Feb 2012– v8.0 Mobile Device Management Administrator …

1 Feb 2012 Mobile Device Management Administrator guide Apple iOS. Contents Purpose .. 4. Telstra Mobile Device Management Overview .. 4. Mobile Device Management in iOS .. 4. Getting Help .. 4. Pre-requisites .. 5. Customer Admin 5. Web Portal Address .. 5. Getting Login Access .. 5. First Time Login .. 6. Forgotten Password .. 6. Password Security .. 8. Multiple Customer Logins .. 9. Searching For Mobile Users .. 9. Common Search Problems .. 10. Device Enrolment .. 11. Changing an Email Address for iPad Enrolment .. 12. Recent Actions Status Definitions .. 13. Device Diagnostics .. 14. Configuration Settings .. 14. Define Company Policies and Settings .. 15. Send Configuration 17. Query Configuration 19. Delete Configuration Settings .. 19. Managing Software Applications.

2 19. Install Applications Hosted on the App Store .. 20. Install Enterprise Applications .. 21. Deleting Enterprise Applications .. 22. Query Applications Installed On devices .. 23. Tagging Applications as Authorised .. 23. Security .. 25. Lock .. 25. Telstra Mobile Device Management guide Apple iOS Page 2. Full Wipe .. 26. Unlock .. 27. Selective 27. Query Device Security .. 27. Managing Groups of 29. Making Use of 29. Create a New 29. Move Users between Groups .. 30. Creating New User Logins .. 31. Assigning User Login Roles and Privileges .. 31. Assigning User Login Groups .. 32. Creating New User Logins .. 32. Auto-Provisioning Rules .. 33. Scheduler .. 34. Schedule a Job to Deploy Settings to Multiple devices .. 35. Schedule a Job to Deploy Software to Multiple devices .

3 38. Reporting .. 40. FAQs .. 42. Definitions .. 44. Telstra Mobile Device Management guide Apple iOS Page 3. Purpose This user guide is for IT administrators who want to remotely manage their fleet of Mobile devices via the Telstra Mobile Device Management ( MDM )portal. This userguide is not intended to be used by the Mobile users. Telstra Mobile Device Management Overview Telstra's MDM Portal allows companies to simply and securely deploy Apple configuration profiles to one or many devices at one time over the air. Deploying configuration profiles via the Telstra MDM. Portal ensures that employees are receiving the correct settings and that private company/user credentials are not shared. In addition, the Telstra MDM Portal has the following features: Feature: Description Send SMS Messages Bulk SMS messages can be sent to individuals or entire groups NB: iPad does not support receiving SMS and will be sent email messages Configuration Settings Add and remove configuration settings eg WiFi, VPN, APN etc Diagnostics Get information back about the Device eg Data roaming enabled, software installed on devices etc Device Security Lock, unlock, full wipe, selective wipe(only wipe company settings).

4 Device Restrictions Restrict or enable applications and hardware eg Youtube, Camera etc Deploy Enterprise Software Install enterprise signed applications outside of the App store Grouping Capability Employees can be grouped into different lines of business making it easier to manage large numbers of people and send settings in bulk Create User Logins Ability to manage separate user logins and assign different roles and privileges to these user logins Auto-provisioning rules Enforce that certain settings are installed on the Device immediately after a successful Device enrolment eg password policy Scheduling Sending out configuration settings in bulk to a number of Mobile users at certain dates/times Reporting Run and export standard reports eg list of devices enrolled etc Mobile Device Management in iOS.

5 For more technical architecture information about how the Telstra MDM Portal communicates and manages Apple iOS devices please see Getting Help Telstra provides assistance during business hours 8am- 6pm, for customers wishing to use Telstra MDM. All correspondence should be initiated via email to and a customer support representative will get back to you. Telstra Mobile Device Management guide Apple iOS Page 4. The customer support representative can only assist you if we have you listed as an authorised representative on the account who has the authority to remotely manage the company's devices . Pre-requisites To use Telstra MDM, the following items need to be in place: You must have at least one iPhone or iPad Device running iOS 4 (or greater) operating system. Each Device must have an active Telstra SIM and the Mobile service MUST be connected with a Telstra Mobile Connect data plan.

6 For more information on Mobile Connect data plans see here The Device MUST always have internet access to in order to operate correctly with Telstra MDM. The Device (s) must be activated (with iTunes or wirelessly) and in a Mobile network coverage area All Mobile devices you want to manage must be grouped under a single Telstra Mobile billing account. If unclear about this requirement please contact your Telstra sales person or Telstra service delivery/billing contact and they can discuss implications of grouping Mobile services under a single Telstra billing account. You will require a first time login password to access the Telstra MDM portal. o A first time login password can be requested from the Telstra MDM helpdesk via email o You will need to provide proof that you are an authorised representative of your company and have the authority to remotely manage employee/contractor devices .

7 You must create and upload to the Telstra MDM portal an Apple SSL certificate for your company. See the Appendix for details on uploading an Apple certificate to the Telstra MDM. Portal for your company. Customer Admin Login Web Portal Address Nominated IT administrators can login to the Telstra MDM portal at Getting Login Access The following credentials will be required to gain access Username This is your 10 digit Telstra Mobile account number under which your Mobile users are grouped. If uncertain about your Telstra Mobile account number please contact the Telstra MDM helpdesk at Password This is your unique Telstra MDM password which you will manage. The very first time you use the Telstra MDM portal, you will be required to request a password from the Telstra MDM helpdesk at Note: You will need to provide proof that you are an authorised representative of your company and have the authority to remotely manage employee/contractor devices before Telstra will issue a password.

8 Telstra Mobile Device Management guide Apple iOS Page 5. First Time Login The very first time you login, you will be required to change your password. o Password has to be at least 6 characters o Password maximum length is 14 characters o Password cannot have 3 consecutive characters or numbers o Password must be alphanumeric (no special Characters). You should also enter your email address (or a distribution email address) and answer to a secret question as described below so that if you forget your password in future, this can be reset for you online without needing to contact Telstra. Forgotten Password If you have forgotten your password, this can be automatically reset and a new password issued online without you needing to contact Telstra. Alternatively if you get stuck, Telstra's MDM helpdesk can reset the password.

9 Send an email to and you will then be asked to verify your details before the password is changed Pre-requisites: When you login successfully for the first time you should setup your email address and the answer to a secret question from the administration>user screen. Alternatively click on My Account in the top right hand corner to go directly to this page. Telstra Mobile Device Management guide Apple iOS Page 6. You should also setup an answer to a secret question from the administration>user>modify security screen When you forget your password: When you enter your username(Telstra 10 digit billing account number) and an incorrect password, you will be asked if you have forgotten your password and given the opportunity to have this reset. Telstra Mobile Device Management guide Apple iOS Page 7.

10 You will then be asked to enter your username and email address You will then be asked for your answer to a secret question Your password will then be reset and you will be asked to enter a new one. You will also receive a confirmation email that the password was reset Password Security The Telstra MDM portal will require that you change your password every 60 days Your login will timeout after 60 minutes of inactivity and you will be required to login again Passwords will be locked out after three incorrect attempts Accounts will be locked after 60 days if you have not logged in during that time. It is your responsibility to keep your password secret and secure. You should NOT pass these details to any person outside your organisation and should change password details if employees leave the organisation.