Cisco SIP IP Phone 7960 Administrator Guide

1 170 West Tasman DriveSan Jose, CA 95134-1706 Systems, HeadquartersTel:800 553-NETS (6387)408 526-4000 Fax: 408 526-4100 Cisco SIP IP Phone 7960 Administrator GuideVersion Order Number: DOC-7810497=Text Part Number: 78-10497-02 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR Cisco REPRESENTATIVE FOR A following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules.

2 These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco s installation instructions, it may cause interference with radio and television reception.

3 This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. Modifying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own can determine whether your equipment is causing interference by turning it off.

4 If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: Turn the television or radio antenna until the interference stops. Move the equipment to one side or the other of the television or radio. Move the equipment farther away from the television or radio. Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.) Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

5 The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB s public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. Cisco AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE NO EVENT SHALL Cisco OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF Cisco OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH Registrar, AccessPath, Are You Ready, ATM Director, Browse with Me, CCDA, CCDE, CCDP, CCIE, CCNA, CCNP, CCSI, CD-PAC, CiscoLink, the Cisco NetWorks logo, Cisco Powered Network logo.

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8 (0010R) Cisco SIP IP Phone 7960 Administrator GuideCopyright 2000, Cisco Systems, rights SIP IP Phone 7960 Administrator Guide78-10497-02 CONTENTSA bout This Guide ixOverviewixWho Should Use This GuideixObjectivesxOrganizationxRelated DocumentationxiDocument ConventionsxiObtaining DocumentationxvWorld Wide WebxvDocumentation CD-ROMxvOrdering DocumentationxvObtaining Technical AssistancexvCisco Connection OnlinexviTechnical Assistance CenterxviDocumentation FeedbackxviiCHAPTER 1 Product Overview1-1 What is Session Initiation Protocol?1-1 Components of SIP1-3 SIP Clients1-4 SIP Servers1-5 ContentsivCisco SIP IP Phone 7960 Administrator Guide78-10497-02 What is the Cisco SIP IP Phone 7960?1-5 Supported Features1-7 Supported Protocols1-10 Prerequisites1-12 Cisco SIP IP Phone Connections1-13 Connecting to the Network1-13 Connecting to Power1-14 Using a Headset1-15 The Cisco SIP IP Phone with a Catalyst Switch1-16 CHAPTER 2 Getting Started with Your Cisco SIP IP Phone2-1 Initialization Process Overview2-1 Installing the Cisco SIP IP Phone2-3 Installation Task Summary2-3 Downloading Files to Your TFTP Server2-4 Configuring SIP Parameters2-5 Configuring SIP Parameters via a TFTP Server2-6 Manually Configuring the SIP Parameters2-11 Configuring Network Parameters2-13 Configuring Network Parameters via a DHCP Server2-14 Manually Configuring the Network Parameters2-14 Connecting the Phone2-16 Adjusting the Placement of the Cisco SIP Phone2-18

9 Verifying Startup2-20vCisco SIP IP Phone 7960 Administrator Guide78-10497-02 ContentsUsing the Cisco SIP IP Phone Menu Interface2-21 Reading the Cisco SIP IP Phone Icons2-22 Customizing the Cisco SIP IP Phone Ring Types2-24 Creating Dial Plans2-24 CHAPTER 3 Managing Cisco SIP IP Phones3-1 Entering Configuration Mode3-1 Unlocking Configuration Mode3-2 Locking Configuration Mode3-2 Modifying the Phone s Network Settings3-2 Modifying the Phone s SIP Settings3-5 Modifying SIP Parameters via a TFTP Server3-8 Modifying the Default SIP Configuration File3-8 Modifying the Phone -Specific SIP Configuration File3-15 Modifying the SIP Parameters Manually3-18 Setting the Date, Time, and Daylight Savings Time3-22 Erasing the Locally-Defined Settings3-28 Erasing the Locally-Defined Network Settings3-28 Erasing the Locally-Defined SIP Settings3-29 Accessing Status Information3-30 Viewing Status Messages3-31 Viewing Network Statistics3-31 Viewing the Firmware Version3-33 Upgrading the Cisco SIP IP Phone Firmware3-33 Performing an Image Upgrade and Remote Reboot3-35 ContentsviCisco SIP IP Phone 7960 Administrator Guide78-10497-02 APPENDIX ASIP Compliance with RFC-2543 InformationA-1 SIP FunctionsA-2 SIP MethodsA-2 SIP ResponsesA-31xx Response Information ResponsesA-42xx Response Successful ResponsesA-43xx Response Redirection ResponsesA-54xx Response Request Failure ResponsesA-55xx Response Server Failure ResponsesA-106xx Response Global

10 ResponsesA-10 SIP Header FieldsA-10 SIP Session Description Protocol (SDP) UsageA-12 APPENDIX BSIP Call FlowsB-1 Call Flow Scenarios for Successful CallsB-2 Gateway-to Cisco SIP IP Phone Successful Call Setup and DisconnectB-3 Gateway-to- Cisco SIP IP Phone Successful Call Setup and Call HoldB-7 Gateway to- Cisco SIP IP Phone Successful Call Setup and Call TransferB-11 Cisco SIP IP Phone -to- Cisco SIP IP Phone Simple Call HoldB-16 Cisco SIP IP Phone -to- Cisco SIP IP Phone Call Hold with ConsultationB-20 Cisco SIP IP Phone -to- Cisco SIP IP Phone Call WaitingB-25 Cisco SIP IP Phone -to- Cisco SIP IP Phone Call Transfer without ConsultationB-31 Cisco SIP IP Phone -to- Cisco SIP IP Phone Call Transfer with ConsultationB-35 Cisco SIP IP Phone -to- Cisco SIP IP Phone Network Call Forwarding (Unconditional)