Job description Senior Employee Engagement ...

1 Company context INTO s mission: Through innovative partnerships with leading universities we expand opportunities for higher education, ensuring success and transforming the lives of our students and staff. Across the world, there is increasing demand for top quality higher education, with more and more students demanding access to provision beyond their home country. INTO partners with universities in three continents to address this global demand and help transform their international capacity and performance. Since 2006, we have successfully launched partnerships with 22 universities in Europe, North America and Asia. We have enrolled over 67,000 students from 166 countries and now have about 1700 employees, based round the world. Our website has details of how we are organised and our outstanding achievements so far.

2 Role context INTO strives to continuously improve its Employee experience and we know that great communication across the company has a proven impact on positive Employee Engagement . Reporting line The role reports to the Vice President, Organisation Development. Job purpose The primary purpose of this role is to lead all INTO Employee communications globally. Its main aims are to both focus on how we communicate globally and regionally and continue to improve Employee Engagement through clear, transparent and two-way communication . This role will work closely with global and regional HR teams and Senior stakeholders, to deliver communications on a broad spectrum of Employee Engagement priorities and focus on their delivery methods for maximum Employee Engagement with them.

3 Key accountabilities and duties We know that having clear and transparent two-way communication , clarity on the direction of the business and opportunities for career development have the biggest impact on Employee Engagement across INTO. This role is responsible for leading on global and regional level communications, developing and managing the communications efforts around a broad range of Employee Engagement activities that fall within these impact areas with a focus on how they are communicated across the business. Job description Senior Employee Engagement & Communications manager November 2019 Page 2 of 4 This role will manage the INTO s Internal Communications manager , where together, they will implement global and regional Employee communications strategies.

4 The role will also work closely with the VP Organisation Development, HR Leadership Team members and members of the Executive Board to support them with their communications and Employee Engagement needs, providing them with best in class communications ideas and solutions alongside experienced and professional communications business partnering support. Key accountabilities of this role would include: What we communicate Communications Strategy & Implementation o Develop, execute, and evaluate an internal communications strategy, ensuring that business goals, initiatives and organisational/people news are communicated regularly and effectively o Lead on the development and delivery of a global Engagement and communications calendar ensuring all initiatives/activities are delivered and communicated about in timely and efficient ways.

5 O Deliver end-to-end internal Employee Engagement plans and campaigns to inspire and engage employees. This will involve supporting Senior leaders in their communications efforts in keeping their functions informed of updates and changes in consistent and engaging ways. o Support the Internal Communications manager in the delivery of current (and future) activities and channels, INTONEWS, recognition programmes, etc. People Team and Organisation communications o Working closely with the global HR Leadership Team, regional HR Business Partners and Senior leaders to craft and distribute key global or regional HR/people communications that are engaging for the audience whilst maintaining a clear, open and transparent communication ethos. Employee Experience communications o Support both the VP Organisation Development and Organisation Development Support manager in a wide range of OD initiatives with the aim to continuously improve INTO s Employee experience.

6 This will involve a deeper understanding of the initiatives and help craft, distribute and support key global and regional OD communications Performance Management, Learning & Development, Talent Management, Career Progression, Wellbeing, etc. How we communicate Communications Channels o Lead on the review of existing communications channels - this includes analysing what is in place and making sound recommendations for improvement Intranet & Internal Social Media o Project manage the implementation (and ongoing management) of a new global intranet platform (that could bring internal social media channels) ensuring it becomes the central hub of employment Engagement activity and internal communication information. o This will involve working closely with INTO s IT team, supporting and guiding them with best practice intranet design and implementation methodologies to ensure maximum Employee Engagement from users.

7 Measuring Employee Engagement Employee Engagement surveys o Our global, bi-annual Employee surveys help form key Employee Engagement activities to continue with, refine or implement going forward. o Alongside the Organisation Development Support manager , co-lead on the design, and management of the bi-annual roll-out of INTO s Global Employee Engagement Surveys. o Provide input on the design of the Employee surveys and support the internal communications efforts in communicating the results to key stakeholders in a timely fashion. o Provide input and evaluation on global and regional level outcomes. Page 3 of 4 Key Duties Act as a trusted advisor to the VP Organisation Development and their team, the Human Resources Leadership Team members and the Executive Board.

8 Support the Organisation Development team in the creation, communication and ongoing maintenance of their Employee Engagement activities to continually drive positive Employee experiences. Manage and support the Internal Communications manager to help deliver Employee communications across the business. Create and deliver high quality creative communication material/content through your own work and working through others in the team. Ensure the most effective communications channels and tactics are used that enable clear and aligned messaging in line with INTO s business strategy. Manage and enhance internal communications channels, including the company Intranet and share company news in engaging ways. Build and foster relationships across business functions and locations to ensure employees are engaged and informed no matter where they are based.

9 Drive a listening culture and build feedback mechanisms into Employee Engagement activities and internal communications to enable employees to have an opportunity for dialogue. Gather, analyse and present key Employee Engagement metrics to help support the delivery of key initiatives and prepare reports for key stakeholders in a timely fashion. Attend key meetings to support the VP Organisation Development. Support other ad-hoc projects and Organisation Development tasks, as required. The job title does not define or limit your duties and you may be required to carry out other work within your abilities from time to time at our request. We reserve the right to introduce changes in line with technological developments which may impact upon your job duties or methods of working.

10 Location The post is based in Brighton. Global travel may be necessary, and flexibility is required to meet the demands of the post, including occasional weekend working. The post holder may be reasonably required to work from any INTO or partner location at any time. Safeguarding As part of our safeguarding procedures, applicants are asked to note that: references will be followed up; all gaps in CVs must be explained satisfactorily; proof of identity and (where applicable) qualifications will be required; reference requests will ask specifically whether there is any reason that they should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18; appropriate suitability checks will be required prior to confirmation of appointment.