SPRING 2013 - United States

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1FIRST ANNUAL REPORT BY THE supply chain MANAGEMENT FACULTY AT THE UNIVERSITY OF TENNESSEESPRING 2013GAME- changing trends IN supply CHAINSPONSORED BY12CONTRIBUTORS:TED STANK, AUTRY, BELL, DAVID GILGOR, PETERSEN, DITTMANN, MOON, TATE, BRADLEY, ANNUAL REPORT BY THE supply chain MANAGEMENT FACULTY AT THE UNIVERSITY OF TENNESSEE SPRING 2013GAME- changing trends IN supply chain SPONSORED BYTEN GAME- changing trends IN supply chain FOUR KEY AREAS OF COMPETENCYGAME CHANGERS32ATABLE OF CONTENTSIntroduction 3Customer Service to Customer Relationship Management 5Adversarial to Collaborative Relationships 10Incremental Change to a Transformational Agile Strategy 14Functional Focus to Process Integration 19Absolute Value for the Firm to Relative Value for Customers 25Forecasting to Endcasting (Demand Management) 31Training to Knowledge-Based Learning (Talent Management)

1 first annual report by the supply chain management faculty at the university of tennessee spring 2013 game-changing trends in supply chain sponsored by

  Trends, Supply, Chain, Games, Changing, Game changing trends in supply chain