KPMG Consulting, Inc: AT&T Latin America Systems Integration

1 KPMG Consulting, Inc:AT&T Latin America Systems IntegrationCOMMUNICATIONS + CONTENTA gendaIntroductions 9:30 AM Executive Overview 9:45 AMBreakCTF/R2i11:00 AMPMO 11:30 AMManaged Services 12:00 PMBilling 12:30 AMLunchMediation 1:30 PMSales & Marketing 1:50 PMAnd Customer Care Trouble Ticketing2:10 PM Service Provisioning And2:30 PMService DesignFault Management2:50 PM BreakIntegration 3:20 PM Summary & Discussion 3:40 PM Page 1C O M M U N I C A T I O N S + C O N T E N TIntroductionsCOMMUNICATIONS + CONTENTKPMG Consulting TeamPage 3C O M M U N I C A T I O N S + C O N T E N TExecutive OverviewCOMMUNICATIONS + CONTENTOur PhilosophyCombine our technology know how, industry experience, best of breed alliance partners, and commitment to client success to rapidly and predictably deploy solutions that meet our clients business 5 COMMUNICATIONS + CONTENTW orking Together to Address Client NeedsIndustry TeamsSolution TeamsBest of Breed AlliancesReal World experience in the industries we serveExpertise in enabling business process through technologyCollaboration with technology partners to apply new and emerging technology to deliver business valuePage 6 COMMUNICATIONS + CONTENTKPMG Consulting s Priority Markets Consumer Markets Industrial.

2 Automotive and Transpor-tation Chemicals& EnergyPublic ServicesConsumer &Industrial Markets Communications, Content & High TechKPMG Consulting Federal State & Local Education Health Care Electronics Software Communi-cations Content/ Media Banking and Investments Real Estate InsuranceFinancial ServicesPage 7 COMMUNICATIONS + CONTENTKPMG Consulting Is A Global CompanyIN OUR ASIAIRELANDMEXICOCARIBBEANISRAELPage 8 COMMUNICATIONS + CONTENTKPMG Consulting s Global and US Workforce*Includes Barents Group**Includes Canada, Hong Kong, Ireland, Israel, Japan, South Korea, Latin America , New Zealand, Taiwan, US and Barents GroupNumber of Employees1750015000125001000075005000250 00199719981999200011,964**795267725579 Number of Global Employees8118*Page 9 COMMUNICATIONS + CONTENTKPMG Consulting clients include some of the world s premier telecommunications providers.

3 Northern Telecom BCE Cantel Bell Mobility DB Telekom France T l com British Telecom Telecom Italia Alcatel Alsthom Siemens Esprit Telecom Telef nica LM Ericsson C&W Bosch Nokia Alcatel SEL Alcatel Cable Phillips Swiss Telecom KPN Telia OPT Belgacom TeleDanmark Telenor Turkish PTT AT&T BellSouth Bell Atlantic/GTE Hughes Network Services (DirecPC) Lucent Motorola Nextel Sprint Ameritech SBC Communications Qwest Pacific Telesis IBM TCI Vodafone Airtouch MCI WorldCom Telmex Time Warner Centurytel Caprock Communications Charter Voicestream Williams GTE Broadwing Americel BellSouth Communicaciones Miditel Telcel Celular (Venezuela) Telebras TeleCentro Sul (TCS) Telet Cellular Telef nica de Argentina TIM Celular Curacao UTS Bezeq SamsungElectronics Korea Telecom Hanaro Telecom NTT NEC Telstra NTT DoCoMo Fujitsu Matsushita Shensegi Telecom Telekom SAGlobal Consortia: Global One Unisource World PartnersPage 10 COMMUNICATIONS + CONTENTKPMG Consulting s Latin American OfficesBogot Calle 90, Num.

