Adobe Acrobat 9.0 Troubleshooting

1 Adobe Acrobat TroubleshootingLast updated 11/3/2015 Legal noticesLegal noticesFor legal notices, see note to our customersAdobe provides this searchable PDF of archived technical support documents as a service to our customers who own and continue to enjoy older, unsupported versions of our software products. The information in these documents is not updated, and will become increasingly less accurate as hardware, browsers, and operating systems continue to evolve. Please be aware that these archived documents reflect historical issues and solutions for products that are no longer supported. Adobe does not warrant that the information in this document is updated 11/3/2015 ContentsVirtual keyboard keeps popping up on Acrobat .

2 1 Error "Warning "| PDF printer missing | Acrobat , Acrobat 3D | Windows ..1 URLs in static text of LiveCycle Designer PDF files do not hyperlink properly ( Acrobat 7, LiveCycle Designer 7) ..8 After updating to Acrobat you cannot launch Acrobat ..8 Adobe Updater fails to overwrite Acrobat custom plug-in when you update Acrobat to Acrobat (Windows Vista) ..9 Update release | Acrobat Standard, Professional .. 10 Update errors | Windows .. 11"An unexpected error has " or PDFM aker quits silently when creating a PDF (Microsoft Office 2007 applications) 15 Can't scroll to last row of page thumbnails | Page Navigation Panel | Acrobat 9 .. 16 Unable to edit properties of Text box or Callout comments.. 16 Unable to duplicate signature form fields in Acrobat ( on Windows and Macintosh).

3 17 Unable to access Acrobat 's Tool properties toolbar (greyed out, or "no current selection") .. 18 Type 1 fonts print incorrectly to SHARP AR-M455N PCL6 printers | Acrobat , .. 19 Troubleshoot scanning problems | Mac OS .. 20 Troubleshoot scanner issues .. 21 Troubleshoot Safari plug-in | Acrobat X, Reader X .. 23 Troubleshoot Adobe Reader installation | Windows .. 24 Troubleshoot Adobe Reader installation | Windows .. 31 Troubleshoot PDFM aker | , , Acrobat 3D | Windows .. 39 Troubleshoot installation errors or freezes for Acrobat 9 | Windows XP .. 47 Troubleshooting forms .. 51 Troubleshoot errors, freezes | Reader | Windows .. 52 Troubleshoot Acrobat PDFM aker problems | Office | Windows .. 62 Tray is not selected automatically when you print ( Acrobat 7, Acrobat 3D, Reader 7 on Windows).

4 68 Suspended installation errors for Acrobat (on Windows) .. 70 Support Policy for PDF Files created by non Adobe applications .. 70 Support policy for Microsoft Office 2007 in Acrobat 8 .. 71 Support policy | Acrobat 9 | Windows x64 .. 71 Supported file formats | Acrobat , Reader .. 72 HTTP submit button in a PDF doesn't open local files | Acrobat 9 .. 76 Some characters in textbox lost when you convert PDFs in Excel 2007 ( Acrobat 9) .. 76 Signature appearance remains after canceling signing process | Acrobat , .. 77 SharePoint configuration | Acrobat X, Reader X .. 78 Setting options | PDF conversion from Microsoft Office | Acrobat and later | Windows .. 78 Setting accessibility preferences for use with PDF Portfolios with Adobe Reader.

5 79 The selection mark that appears in a check box differs in interactive forms that are viewed in Acrobat and (or later) 80 Scan issues with the ImageCapture driver on Mac | Acrobat -Reader XI .. 81 Safari displays a large PDF icon instead of PDF content ( Acrobat 8, 9, Adobe Reader 8, 9 on Mac OS) .. 81 Runtime error | Roaming Profile workflows | Acrobat , Reader 9 .. 82ivACROBAT DCContentsLast updated 11/3/2015 Run Acrobat on Windows Vista .. 83 Review is corrupted when the comment repository is in a corrupted state ( Acrobat 9) .. 84 Resolution setting is not reflected for Acrobat UI Mode with Fujistu scanner ( Acrobat 9) .. 85 Repair of Volume License Acrobat X enables activation .. 85 Remove Flash components from Reader, Acrobat .

