CNAM System Administration Manual - The Prometheus …

1 EzCallerID System Administration ManualezCallerIDSystem Administration ManualSoftware Version Date: November 15, 1999 Manual Number 1091-B DRAFTC opyright NoticeDSET ezCallerID software and documentation 1999 DSET CorporationAll Rights ReservedThe ezCallerID software product is copyrighted and all rights reserved by DSET Corporation. The ezCallerIDsoftware is licensed to the original Licensee only for use according to the terms and conditions set forth in the Contractor applicable document contain the licensing provisions. Copying, selling, or using the product contrary to thoselicensing terms and conditions is a violation of the law. All parts of ezCallerID System Administration Manualdocumentation are copyrighted and all rights reserved.

2 This documentation may not be copied, photocopied, orreproduced in whole or in part without DSET s prior written consent except as otherwise provided in writing. Anyauthorized copy of reproduction in whole or in part, must contain the Notice statement you have any questions regarding the appropriate use of this software product and documentation, please call DSETa Technical Assistance Center (TAC) InformationNetscape and Communicator are registered trademarks of Netscape Communications is a registered trademark of IONA Technologies Business Solution and TBS are both trademarks of MetaSolv Software, , Oracle8 , and SQL*Plus are trademarks of Oracle , Windows , Windows NT , and Explorer are trademarks of Microsoft is a registered trademark in the United States, licensed exclusively through X/Open Company Limited.

3 Acrobat is a trademark of and Solaris are registered trademarks of Sun Microsystems, Inc. Java and all Java-based name, including HotJava and Java Developers Kit (JDK ), are trademarks of Sun Microsystems, other products or services mentioned in this Manual are covered by the trademarks, service marks, or productnames as designated by the companies who market those UpdatesIt is the policy of DSET to improve products as new technology, software, hardware, and firmware become available. DSET, therefore, reserves the right to change specification without prior notice. All features, functions, and operation describe herein may not be available Technical Support, call the Technical Assistance Center (TAC) 877-ASK-DSET.

4 EzCallerIDSoftware Version Administration ManualIssue Date: November 15, 1999 Manual Number 1091-B DRAFTezCallerID System Administration ManualNovember 15, 19991091-B DRAFTvContentsPreface .. xviiAbout This Manual .. to Find Information in the the Manual in Online xviiiConventions .. xviiiWhat s New in this Release ..xixManual Sections That Technical Support ..xxContacting Customer Service ..xxOnline Help ..xxIntroducing 1-1 Understanding the ezCallerID .. 1-1 Background Information .. 1-1 The Market .. 1-2 DSET's Current LIDB Service Gateways .. 1-3 Overview .. 1-3 Order Status .. 1-4 Due Dates .. 1-5 The ezCallerID Components .. 1-7 Generating a 1-7 The ezCallerID GUI ..1-8 Processing a Request.

5 1-8 Converting to A Common 1-10 The Service Center ..1-13 Installing ezCallerID .. 2-1 Pre-Installation Tasks .. 2-2 References .. 2-3 ContentsezCallerID System Administration Manualvi1091-B DRAFTN ovember 15, 1999 Install Third-party Software .. 2-4 Oracle Software Requirements .. 2-4 Oracle Server Software ..2-6 Integrated OSS Configuration .. 2-6 Create Oracle Databases .. 2-7 Overview - Creating Oracle DSET ezCallerID Databases .. 2-8A - Define Environment Variables .. 2-9B - Create Directories for Database Mount Points .. 2-10C - Create Admin Directories for Oracle Databases .. 2-10D - Build Initialization and Configuration 2-11E - Create Links for Initialization and Configuration Files.

