SPRING 2013 - United States

1 FIRST ANNUAL REPORT BY THE supply chain MANAGEMENT FACULTY AT THE UNIVERSITY OF TENNESSEESPRING 2013 GAME- changing trends IN supply CHAINSPONSORED BY12 CONTRIBUTORS:TED STANK, AUTRY, BELL, DAVID GILGOR, PETERSEN, DITTMANN, MOON, TATE, BRADLEY, ANNUAL REPORT BY THE supply chain MANAGEMENT FACULTY AT THE UNIVERSITY OF TENNESSEE SPRING 2013 GAME- changing trends IN supply chain SPONSORED BYTEN GAME- changing trends IN supply chain FOUR KEY AREAS OF COMPETENCYGAME CHANGERS32 ATABLE OF CONTENTSI ntroduction 3 Customer Service to Customer Relationship Management 5 Adversarial to Collaborative Relationships 10 Incremental Change to a Transformational Agile Strategy 14 Functional Focus to Process Integration 19 Absolute Value for the Firm to Relative Value for Customers 25 Forecasting to Endcasting (Demand Management) 31 Training to Knowledge-Based Learning (Talent Management)

1 first annual report by the supply chain management faculty at the university of tennessee spring 2013 game-changing trends in supply chain sponsored by

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