SAP Note 606745 - CRM Content Management: …

1 1 of 3 SAP Note 606745 -CRM Content management : document doesnot openNote Language: EnglishVersion: 17 Validity: Valid Since are using CRM Content management to process cannot open a document for occur when you use Microsoft Word TermsCause and PrerequisitesThese problems are caused by a program error and missing transaction SICF to create the external /SAP/BC/contentserveralias below the default_host element, which contains anonymous logondata and which refers to the /default_host/sap/bc/contentserver targetelement. Note that the alias is not automatically transported tofollow-up systems. In addition, make sure that service/default_host/sap/bc/contentserve r is can find the corresponding documentation in the SAP Library underContent management Service (BC-SRV-KPR) -> Concepts -> HTTP Accessfor Repositories on SAP Web Application on the settings in your system, you may also have to set the'Logon Data Required' indicator in the anonymous logon data.

2 For moreinformation, see Note 429436. Note that if 'Logon Data Required' isset, the anonymous logon data is also used to display documents andtherefore it must be correct for the corresponding clients. If youchoose the 'Standard' logon procedure, the user must be specified eventhough it is not used to display setting is required for each HTTP access to documents. Thisincludes Content management in the People-Centric UI/WebClient UI ofthe CRM system ('Documents/Attachments') and also the display of athumbnail in the product master data in the SAP name of the service or the external alias does not mean that yourequire an external Content server to use CRM Content management : Bydefault, documents are stored in the CRM errors that are described in the attached notes 592499 and 621337also prevent you from displaying Word integration responds incorrectly in Account Managementif you have not implemented notes 609263 and 630315, and it respondsincorrectly in marketing if Note 632248 has not been Microsoft Word integration in releases up to and including , you must define an alias for the Microsoft Office integration inCustomizing under 'Customer Relationship management -> Basic Functions-> Content management -> Define Alias for MS Office Integration in thePeople-Centric Interface'.

3 For details, see the IMG activity. Makesure that the name of the external alias starts with '/sap/', 2 of 3 SAP Note 606745 -CRM Content management : document doesnot openexample '/sap/crm/crm_bsp_webdav'. you are using the Microsoft Word integration, the system setslocks. In certain cases, the system does not remove these locks sothat you can no longer work with these documents. You can use theRSIR_REMOVE_CHECKOUT_LOCKS report to display and remove the locks( document area = CRM, Lock Older Than 0 Days). error in Microsoft Windows 2000/Office 2000 causes problems whenyou are using Microsoft Word integration. For details regarding thecorrection, see Microsoft Knowledge Base Article 288440( ;EN-US;288440). you are using the Microsoft Word integration, problems occur if youdo not use the 'application/msword' MIME type.

4 If necessary, adjustyour settings in transactions SKPR12/SKPR13 and use the'application/msword' MIME DataRelease Status:Released for CustomerReleased 13:02:50 Original Lang.:GermanPriority:Recommendations/add itional infoCategory:ConsultingMain Component:CRM-BF-COM Content ManagementAdditional Components:CRM-IC-ARD DocumentsThe Note is release-independentRelated NotesNumberShort Text1120633 Termination when displaying a document template988680 Content Mgmt: document does not open causing error message685521 Logon data for /sap/bc/contentserver service649117 CRM Content Mgmt.: Microsoft Word document does not open635049 CRM Content management : Word integration in PC UI/ICWC634869 SAPKU40001: Support Package 01 for CRM Content management : Word integration in marketing630315 Documents are not displayed621674 BSP Page activitation give "Compile Time Errors" 3 of 3 SAP Note 606745 -CRM Content management : document doesnot openNumberShort Text621337 HTTP access fails when special characters are used609263 Content management : Determination of business partner data595056 HTTP access to database repositories594160 Solution attachment can not be show in the IIA summary slot592499SP18: HTMLB Event: parameters are not taken429436 New logon despite stored logon data