Maintenance and Service Guide - hp.com

1 HP Pavilion dv7 Notebook PCMaintenance and Service Guide Copyright 2011 Hewlett-PackardDevelopment Company, , the AMD Arrow logo, andcombinations thereof, are trademarks ofAdvanced Micro Devices, Inc. Bluetooth is atrademark owned by its proprietor and usedby Hewlett-Packard Company under , Core, and Pentium are trademarks ofIntel Corporation in the and othercountries. Microsoft and Windows are trademarks of MicrosoftCorporation. SD Logo is a trademark of information contained herein is subjectto change without notice. The onlywarranties for HP products and services areset forth in the express warranty statementsaccompanying such products and herein should be construed asconstituting an additional warranty. HP shallnot be liable for technical or editorial errorsor omissions contained Edition: September 2011 Document Part Number: 657627-001 Safety warning noticeWARNING!

2 To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flatsurface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact theskin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the ACadapter comply with the user-accessible surface temperature limits defined by the InternationalStandard for Safety of Information Technology Equipment (IEC 60950).iiiiv Safety warning noticeTable of contents1 Product description .. 12 External component identification .. 10 Top .. 11 Buttons .. 11 Keys .. 12 Lights .. 14 TouchPad .. 15 Display.

3 16 Front .. 17 Left side .. 18 Right side .. 19 Bottom .. 203 Illustrated parts catalog .. 21 Service tag .. 22 Computer major components .. 23 Display assembly subcomponents .. 30 Mass storage devices .. 31 Miscellaneous parts .. 32 Sequential part number listing .. 334 Removal and replacement procedures .. 41 Preliminary replacement requirements .. 41 Tools required .. 41 Service considerations .. 41 Plastic parts .. 41 Cables and connectors .. 41 Drive handling .. 42 Grounding guidelines .. 42 Electrostatic discharge damage .. 42vPackaging and transporting guidelines .. 44 Component replacement procedures .. 46 Service tag .. 46 Computer feet .. 47 Battery .. 47 Optical drive .. 48 Hard drive .. 51 RTC battery .. 54 Memory module .. 55 WLAN module .. 56 Keyboard .. 59 Top cover .. 62 Fingerprint reader board .. 66 Power button board.

4 68 Display lid switch board .. 70SD Card reader board .. 72 Bluetooth module .. 74 USB board .. 76 Front speakers .. 78 Power connector cable .. 80 System board .. 81 Fan/heat sink assembly .. 85 Processor .. 89 Optical drive cable .. 93 Rear speakers .. 94 Subwoofer .. 96 Display assembly .. 975 Setup Utility (BIOS) and System Diagnostics .. 105 Using Setup Utility .. 105 Starting Setup Utility .. 105 Changing the language of Setup Utility .. 105 Navigating and selecting in Setup Utility .. 106 Displaying system information .. 106 Restoring factory settings in Setup Utility .. 107 Exiting Setup Utility .. 107 Updating the BIOS .. 107 Determining the BIOS version .. 108 Downloading a BIOS update .. 108 Using System Diagnostics .. 109vi6 Specifications .. 110 Device specifications .. display specifications .. 111 Hard drive specifications.

5 1127 Backup and recovery .. 113 Restore .. 113 Creating restore media .. 114 Performing a system restore .. 115 Restoring using the dedicated recovery partition (select models only) .. 115 Restoring using the restore media .. 116 Changing the computer boot order .. 116 Backing up and recovering your information .. 117 Using Windows Backup and Restore .. 118 Using Windows system restore points .. 118 When to create restore points .. 118 Create a system restore point .. 119 Restore to a previous date and time .. 1198 Power cord set requirements .. 120 Requirements for all countries .. 120 Requirements for specific countries and regions .. 1219 Recycling .. 123 Index .. 124viiviii1 Product descriptionCategoryDescriptionComputer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorProduct NameHP Pavilion dv7 Notebook PC ProcessorsAMD A8-3550MX processor ( FSB, L2 cache, quad core, 45 W) AMD A8-3530MX processor ( FSB, L2 cache, quad core, 45 W) AMD A8-3520M processor ( FSB, L2 cache, quad core, 45 W) AMD A8-3510MX processor ( FSB, L2 cache, quad core, 45 W) AMD A8-3500M processor ( FSB, L2 cache, quad core, 35 W) AMD A6-3430MX processor ( FSB, L2 cache, quad core, 45 W) AMD A6-3420M processor ( FSB, L2 cache, quad core, 45 W) AMD A6-3410MX processor ( FSB, L2 cache, quad core, 45 W) AMD A6-3400M processor ( FSB, L2 cache, quad core, 35 W) AMD A4-3330MX processor ( FSB, L2 cache, dual core, 45 W)

