Guide to Maximo Licenses - Interloc Solutions

1 You have Maximo . You re using it every day, you re seeing measurable results, you put a lot of time and money into getting it set up the way you want it to work. And once a year you pay your maintenance and support fee, and so it hang on, back up. What s that fee all about? Why are you paying it, and what do you get out of it? And where is that license agreement, s a lot more to your Maximo Licenses than just paying an annual fee to keep using has been reselling Maximo software and support for almost seven years now, and in those seven years I have been a Maximo functional consultant as well as Project Manager, I ve been involved in providing support to our clients, I ve been responsible for writing a number of our propos-als, and I ve figured my way through the Maximo license renewal process first with MRO, and then through the transition to IBM. I ve come to learn a few things about Maximo clients when it comes to their Licenses .

2 Generaliza-tions, of course, but often one or more of these may hold true: They don t know where their Maximo license purchase agreement is, or when they signed it. They re not sure how many Maximo Licenses they have, or what kinds of Licenses they are. They haven t reviewed Maximo licensing within their organization since the original purchase. They don t know what they re entitled to under the annual renewal fee. They re not sure who they d talk to if they wanted to look into Maximo none of the above statements apply to you or your organization, well done. you don t know how many Licenses you have, what types of Licenses they are, or what quantities of what types of Maximo Licenses you need, you risk being non-compliant with your license agreement, or you risk paying renewal fees for Licenses you aren t using, or that may be inappropriate to the needs of your organization. To go a little fur-ther, if you re not familiar with Maximo products that have been released since your initial Maximo implementation, you may be missing out on areas of functionality that could be very let s talk is that Maximo license agree-ment?

3 You want to know how many Licenses you have, what kinds of Licenses they are, and when you bought them. Per-sonnel changes, transitions, reorgani-zations, too many things to do in too little whatever the reason, you re not sure where that license agreement is. You ask the people you can think to ask, and they re not sure either. There are a few ways to get this information: Determine who in your organization is the designated contact for IBM, and ask them. Click this link to find out more about the different types of contacts you may have within your Guide to Maximo LicensesKim Beck, Manager, Business DevelopmentAbout KimKim Beck is Interloc s Manager of Business Development. She has been in IT for over 12 years, and first began working with Maximo in 2002 as a Technical Writer. Since joining Interloc in 2005, Kim s versatility and Maximo experi-ence have led her to a number of functional roles including functional consultant and Project Manager, Manager of Support Services, and now Manager of Business Development.

4 In this role, Kim works to respond to requests for information about Interloc and our products and services offerings, and Maximo products, support, and , and how to find them. Call IBM Customer Support and they ll tell you. The contact informa-tion for US and worldwide can be found by clicking the previous link. Ask me or any Maximo software vendor and I can reach out through my channels at IBM to get this infor-mation on your behalf. Do I have the Licenses I need?It s been a couple of years since you implemented Maximo . People have come and gone, a couple of business units saw that Maximo was working well and started using it, too, and a few people found out there were more modules and applications that made sense for their groups to use. Do you know how many people are us-ing Maximo at your company? Do you know what parts of Maximo each of these people use?And do you know what types of Maximo Licenses each of these people requires in order to use the parts of Maximo they re using?

5 In addition to the base Maximo Asset Management product, there are half a dozen Maximo Industry Solutions , over twenty Add-ons, several packaged Integration Solutions , and a number of Maximo companion products. Each of these products may have several types of Licenses associated with it, and there are defined metrics around the way that different license types can be combined with each other. If you have third party Solutions that integrate with Maximo , like a mobile solution, what Licenses are required on the Maximo side?It is good practice to review your Maximo licensing every year; use your renewal notice as your are risks associated with having improper licensing in Maximo : Noncompliance. In the event that your organization is randomly audit-ed for license use, and you are found to be routinely using more Maximo Licenses than your entitlement al-lows, you could be responsible for retroactive license fees. Unused Licenses . You initially had 100 users in the system but one of your divisions was sold off and now there are only 50 users.