4 21-74. Santaf de Bogot , , Colombia 57 (1) 616 61 00 Buenos AiresAv. Leandro N. Alem 1050, Piso 5 1001 Buenos Aires, Argentina 54 (11) 4316-5700 CaracasTorre KPMG, Piso 9 Av. Francisco de Miranda Chacao, Caracas, 1060 Venezuela 58 (212) 277 7811 Dutch CaribbeanKaya Flamboyan 7 Willemstad, Cura aoNetherlands Antilles (599-9) 732 53 00 LimaAv. Rep blica de Chile 3887th Floor Lima 11, Peru 51 (1) 433 61 30 ManaguaCentro BANIC, local externo Km. 5 Carretera a Masaya Managua, Nicaragua (505) 278-5255 Mexico CityBosque de Ciruelos, #194, piso 3 Col. Bosques de las Lomas 11700 Mexico City, Mexico (52-5) 246 8300 MonterreyBlvd. Diaz Ordaz 140 Pte. Oficinas en el Parque Torre II, piso 15 Monterrey, NL 64650, Mexico (52-8) 122-1821 Panam Calle 50 y Aquilino de la Guardia Edificio ALICO, First Floor Panama City, , Panam (507) 265 07 01 Rio de JanieroAv. Almirante Barroso, 52 17th Floor 20031-000 Rio de Janeiro - RJ, Brazil 55 (21) 272 27 00 San Jos Forum Office Park, Building APr spero Fern ndez Free Way 11 KM, Santa Ana San Jos , Costa Rica (506) 204 32 32S o PauloAv.

5 Nove de Julho, 5109 01407-905 S o Paulo, SPBrazil 55 (11) 30 67 15 00 Page 11 COMMUNICATIONS + CONTENTKPMG Consulting Latin American Clients (Representative Sample)Financial ServicesABN Amro Bank AGF/AllianzBanco Ita Banco Nacional de MexicoBanco RealBankBostonBradesco SegurosCaixa Econ mica FederalCitibankDeutsche BankGE CapitalLloydsMerrill LynchPatagonConsumer Industrial MarketsConsumer MarketKimberly-ClarkCerveceria Cuauhtemoc Moctezuma Grupo FemsaGenexisNovartisUnileverIndustrial, Automotive & TransportationCSNC emexSiemensGrupo AlfaBMWFedExChemicals & EnergyCelaneseEcopetrolPetrobrasPDVSAE lectroperuPublic SectorArgentinaArgentine Federal Government - Central AdministrationSocial Security National Administration(ANSES)BrazilTreasury Department of Salvador, BahiaTreasury Department of Minas Gerais StateTreasury Department of Maranhao StateCity of Angra dos ReisCity of Juiz de ForaESAF - Ministry of TreasuryIPLAN - Rio de JaneiroIPRAJ - Institute of Judicial Administration Pedro RibeiroMinstry of Social SecurityState of Santa CatarinaDutch CarribeanFederal Tax DepartmentFederal Government of ArubaPost Agency ArubaPost Agency Netherland AntillesCC&HTCommunicationTelmexAlestraA vantelPegasoTelefonica del PeruAxtelTelecom ColombiaTelcelTelemarCable & WirelessEntelEficentrumContentSKYBMG Ariola Argentina CANTVC arganetHigh TechCompaqMicrosoftSofrecom Sistemas Argentina 12 COMMUNICATIONS + CONTENTC ommunications AlliancesPart of our Proposed SolutionPage 13 COMMUNICATIONS + CONTENTAT&T Latin America Business Opportunity Time to Market South America is a Large and Lucrative marketplace Latin America 's

6 Total telecom market represents a $38B opportunity, with a 20% compound annual growth rate. Approximately $27B of that opportunity is located within five countries Argentina, Brazil, Chile, Colombia and Peru Business users accounting for approximately 60% of this market. Represents 65% of the telecom opportunity is focused on the 14 largest cities. Late to finalize OSS Selection and Implementation South America is a Highly Competitive marketplace Telefonica de Peru Bonari Brazil Tel GVTPage 14 COMMUNICATIONS + CONTENTAT&T Latin America Business Challenges Comprised of 4 Companies in 5 Countries AT&T Latin America FirstCom Chile, Colombia and Peru Netstream Brazil Keytech LD a licensed carrier in Argentina Multiple legacy Systems Onyx Saville Internally developed oracle financials Multi-Language support Portuguese Spanish English Post merger reconciliation issues Circuits Company backbone Customer circuits Call centers Service Level Management Lost revenues Under billings Long problem resolution cycles Capacity/Bandwidth ManagementPage 15 COMMUNICATIONS + CONTENTB illingWorkflow MgmtNetwork MgmtInventory MgmtOrder MgmtMaintenance & RepairTrouble TicketingAuditingFinanceOrder EntryAT&T Latin America Business Challenges OSS BSS Architecture Silos Unplanned architectures that have been developed under economic constraints, limit the growth of the enterprise.

