PROFESSIONAL SUMMARY: CORE COMPETENCIES

1 1 LO UI SE OSB O R NE Winter Springs, FL 32708 Phone: 407-230-0533 Email: PROFESSIONAL SUMMARY: Solution-oriented PROFESSIONAL with a dedicated career building best-in-class applications development and quality assurance organizations to meet evolving business, market, and customer needs. Skilled in partnering with global stakeholders, management and teams to guide the appropriate and on-time design, development, testing, enhancement and support of key systems, applications and products of technology projects in telecommunications, broadband and digital payments. A change agent with can-do attitude skilled in building, integrating, optimizing and expanding teams, systems, services and processes to reduce costs, enhance efficiency, maximize quality, and increase customer satisfaction. CORE COMPETENCIES : Strategic & Operational Planning Software Development Life Cycle (SDLC) using Waterfall and Agile methodologies QA Strategy, Definition & Execution Writing & using Test plans, Use cases, Test cases and Test scripts using ALM & QC Manual web & background application testing Project / Program Planning & Management New Product & Service Business Analysis through Launch Global Team Development & Leadership Blended Onshore/Offshore Delivery Model Processes, Procedures & Standards Design Customer, Partner & Business Relations PROFESSIONAL EXPERIENCE.

2 Lockheed Martin Orlando, FL (February 2015 April 2015) Contractor on-site SENIOR TEST ENGINEER Supported the Joint Strike Fighter (JSF) Autonomic Logistics Information Systems (ALIS) F-35 System Integration, Verification and Deployment (SIVD) Life Limited Parts Management (LLPM) agile project. As a hands-on tester, ensured use cases complied with template format and verified all capabilities and requirements were met. Updated and executed Use Cases for the new release. Executed Test Plans from the previous release. Addressed open issues, concerns and defects. Attended daily scrum team meetings and provided daily detailed status report. Technologies/Applications: Web Gui, Client/Server, Oracle SQL, Jira. Frontier Communications Allen, TX (March, 2014 August, 2014) Contractor on-site - SYSTEM TEST LEAD of 8 testers As the Connecticut AT&T Conversion Wholesale System Test (WST) Lead agile project, managed the ASR and LSR manual test teams.

3 Finalized the necessary resources, provided day-to-day management of testers, addressed open issues, concerns and defects, and met the project deadlines. As WST Test Project Manager, provided weekly detailed status reports, daily metrics compared against the project plan and updated project plans published to the Test Manager and Release Management Teams. Technologies/Applications: Metasolv (M6) ASR, Synchonoss (VFO), DPI LSR, Web Gui, Client/Server, Mainframe, Oracle SQL, ALM, XML. PriceWaterhouseCoopers (PwC), Tampa, FL (Oct, 2013 February, 2014) Contractor on-site - QA TEST LEAD of 6 testers As the IGCS Tax QA Test Lead on 4 agile projects, contributed requests for modifications of business requirements as testable requirements. Defined an effective staffing plan by generating acceptable estimates, identifying the necessary resources and meeting the project deadlines based on development deliveries.

4 2 As needed, hands on manual test execution of manual test scripts created in Test Manager, tracked each step through execution and identified defects in Visual Studio. Defects were created, managed and reported. Technologies/Applications: Enhanced financial tax applications for international market SharePoint, Microsoft Test Manager, Visual Studio, Oracle SQL, XML. American Express/Serve St. Petersburg, FL (November, 2011 April, 2013) Employee - QUALITY ASSURANCE MANAGER of 12 testers Managed the Test Script Development, Test Execution, QA Process/Procedure and Test Automation teams. As the primary contact from QA for each Business Vertical, reviewed submitted projects per release, generated high-level estimates plus projected timeline of all QA tasks. Managed an existing small Test Automation Team.

5 After a review of their current processes, the infrastructure code was redesigned to better address reusability across similar transactions. The current manual test scripts were separated out by main business functionality. Prioritization was used to identify the quickest impact to locate defects in the parts of the application that were used the most or were error prone. This work was done using Visual Studio. These tests were run daily in the production environment to make sure all interface connectivity was working correctly. These tests were also run after System Test received a new build. Lead day-to-day management of QA Project manual testers, with a maximum of 20 resources for a large project. Addressed open issues, concerns and defects. Provided weekly detailed status reports compared current status against the project plan and updated project plans accordingly.

