Transcription of The Relationship between Service Quality, …
{{id}} {{{paragraph}}}
Example: dental hygienist
The Relationship between Service Quality, …
The Relationship between Service quality , Customer Satisfaction and Customer loyalty : An Investigation in Vietnamese Retail Banking Sector Ngo Vu Minh, Nguyen Huan Huu Abstract This study develops and empirically tests the interrelationships between Service quality , cus- tomer satisfaction, and customer loyalty in a retail banking context. Increasingly intense com- petitiveness and fundamental changes in the business environment nowadays are forcing firms to implement a customer-focused strategy which raises the importance of customer-related con- structs such as customer satisfaction, Service quality , and customer loyalty in explaining a firm's performance. In particular, they are essential for competitiveness in industries where the ex- changes are complex and customers are closely involved in the decision-making process, such as the banking industry.
10 The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector
Loading..
Tags:
Information
Domain:
Source:
Link to this page:
Please notify us if you found a problem with this document:
Related search queries
The Loyalty Elephant, And loyalty, Ways to Increase Your Employee Loyalty, A CONCEPTUAL FRAMEWORK TO BUILD BRAND, A CONCEPTUAL FRAMEWORK TO BUILD BRAND LOYALTY, The Path to Customer Satisfaction and Loyalty, Impact of Customer Loyalty Programs on, Impact of Customer Loyalty Programs on Customer Retention, Get with the program, Nielsen, Loyalty, The Role of Career Development in Improving