6 AMD A4-3320MX processor ( FSB, L2 cache, dual core, 45 W) AMD A4-3310MX processor ( FSB, L2 cache, dual core, 45 W) AMD A4-3305M processor ( FSB, L2 cache, dual core, 45 W) AMD A4-3300M processor ( FSB, L2 cache, dual core, 35 W) 1 CategoryDescriptionComputer modelsequipped with anAMD processorComputer modelsequipped with anIntel processor AMD E2-3300M processor ( FSB, L2 cache, dual core, 35 W) Intel Core i7-2860QM (SC turbo up ) processor (1600-MHz FSB, L3cache, quad core, 45 W) Intel Core i7-2820QM (SC turbo up ) processor (1600-MHz FSB, L3cache, quad core, 45 W) Intel Core i7-2760QM (SC turbo up ) processor (1600-MHz FSB, L3cache, quad core, 45 W) Intel Core i7-2720QM (SC turbo up ) processor (1600-MHz FSB, L3cache, quad core, 45 W) Intel Core i7-2670QM (SC turbo up ) processor (1600-MHz FSB, L3cache, quad core, 45 W) Intel Core i7-2640M (SC turbo up to ) processor (1333-MHz FSB, L3 cache,dual core, 35 W) Intel Core i7-2630QM (SC turbo up ) processor (1600-MHz FSB, L3cache, quad core, 45 W) Intel Core i7-2620M (SC turbo up to ) processor (1333-MHz FSB, L3 cache,dual core, 35 W) Intel Core i5-2540M (SC turbo up to ) processor (1333-MHz FSB, L3 cache,dual core, 35 W) Intel Core i5-2520M (SC turbo up to ) processor (1333-MHz FSB, L3 cache,dual core, 35 W) Intel Core i5-2430M (SC turbo up to ) processor ( L3 cache, dual core, 35 W)

7 Intel Core i3-2350M processor ( L3cache, dual core, 35 W) Intel Core i3-2330M processor ( L3cache, dual core, 35 W) Intel Pentium B960 TJ85 processor ( cache, dual core, 35 W) Intel Pentium B950 TJ85 processor ( cache, dual core, 35 W) 2 Chapter 1 Product descriptionCategoryDescriptionComputer modelsequipped with anAMD processorComputer modelsequipped with anIntel processorChipsetAMD A70M fusion controller hub (FCH) Intel HM65 Express chipset GraphicsInternal graphics: AMD Radeon HD 6620G graphics oncomputer models equipped with an AMDA8 processor AMD Radeon HD 6520G graphics on computermodels equipped with an AMD A6 processor AMD Radeon HD 6480G graphics on computermodels equipped with an AMD A4 processor AMD Radeon HD 6380G graphics on computermodels equipped with an AMD E2 processor Switchable discrete graphics: AMD Radeon HD 6755G2 graphics subsystemon computer models equipped with an AMD A8or A6 processor, with 1024-MB of dedicatedvideo memory (64-MB 16 GDDR5 8 PCs, ), utilize VRAM component GDDR5 32-MB 32 with 5 GBPS capability AMD Radeon HD 6750M graphics subsystem oncomputer models equipped with an AMDA4 processor, with 1024-MB of dedicated videomemory (64-MB 16 GDDR5 8 PCs, ), utilize VRAM component GDDR5 32-MB 32 with 5 GBPS capability Supports dual graphics.