6 Generated daily metrics published to the Test Directors, Release Management, Project Management Office, Development Teams and Business Verticals. As QA Project Manager created and tracked a detailed project plan for the QA phase of the many Serve enhancement projects. Tracked each task and met the project and release timeline. Reviewed all the QA artifacts with the business and development teams while validated requirements traceability to the test plan and each test suite. As needed, hands on test execution of manual test scripts created in Microsoft Excel or Word, later translated to Quality Center. This included mobile testing. Tracked each step through execution and identified defects. Defects were created, managed and reported using Jira and then TFS. Technologies/Applications: SERVE web and mobile applications, client/server, Oracle, Quality Center, Visual Studio, Jira, TFS, Toad, XML Frontier Communications - Rochester, NY (February, 2011 October, 2011) Contractor on-site - SYSTEM TEST LEAD of 6 testers As the Conversion Gap Wholesale System Test (WST) Lead, managed the ASR and LSR test teams.

7 Finalized an effective staffing plan, generated acceptable estimates, identified the necessary resources, and provided day-to-day management of testers. Addressed open issues, concerns and defects and met the project deadlines. As WST Project Manager, provided weekly detailed status reports, daily metrics compared against the project plan and updated project plans published to the Test Manager and Release Management Team. Technologies/Applications: Metasolv (M6) ASR, Synchonoss (VFO), DPI LSR, Web Gui, Client/Server, Mainframe, Oracle SQL CenturyLink Group Monroe LA (January, 2009 January, 2011) Contractor on-site QA PROCESS IMPROVEMENT CONSULTANT As a Project Manager, finalized the structure and vision for the two-month old Test Automation team. Defined a clear and concise business plan, identified necessary resource allocations.

8 Measured and reported on weekly and quarterly status with metrics to the QA Director. Assisted with the prioritization of the application classes and functionality to be developed first. These tests were also run after System Test received a new build. The TA construction and execution was managed through another team and manager. As a hands-on manual System Tester, evaluated requirements, created detailed test cases, executed those test cases and tracked defects using HP Quality Center. This testing covered 4 product releases and 350 test cases. Technologies/Applications: Amdocs Ensemble, Martens, Avantx, CRM, BE Web, SMT, client/server, mainframe, oracle SQL, XML Convergys Corporation Lake Mary, FL (January, 2007 to December, 2008) Employee - QUALITY ASSURANCE TESTING DIRECTOR 3 Provided financial and procedural accountability for expanding Global Quality Assurance team across three continents; introduced and evangelized testing services to sales, internal divisions, and clients, and guided the full testing life cycle of core products and custom solutions .

9 Global responsibility for entire $6 million budget within the Global solutions Center comprised of 240 resources through 3 Directors. Directly accountable for 70 team members with 5 managers in the United States, Brazil, UK and India. Successfully expanded the Testing Center of Excellence by providing an integrated testing organization across company divisions, utilized blended onshore/offshore delivery model. Enhanced quality assurance test processes, procedures and best practices (End-to-End, CMMI), enhanced the on-time and within budget delivery of high-quality products while reduced the number of trouble reports during production. Drove the establishment of clear testing roadmaps with each customer, enhanced overall value of QA organization while facilitated the capture of new integration, interfacing, user acceptance, implementation, and product validation testing programs.

10 The majority of the 38 customers tested were for wireless applications. The others were for cable. Managed a performance test team on AS400 for ICOMS to identify any problem areas and create defects, then retest to the requirements, fixed defects and generated a detail report for the customers. Majority of testing was manual test cases plus a small automation test team that was in its infancy. The automation tests included a home-grown infrastructure and application test cases. No product tool was used. Prioritized the application functionality to be developed first. These tests were run after System Test received a new build. The Automation Manager and I put together a spreadsheet formula to generate the number of times these tests needed to be executed in order to get a Return on the Investment (ROI). These test cases were going to be executable as Regression tests as their highest priority.