MOBILE ADMINISTRATIVE TASKS Managing Mobile Guest …

1 1/8 Accessing the Control Panel To access the Control Panel and complete the ADMINISTRATIVE TASKS outlined in this guide: 1. Visit 2. Enter your Marriott EID and password. 3. Click Sign Associates Associate access to the Control Panel is managed by the Control Panel Administrator at each hotel. Adding associates to the Control Panel should be integrated into the Front Office on-boarding process. Associates must have valid Marriott EID s before they can be added in the Control Panel. Once added, associates will have immediate access to the Control Panel. To add a new user, follow these steps: 1. Under the Associates tab, click the + Add New Associate MOBILE Guest Services at Your Hotel> MOBILE ADMINISTRATIVE TASKSM obileOverview This guide is for hotel associates who need to complete ADMINISTRATIVE TASKS in the Control Panel to support MOBILE Guest Services.

2 Each property should identify associates to receive ADMINISTRATIVE access, such as the Front Office Manager or other property managers. These ADMINISTRATIVE TASKS are completed using the Control Panel, a web-based tool which is completely separate from your hotel s PMS. Members submit their MOBILE Services request and stay details through their MOBILE devices, which are then sent directly to the Control Panel. Because the Control Panel is not connected to your hotel s PMS, you must manually update the members details in your PMS to ensure reservations reflect the MOBILE Services requested. In this Guide you will learn how to: Add, edit, or delete access for associates.

3 Customize time displays. Run Panel Administrator Guide2/8 Managing MOBILE Guest Services at Your Hotel> MOBILE ADMINISTRATIVE TASKSM obileSelect the Property or Properties the associate works at. Identify the Primary Property if multiple hotels are default Application and Email Language is English. Must select MOBILE Guest Services as the Application. The Property Administrator role is only for managers & supervisors and those that carry out ADMINISTRATIVE Email Address and select Set notification to receive system wide messages (these are not related to MOBILE check-in/out email notifications). This is a required number is not Push Notifications for all associates and Report Only if associate runs reports.

4 (At least one role must be selected.) Ensure Primary Role is correct and Active box is checked for all users. (Add Associates continued) 2. Complete the Add a new associate form with the associate s MOBILE Guest Services at Your Hotel> MOBILE ADMINISTRATIVE TASKSM obile(Add Associates continued)If successful, the new user will be added to the Associates tab. Edit Associate Information After adding an associate, the associate s information can be updated, if needed, in the future. For example, if an associate gains additional responsibility and needs to assist in running reports, he or she may need different access. To edit the information for active associates, follow these steps: 1.

5 Locate the associate under the Associates tab, then click the Pencil icon next to their name. 3. Ensure the details entered are correct and click Save at the MOBILE Guest Services at Your Hotel> MOBILE ADMINISTRATIVE TASKSM obile 2. Update the information in the Edit Associate form.(Edit Associate Information continued)In this scenario, access to run reports was added to the associate s information. The Primary Role was selected as Push can deactivate the associate by un-selecting the Active box. This removes the associate s Control Panel access. 5/8 Managing MOBILE Guest Services at Your Hotel> MOBILE ADMINISTRATIVE TASKSM obile 2. In the confirmation pop-up window, click Yes.

6 3. After making the changes, click Save at the bottom. If successful, the changes will be reflected on the Associates tab:(Edit Associate Information continued)Delete Associates If an associate no longer works at the hotel, remove their Control Panel access by deleting the associate. To do this: 1. Locate the associate under the Associates tab, then click the X icon next to their MOBILE Guest Services at Your Hotel> MOBILE ADMINISTRATIVE TASKSM obile(Delete Associates continued)If successful, the associate will no longer appear in the Associates Email NotificationsEmail notifications are a great way to ensure associates flawlessly execute MOBILE Guest Services.

7 Notifications can be sent to up to 10 associates when MOBILE Check-In or Check-Out requests are set up email notification distribution lists: 1. From the Control Panel home page, click MOBILE Guest Services. 2. Then click Settings, then Manage Admin MOBILE Guest Services at Your Hotel> MOBILE ADMINISTRATIVE TASKSM obile( Managing Email Notifications continued) 3. You can send separate email alerts for MOBILE Check-In requests (listed as Arrival Time Received) and/or MOBILE Check-Out requests (listed as Check-Out Received). 4. Enter up to 10 email addresses in the appropriate field(s). If more than 10 email addresses should receive a notification , create a group email distribution list in your email system, if possible, and use that list instead.

8 Separate email addresses with commas but no spaces. 5. Click Offset/LocalizationIn this part of the Control Panel, the format for dates and times can be s how to complete this: 1. From the Control Panel home page, click MOBILE Guest Services. 2. Then click Settings, then GMT Offset/Localization.(GMT Offset/Localization continued) Managing MOBILE Guest Services at Your Hotel> MOBILE ADMINISTRATIVE TASKSM obile 3. Select the preferred Date Format by clicking MM/DD/YYYY (if you want the month to display first, Aug 15 ) or DD/MM/YYYY (if you want the date to display first, 15 Aug. ) 4. Select the preferred Time Format by clicking either 12 Hour Format ( 6:30 PM ) or 24 Hour Format ( 18:30 ).

9 5. Set your property s local time by making a selection in the GMT Offset menu and make sure the correct Local Time is