6 86 Remove Acrobat Professional (Windows XP and 2000) .. 86 Registry key for Windows trusted sites can be used for enterprise deployments of Reader .. 89 Red boxes appear over graphics when printed to some PostScript printers ( Acrobat 8) .. 90 Adobe Reader forums and other resources .. 91 Adobe Reader and Acrobat JavaScript Blacklist Framework Mitigation for Security Advisory - APSA09-07 .. 92 Adobe Reader Installation Fails .. 93 Quick fix | View PDFs on Web .. 94 Quick fix | Print PDF as image | Acrobat , Reader .. 96 Quick fix | Install, download | Reader .. 98 Quick fix | Install, download | Reader .. 99 Quick fix | Install, download | Reader .. 101 Publishing PDF Files to CD-ROM .. 103 Protected View Troubleshooting .

7 105 Protected Mode Troubleshooting | Adobe Reader .. 106 Properties toolbar doesn't work | Docked mode | Acrobat , Reader | 9 .. 109 Prompted to register repeatedly | Acrobat 8 | Windows .. 110 Crash during a text search | Acrobat , Reader | Mac OS .. 111 Processing order when Bates Numbering a PDF Portfolio in Acrobat 9 .. 111 Problems uninstalling Adobe Reader .. 112 Problems installing, removing | Acrobat , Reader 11 | Windows .. 117 Privileged locations from Customization Wizard 9 written to incorrect registry keys | Acrobat 9 .. 120 Print selected pages | Acrobat , Reader .. 121 Print portion of a page | Acrobat , Reader .. 122 Printing tips | Acrobat , Reader , 9, or earlier .. 123 Printing questions | Acrobat , Reader or later.

8 124 Printing problems | Acrobat update .. 127 Printing complex PDFs | Acrobat .. 131 Print horizontal or vertical pages | Acrobat , Reader .. 136 Printer setup problems | Acrobat , Reader .. 139 Printer defaults to both sides | Reader, Acrobat .. 140 Printed layout incorrect | WordPerfect | Adobe PDF Printer .. 142 Print comments | Acrobat , Reader .. 143 Print booklets | Acrobat , Reader .. 145 Print in black and white | Acrobat , Reader .. 147 Preference UI value for "Currently in Certified Mode:" does not change (Acrobat9, Adobe Reader 9) .. 148 Preference "Show each document in its own window (requires restart)" no longer available in Acrobat /Reader .. 149 PDF doesn't print | Reader | Windows .. 149 PDFs in Safari | Acrobat 8 | Mac OS X.

9 151 Adobe PDF print port changes | Acrobat X .. 152 Adobe PDF Printer does not create URL with a carat (^) ( Acrobat 7-9) .. 153 PDF Ownership when Reader X is Installed with Acrobat .. 154vACROBAT DCContentsLast updated 11/3/2015 PDF opens as gray screen in browser | Reader, Acrobat .. 156 PDFM aker unavailable | Office | Acrobat | Windows XP, 2000 .. 158 PDFM aker unavailable | Office 2007, 2010, 2013 | Acrobat 9, Acrobat X, Acrobat XI, Acrobat DC .. 161 PDFM aker unavailable |Office 2007 | Acrobat | Windows .. 165 PDFM aker is unavailable in Microsoft Word 2007 after Acrobat 9 is installed (Windows) (TechNote Video) .. 169 PDFM aker unavailable in Lotus Notes | Acrobat 8, 9 | Windows .. 169 PDFM aker unavailable in 64-bit Office 2010 | Acrobat X.

10 170 PDFM aker toolbar unavailable in Internet Explorer with Acrobat ( , , 3D and Acrobat on Windows 2003) .. 171 PDFM aker fails to convert all worksheets in an Excel workbook ( Acrobat 8 on Windows) .. 172 Adobe PDFM aker doesn't load | Microsoft Word, Excel 2010 Starter Editions .. 172 PDFM aker not available in AutoCad 2008, 64-bit version ( Acrobat 9) .. 173 PDF files printed from Acrobat do not collate as expected ( on Windows and Mac OS) .. 173 PDF files don't display for some sites | Internet Explorer .. 175 PDF files created in Microsoft Project 2007 cause silent crash in Acrobat 8 or Reader 8 .. 176 Error: "The document is " | Opening PDF .. 177 Error " Adobe PDF creation cannot " | Printing from Internet Explorer 7 (Windows Vista).