CitiDirect BE Mobile - Citibank

1 Treasury and Trade Solutions1 CitiDirect BE MobileFrequently Asked Background to CitiDirect BE Mobile (General Information) What types of phones will CitiDirect BE Mobile be compatible with? CitiDirect BE Mobile is a Mobile Internet application which can be used through most feature and Smartphone browsers. This includes many BlackBerry, Apple iOS, Android, Windows and Symbian phone models, as well as many other devices that meet the minimum technical requirements. To use the application the phone s browser must, at a minimum, support XHTML-MP , JavaScript , CSS-MP and allow cookies to set.

2 How do I login to CitiDirect BE log into CitiDirect BE Mobile , use the same credentials as you would on CitiDirect BE. As with CitiDirect BE, you can securely log in via any of the following methods, depending on your entitlements: SafeWord card, MobilePASS (downloadable app), SMS One Time Code and/or Voice One Time note: MobilePASS and SMS/Voice One Time Code are available only in select countries. Please contact your Citi Service Representative for more How secure is CitiDirect BE Mobile ? CitiDirect BE Mobile will extend the current security enablement with your existing Safeword Card challenge/response system.

3 By doing so, Citi will authenticate and authorize the user based on the very secure entitlement engine that CitiDirect currently employs. You will receive the benefit of this security feature by making sure that the person who is making the authorization has a full responsibility of his/her actions while using a Mobile What languages is CitiDirect BE Mobile in? CitiDirect BE Mobile is now available in Bahasa Indonesia, Bulgarian, Chinese (simplified and traditional), Czech, English, French, Hebrew, Hungarian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Turkish and Vietnamese.

4 CitiDirect BE Mobile will default to the language setting on your Mobile device. If the language you are using is not supported at this time, the application will display in English. At this time, some dynamic fields cannot be translated ( , Creation Method and Status). Is CitiDirect BE Mobile available on Tablets such as iPad? Users may access via such a device, although the presentation may not be as Does CitiDirect BE Mobile save data to your Mobile device?No. As a browser-based application, it accesses the information through CitiDirect BE s website, just as you would on a desktop.

5 No information will be stored on your and Trade Do I have to memorize the CitiDirect BE Mobile web address?No, you can save a shortcut to CitiDirect BE Mobile on the home screen of your Mobile device for easy future access. After entering on your web browser, navigate to the menu bar and select Add to Home Screen. You can then access the website like you would a downloaded app, right from your Mobile homescreen!Please note: Instructions to save websites to homescreen may vary depending on the Mobile device User Setup What is the procedure to set up new users?

6 Please see the User Guide available on CitiDirect Online (CDOL). There is also a Quick Start flash demo on Citi s Client Service Academy to provide users setup and functional Are all new users enabled for CitiDirect BE Mobile ? If not, how will this be done? CitiDirect Client Definitions are entitled with the Solution s Package and configured. However, users must be set up by the CitiDirect Client Definition s Security Managers or by Citi in some countries where Citi acts as Security Administrator for its clients.

7 (Update intake form and process as per existing CitiDirect Process.) Is Client Linkage supported on CitiDirect BE Mobile ?Yes, Client Linkage is supported via Mobile functionality. Is CitiDirect BE Mobile available for all CitiDirect users?Citi is rolling out CitiDirect BE Mobile on a branch-by-branch basis and is currently live in over 90 countries. If you are not sure that you can use CitiDirect BE Mobile , please contact your Citi Client Services and Trade Functional QuestionsPayment Authorization and What information is displayed on the Main Menu screen?

8 The Main Menu displays the functionalities of CitiDirect BE Mobile . These are organized into Payments, Trade, Users and Inquiries. Within the Payments tab, you can Authorize Single/Multi Payments, Batch Payments, File Payments, Imported Files and Manual Funds Transfers. You may also Release Single/Multi Payments and Batch Payments. In select countries, initiate pre-formatted Payments is offered. You can also Fund Single/Multi WorldLink FX Trade, you can Authorize Import LCs, Guarantees/Standby LCs, Open Account Notifications, Export Collections and Import Users, you can Authorize, Send to Repair, or Reject changes made to user Inquiries, you can run Balance, Payment Status and WorldLink Funding Details Inquiries, as well as view your Intraday Cash Position for aggregated account Note.

9 You can only view functionalities to which you have been What payment(s) will appear within the CitiDirect BE Mobile browser application for me to authorize and release? All payments within CitiDirect Online Banking that are pending your authorization and release will be displayed here. How many payments will appear per page?The payments list is dynamically generated depending on your screen size, but a minimum of six payments will be displayed. Treasury and Trade How does the filtering functionality work?

10 The Refine Worklist or filter options for Payment Authorization/Release will appear at the bottom of the Worklist, below the multiselect Authorize/Send to Repair buttons. Click on the Refine Worklist text on the top right-hand corner of the Worklist screen to quickly access this section, or simply scroll of the five Refine Worklist options will initially appear as collapsed panels. To expand the filters, simply click anywhere along the Currency: Click on this panel to display all the payment currencies associated with your Worklist.