Transcription of Conceptual Foundations of the Balanced Scorecard 3.17.10
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Copyright 2010 by Robert S. Kaplan Working papers are in draft form. This working paper is distributed for purposes of comment and discussion only. It may not be reproduced without permission of the copyright holder. Copies of working papers are available from the author. Conceptual Foundations of the Balanced Scorecard Robert S. Kaplan Working Paper 10-074 1 Conceptual Foundations of the Balanced Scorecard1 Robert S. Kaplan Harvard Business School, Harvard University 1 Paper originally prepared for C. Chapman, A. Hopwood, and M. Shields (eds.), Handbook of Management Accounting Research: Volume 3 (Elsevier, 2009). 2 Conceptual Foundations of the Balanced Scorecard Abstract David Norton and I introduced the Balanced Scorecard in a 1992 Harvard Business Review article (Kaplan & Norton, 1992).
Balanced Scorecard giving us deeper and broader insights into its power and potential. ... “To succeed financially, how should we ... 1950s GE corporate project never got ingrained into the management system and incentive structure of GE’s line business units. In fact, despite metrics 5 and 8 in the above list, several GE ...
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