6 2-12F - Create Scripts to Allocate Database Space .. 2-12G - Run CNAM and CNSECDB Table Creation Scripts .. 2-13H- Mount the Databases .. 2-14I - Create a DSET Product DBA User 2-14J - Set-up Oracle Network Communications .. 2-15 Configuration and Naming Conventions .. 2-18 Ongoing Tasks for Oracle Database 2-19 Role of DSET Installation Team .. 2-19 Last-minute Oracle/CORBA Preparations .. 2-20 Prepare Basic DSET 2-22 Steps to Define Basic DSET Environment .. 2-22 Determine Information Needed for ezCallerID Installation .. 2-23 Define the ezCallerID System Administrator User ID .. 2-23 Create the ezCallerID Installation Directory .. 2-24 DSET Application File Directories .. 2-24 Copy ezCallerID from Distribution 2-27 Run the installDSET Script.

7 2-28 What the installDSET Script Does .. 2-30 Install the ezCallerID Application .. 2-32 Port Numbers .. 2-32 Reponses for ezCallerID Installation Script .. 2-33 Run the ezCallerID Installation 2-34 Finishing the ezCallerID Installation Script .. 2-44ezCallerID System Administration ManualContentsNovember 15, 19991091-B DRAFTviiPost-installation Tasks .. 2-46A- Source the Profile File .. 2-47B- Provide Variables to ezCallerID System Administrator .. 2-47ezCallerID Environment Variables .. 2-48C - Validate ezCallerID Environment 2-48D - Validate DB and CORBA Environment Variables .. 2-49E - Verify Library Paths for Processes .. 2-50F - Verify CORBA Software [CORBA/OSS only] .. 2-52G - Verify Oracle Databases are Started.

8 2-52H - Starting the ezCallerID 2-53I - Test all ezCallerID Processes .. 2-53J - Start ezCallerID Web Browser [Standalone GUI] .. 2-54K - Set-up a Service Center and DownStream Interface .. 2-55L - Create CNAM Orders (documents) .. 2-56M - Verify Orders Sent through Gateway .. 2-56N - Backup Installation Directories .. 2-57O - Setup DSET Customer Service Dial-in 2-58 What to Do 2-58 Uninstalling the ezCallerID Application .. 2-58 Defining Users and Privilege Levels .. 3-1 Getting Started .. 3-1 Login to ezCallerID .. 3-1 Choosing Acceptable Passwords .. 3-5 Modifying Passwords ..3-6 Exiting the ezCallerID .. 3-7 Organization of Menu 3-8 The Service 3-9 Viewing the Data Transfer Schedule.

9 3-11 DownStream Frequency 3-12 Default System Administrator User ID and Passwords .. 3-15 Navigation .. 3-15 ContentsezCallerID System Administration Manualviii1091-B DRAFTN ovember 15, 1999 Privilege 3-17 Operation Codes .. 3-17 Privilege Level 3-18 Creating Privilege Levels .. 3-19 What to Do Next .. 3-20 Deleting Privilege Levels .. 3-23 Creating a User ID and Assigning a Privilege 3-24 Changing Passwords .. 3-24 Modifying the Privilege Level Assigned to a User ID .. 3-25 Viewing All User IDs and their Privilege Levels .. 3-26 Deleting a User ID .. 3-27 Communicating with Service Centers .. 4-1 Creating a New Service Center .. 4-1 Viewing All Service 4-3 Deleting a Service Center.

10 4-4 DownStream Interface (DSI) .. 4-5 Scheduling Sending and Receiving 4-5 Creating the DownStream Interface .. 4-5 Modifying the DownStream Interface .. 4-11 Viewing the Data Transfer Schedule .. 4-14 DownStream Frequency Details .. 4-15 Maintenance and Troubleshooting .. 5-1 Preventative Monitoring .. 5-1 Checking Disk Space ..5-1 Application Process 5-3 Viewing ezCallerID Logs (Application Operation) .. 5-5 Tracking a Request ..5-12 Troubleshooting Problems .. 5-13 Problem Determination 5-13 Actions to Resolve Problems .. 5-15 Restarting the ezCallerID 5-15 Manually Ending ezCallerID Processes .. 5-16 Checking namemgr .. 5-17 Verifying Database 5-17 Starting the ezCallerID Gateway.