7 Each component has its own data and process models. Data can be lost, duplicated, and corrupted. Customer information may be scattered across multiple applications. OSS is not scalable or flexible. Point-to-point interfaces are expensive and difficult to manage. OSS does not support flow-through provisioning. Systems often dictatebusiness MgmtPage 16 COMMUNICATIONS + CONTENTOur Approach Streamline Business via Core Processes and Technology (Phase 1) Best practice business processes (Automate4d / Manual) Quote-to-Provision-to-Cash Trouble Monitor/Resolve-to-Credit Customer Experience Automate via Best on Class Systems Siebel metasolv Micromuse Amdocs Billdats Lat45 Enhance Business Capabilities via additional Integration and automation Business process automation via EAI tools (Vitria) Enhance Best in Class Systems Establish Core Production operation KPMG Best Practices Managed ServicesOverall ObjectiveDrive RevenueReduce CostEstablish TableStakes Think of the Future, yet be Thrifty Page 17 COMMUNICATIONS + CONTENTAT&T Latin America Solution ArchitectureCommunicator (Channels / Message Bus )

8 AutomatorProcess ModelsCTF CoreAutomatorData StoreAnalyzerConnectors LayerAPIAPIAPIAPIAPICOTS applicationsTask ManagerAMDOCSNETCOOLBILLDATSMETASOLVSIEB ELCore Business Processes Quote To Cash Order Entry Product Catalog Provisioning Billing Trouble Monitor/Resolution ToCredit Problem Management Trouble Ticketing Customer Care/Inquiry EBPP Trouble InquiryPage 18 COMMUNICATIONS + CONTENTAT&T Latin America Phase One Priorities Program management of Amdocs implementation and conversion from the existing billing system to supportBrazil. Mediation and collection implementations in Brazil and Argentina. LAT45 (Network Design and Inventory Management) for all AT&T Latin Americacountries. Package Implementation of Micromuse Netcool (Fault Management) for all AT&T Latin America countries. Siebel (Centralized Sales and Marketing) for all AT&T Latin America countries. metasolv for all AT&T Latin America countries.

9 Training of AT&T Latin America Trainers. Establishment of a Program Management Office. Design, architecture, process mapping for the end-state Integration solution. Proof-of-concept that will lay the foundation for the end-state solutions architecture. Detailed planning for Phase Two 1 (June November 20xx)Phase 2 (December August 20xx)Page 19 COMMUNICATIONS + CONTENTAT&T Latin America Phase Two Priorities Program management of Amdocs implementation and conversion from the existing billing system to support Colombia, Peru and Chile. Mediation and collection implementation in Colombia, Peru and Chile. Implementation of Trouble Ticketing for all AT&T Latin America countries. Integration of package software via Vitria Businessware..continuedPhase 1 (June November 20xx)Phase 2 (December August 20xx)Page 20 COMMUNICATIONS + CONTENTA dditional Phase Two Scope Items (page 2) Program Management of the Integration between LAT45 and metasolv .

10 Enhancements of Micromuse Netcool for all AT&T Latin America countries. Implementation of Micromuse Netcool in the Central Command Center. Enhancement of Siebel to support Customer Care for all AT&T Latin America countries. Implementation of Trouble Ticketing for the Central Command Center. Integration of package software via Vitria Businessware. This includes: Implementation of pre-packaged Siebel, metasolv , Amdocs and Netcool Connectors. Development of AT&T Latin America custom connectors. Automation of AT&T Latin America s Business processes based on process maps developed in Phase One. Automation of AT&T Latin America s People In Process tasks. Training of AT&T Latin America 21 COMMUNICATIONS + CONTENTOur Approach Integrated MethodologiesStrategyBusiness ProcessArchitecture and TechnologyAll our complex project take into account the complex interaction between people, process, technology, and infrastructure Our ePMOmethodology insures the overall consistency of our overall approach by using an analytical framework that recognizes these four dimensions We consider issues related to Technology, People, Process and Infrastructure throughout the life cycle of all our projects to focus attention on the whole set of issues at stake, and to extend the analytical process beyond the technical concerns at hand.