Transcription of Annual Report 2020 - McDonald's
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Annual Report 2020 - McDonald's
Cov Annual Report 2020. Annual Letter to Shareholders Em of s Dear Shareholders, Whil the Global McFamily achi billio and our Customers, to eff beca resta our f At McDonald's , we are privileged to be active posi participants in the local communities where we live, rece work and serve. That means we reflect the values and whic understand the needs of the customers and people we The strive to put first every day. This was especially prudent com as we navigated the COVID-19 pandemic and societal oper challenges within this past year. Through it all, and with a pre the strength of our McFamily and a values-led mindset, Aust we did the right thing from the start. We prioritized com the safety of restaurant crew and customers; we took to si important steps to preserve our financial flexibility; we to go leveraged the power of our supply chain; and we stood and by and supported our local communities.
This, in turn, allowed us to continue gaining market share in most major markets. We also improved on our already unrivaled Drive Thru capabilities and continued to see the enormous benefits of contactless delivery, take-away, and curbside pick-up. Meanwhile, more customers used our app than ever before, as digital sales reached nearly 20 percent
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