6 What op-tions might you have? Payment for irrelevant Licenses . You purchased 50 Licenses for an add-on product in version 5, you upgraded to version 7, that add-on product you were paying for has since been incorporated into base Maximo , and you re still paying for support on the add on that is now a part of the base are several tools you can use and combine to ensure better control of your Maximo license usage: you can limit the number of sessions per user , you can limit the maximum number of sessions allowed across the organi-zation at any one time, and there are tools to view current sessions and login history. Detailed usage information is generally compiled by enabling audit-ing functionality and running sets of queries on your system data over time. This article provides more information on the recommendations here?Call IBM customer support. Call your IBM sales representative. Call me. We ll talk about how you re using Maximo , what Licenses you re paying for, and we ll come up with recom-mendations that fit your business while keeping you aligned with IBM s updated Maximo licensing s new in Maximo ?

7 A lot. IBM is dedicated to this product, and they re dedicated to keeping up with the needs of an ever-expanding marketplace. Maximo is always evolv-ing, always changing, and there s al-ways something new going on. IBM is great at putting out information about new content and new releases. For instance, here s a link to What s New in Maximo Asset Management It pro-vides a version-to-version comparison between Maximo , , and There are similar informational docu-ments released with every updated Maximo product. Check out Tivoli Documentation Central, and scroll down to the M s. You ll find links to every published document related to every version of Maximo , Maximo Industry Solutions , Maximo Add-on products, and Tivoli companion prod-ucts, including documentation for the recently-released Maximo encourage you to look through the available documentation and conduct your own research. Any Maximo user is always welcomed to join Maximo message boards and user Group sites for recommendations (a great place to start is the Tivoli user Group page).

8 Talk with your colleagues, attend user groups, set aside some time and set yourself a goal to figuring it all call someone, and have them do it for keep saying that. I don t mean to sound like a broken record, but it really is the easiest thing for you to do. As an authorized IBM AAA Premier Business Support Partner it is Interloc s respon-sibility to know Maximo , know how it s priced, know what products meet your needs, identify your current business licensing needs, and be able to recom-mend an ideal Maximo licensing solu-tion that fits your industry needs and your s this renewal fee all about, anyway?Aside from keeping your organization in compliance with your Maximo IBM product license agreement (IPLA), your annual renewal fee grants you two key things: Access to Maximo support services Access to hotfixes, patches, and upgrade software for your Maximo can t tell you the number of organiza-tions I have encountered that just don t reach out for Maximo support.

9 They struggle internally, overloading busy Systems Administrators, and becoming increasingly frustrated with the system until it falls into disuse, or until they finally reach out for s no need to let it go that far. Maximo is an incredibly powerful tool, with an amazing range of capabilities, able to operate on and with a wide variety of combinations of software and hardware. It s almost endlessly configurable and customizable, and it can be tailored to meet the specific needs of every single person within your re going to need support support comes with your license renewal fee. It s a good idea to book-mark this page, and become familiar with it. It s IBM s customizable Support Home page for clients and business partners alike. You can sign up to re-ceive email updates about your specific Maximo products, you can indepen-dently research Solutions to issues you may have encountered, and you can raise and monitor Service Requests us-ing their online support to speak to a person?

10 You can call IBM s support line contact information is available through that Support Home page. Some clients opt to procure Maximo support through an IBM authorized support provider organization like Interloc . (Full disclosure: I m a little biased here.) I think this is a great ap-proach for a number of reasons: You get support direct from a con-sulting services support organization that is working daily in real world implementations. Your support partner has a direct line in to IBM for Level 3 support issues so you never have to concern yourself that working with a support partner separates you from IBM sup-port escalations. The support partner will work with IBM on your behalf to manage and resolve any issues that appear to originate in the base product code (Level 3). By using an IBM contractually au-thorized support provider you are essentially expanding your support resources and leveraging two quali-fied and reputable organizations.