8 AMD Radeon HD 6755G2 graphics subsystemon computer models equipped with an AMD A8or A6 processor AMD Radeon HD 6645G2 graphics subsystemon computer models equipped with an AMDA8 processor AMD Radeon HD 6545M graphics subsystem oncomputer models equipped with an AMDA6 processor AMD Radeon HD 6515G2 graphics subsystemon computer models equipped with an AMDA4 processor 3 CategoryDescriptionComputer modelsequipped with anAMD processorComputer modelsequipped with anIntel processor Internal graphics: Intel HD Graphics 3000 on computer modelsequipped with an Intel Core i7, i5, ori3 processor Intel HD Graphics on computer models equippedwith an Intel Pentium processor Switchable discrete graphics: ATI XT Radeon HD 6770M M2 package with2048-MB (64-MB 32 GDDR5 8 PCs, 5 GBPS)or 1024-MB (32-MB 32 GDDR5 8 PCs,5 GBPS) of graphics subsystem discrete memory,muxless ATi XT Radeon HD 6490M M2 package with1024-MB of graphics subsystem discrete memory(64-MB 32 GDDR5 4 PCs, 5 GBPS), muxless Supports BACO, HD Decode, DX11, and HDMI (onlyon computer models equipped with a graphicssubsystem with discrete memory) , full high-definition (FHD), light-emitting diode(LED), WVA AntiGlare (1920 1080) display; typicalbrightness: 300 nits , high-definition+ (HD+), LED, SVA BrightView(1600 900) display.

9 Typical brightness: 200 nits All display assemblies include 2 wireless local areanetwork (WLAN) antenna cables Supports 16:9 ultra wide aspect ratio Supports low-voltage differential signalling (LVDS) Lighted logo on top bezel Memory2 customer-accessible/upgradablememory module slots Supports dual-channel memory Supports up to 8192 GB of system RAM Supports up to 16384 GB of system RAM DDR3/1333-MHz 4 Chapter 1 Product descriptionCategoryDescriptionComputer modelsequipped with anAMD processorComputer modelsequipped with anIntel processor Supports the following configurations: 8192-MB total system memory (8192 1 or4096 2) 6144-MB total system memory (4096 1 +2048 1) 4096-MB total system memory (4096 1 or2048 2) 2048-MB total system memory (2048 1) Supports the following configurations: 16384-MB total system memory (8192 2) 12288-MB total system memory (8192 1 +4096 1) 8192-MB total system memory (8192 1 or4096 2) 6144-MB total system memory (4096 1 +2048 1) 4096-MB total system memory (4096 1 or2048 2) 2048-MB total system memory (2048 1) Hard drivesSupports ( ) hard drives in (.)

10 50-in), (.37-in), and (.28-in)thicknesses Customer-accessible Accelerometer hard drive protection support Supports up to 2 hard drives Supports 160-GB solid-state drive (solid-state drive) Serial ATA Supports 500-GB, 7200-rpm, hard drive +160-GB solid-state drive combination Supports the following double hard driveconfigurations: 2 TB: (1 TB, 5400 rpm, mm 2) 1500 GB: (750 GB, 7200 rpm, mm 2) 1500 GB: (750 GB, 5400 rpm, mm 2) 1 TB: (500 GB, 5400 rpm, mm 2) Optical driveFixed 5 CategoryDescriptionComputer modelsequipped with anAMD processorComputer modelsequipped with anIntel processor Serial ATA tray load Supports Blu-ray Disc ROM FX SuperMulti DVD R/RWDouble-Layer Drive Supports Blu-ray Disc R/RW FX SuperMulti Drive Supports DVD RW Double-Layer FX SuperMulti Drive Audio and videoDual array digital microphones with appropriatebeamforming, echo-cancellation, noise-suppressionsoftware HD audio HP-branded Altec/Lansing quad Beats Audio speakers(select models only)