medications and drugs, including menstrual care products. Alternatively, you can pay for the item out of pocket and use Pay Me Back to submit your claim to HealthEquity for reimbursement. Pay Me Back claims can be submitted online, or with your smartphone or mobile device. (FSA plans vary by employer, and these changes do not necessarily change the benefits under your employer s plan.) Watch where you shop. If using a HealthEquity Healthcare Card, shop only at general merchandise stores or pharmacies that have an IRS-approved inventory system in place.

4 Visit for the most updated list of approved merchants. The healthcare Card will not work at a non-certified merchant. Verify all healthcare Card transactions. If a transaction is not automatically verified at checkout or by a third-party system, you will be notified by email or upon login to your account . Failure to verify an outstanding transaction may result in healthcare Card suspension. Register for an online account at When you register online and provide a current email, you ensure that you will have 24/7 access to your account and will be automatically signed up to receive important updates and alerts. You also must have an account to use the mobile app and take advantage of features like Submit Receipt or Claim and healthcare Card usage requests. Keep track of your FSA balance. Plan ahead to make sure you spend the full amount of your flexible spending account 2020 HealthEquity , Inc.

5 All rights reserved. HealthEquity is a registered trademark of HealthEquity , Inc. Throughout this document, savings refers to tax savings only. No part of this document is tax, financial, or legal advice. You should consult your own advisors regarding your personal situation and whether this is the right program for you. Your HealthEquity Visa Healthcare Card can be used at participating merchants who sell eligible healthcare products or services everywhere Visa debit cards are accepted. Your HealthEquity Visa Healthcare Card is issued by The Bancorp Bank pursuant to a license from Visa Inc. The Bancorp Bank; Member GUIDEM anaging Your AccountYou can manage and check up on your account through HealthEquity online or over the phone. The Claims and Activity page online details all your account activity and will even alert you if any healthcare Card transactions are in need of the latest information, visit and log in to your account 24/7.

6 In addition to reviewing your most recent FSA activity, you can: Update your account preferences and personal information. View your transactions and account history. Schedule payments to healthcare and dependent care providers. Check the complete list of eligible expenses for your FSA program. Order additional HealthEquity Healthcare Cards for your family. Download the EZ Receipts app to file claims and healthcare Carduse Your FSA DollarsWhen you pay for an eligible healthcare and dependent care expense, you want to put your FSA to work right away. HealthEquity gives you several options to use your money the way you your HealthEquity Healthcare CardUse your HealthEquity Healthcare Card (Card) instead of cash or credit at healthcare providers and pharmacies for eligible services, goods and prescriptions. You can also use the healthcare Card at general merchants and drug stores that have an industry standard (IIAS) checkout system that can automatically verify if the item is eligible for purchase with your account .

7 Go to to review a list of eligible merchants, likedrug stores, supermarkets and warehouse stores, that accept thehealthcare Card. When you swipe your healthcare Card at the checkout, choose credit (even though it isn t a credit card). Consider paying for items or services on the day you receive your health plan covers a portion of the cost, make sure you knowwhat amount you need to pay before using the healthcare Card, bypresenting your health plan member ID card first, so the merchant canidentify your copay or coinsurance amount and ensure the service isclaimed to your healthcare, dental, or vision insurance plan. Save your receipts or digital copies. You will need them for taxpurposes. Plus, even when your healthcare Card is approved, adetailed receipt may still be requested. If you ve lost or can t produce a receipt for an expense, your optionsmay range from submitting a substitute receipt to paying back the planfor the amount of the transaction.

8 If you use your healthcare Card at an eye doctor s or dentist s office, wewill most likely ask you to submit an Explanation of Benefits (EOB) orother documentation for verification. Failure to do may result in yourhealthcare Card being suspended. If you lose your healthcare Card, please call HealthEquity immediatelyand order a new one. You will be responsible for any charges until youreport the lost healthcare your Mobile DeviceWith the EZ Receipts mobile app, you can file and manage your reimbursement claims and healthcare Card usage paperwork on the spot, with a click of your mobile device camera, from use EZ Receipts: Download Log in to your account . Choose the type of receipt from the simple menu. Enter some basic information about the claim or healthcareCard transaction. Use your mobile device camera to capture the documentation.

9 Submit the image and details to onlineYou can pay many of your eligible healthcare and dependent care expenses directly from your FSA with no need to fill out paper forms.* It s quick, easy, secure and available online at any pay a provider: Log in to your FSA at Select Submit Receipt or Claim. Request Pay My Provider from the menu and follow the instructions. Make sure to provide an invoice or appropriate documentation. Whenyou re done, HealthEquity will schedule the checks to be sent inaccordance with the payment guidelines. If you pay for eligible, recurringexpenses, follow the online instructions to set up automatic payments.* You must, however, provide documentation. For more information about the documentation requirements and payment guidelines, visit a claimYou also can file a claim online to request reimbursement for your eligible healthcare and dependent care expenses.

10 Go to , log in to your account andselect Submit Receipt or Claim. Select Pay Me Back. Fill in all the information requested on the form and submit. Scan or take a photo of your receipts, EOBs and other supportingdocumentation. Attach supporting documentation to your claim by using the upload utility. Make sure your documentation includes the five following pieces ofinformation required by the IRS:-Date of service or purchase-Detailed description-Provider or merchant name-Patient name-Patient portion or amount owedMost claims are processed within one to two business days after they are received, and payments are sent shortly you prefer to submit a paper claim by fax or mail, download a Pay Me Back claim form at and follow the instructions for submission.