Using Key Performance Indicators to improve outcomes and ...
Our Key Performance Indicators . KPIs need to cover a broad range of functions and to be high level. Budget targets and actual results are reported in: • Our . Budget Papers. • Our . Annual Report . which must include KPIs as set out in the Budget Papers (and audited by the Auditor General), and
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Effective handling of complaints made to your …
www.ombudsman.wa.gov.auServing Parliament – Serving Western Australians Ombudsman Western Australia GUIDELINES . Effective handling of complaints made to your organisation - …
Effective Complaint Handling Systems Checklist
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What is procedural fairness? Is there a difference …
www.ombudsman.wa.gov.auProcedural fairness (natural justice) Revised May 2009 Ombudsman Western Australia • to a reasonable chance to consider their position and reply. However, what is reasonable can vary according to the complexity of the issue, whether an urgent decision is essential or any other relevant matter; and
Complaint Handling Guidelines - Ombudsman WA …
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Good record keeping - Ombudsman WA Home
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Ombudsman Western Australia
www.ombudsman.wa.gov.auConducting administrative investigations Revised May 2009 Ombudsman Western Australia Step 8: Prepare the investigation report This must be done at …
Ombudsman WA Complaint Form
www.ombudsman.wa.gov.auz . Serving Parliament - Serving Western . Australians . Ombudsman Western Australia . Complaint Form. Revised October 2018 . Please use this form to make a complaint about a State Government department or agency, local government
Ombudsman Presentation to University of Western Australia ...
www.ombudsman.wa.gov.auThe Ombudsman Presentation to University of Western Australia Foundations of Public Law students Chris Field Ombudsman . Adjunct Professor, School of Law, University of Western Australia . 19 October 2017 . Ombudsman Western Australia Serving Parliament – Serving Western Australians
3.1 Definition of family and domestic violence
www.ombudsman.wa.gov.auof family and domestic violence and that ‘different definitions may be specified in legislation or be required in different contexts and jurisdictions’. 107. Generally speaking, family and domestic violence occurs: ... 3.2 Victims of family and domestic violence will resist violence and try to …
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