MiCollab Client Admin Guide - Mitel Edocs

1 MiCollab ClientADMINISTRATOR GUIDER elease information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation ( Mitel ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks trademarks, service marks, logos and graphics (collectively Trademarks ) appearing on Mitel 's Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or its subsidiaries (collectively " Mitel ") or others.

2 Use of the Trademarks is prohibited without the express consent from Mitel . Please contact our legal department at for additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the website: Client administrator GuideRelease 2016 , Trademark of Mitel Networks Corporation Copyright 2016, Mitel Networks CorporationAll rights reservedTable of ContentsiChapter 1 : OverviewIntroduction .. 2 About This Guide .. 2 Audience .. 3 Terminology .. 3 Features, enhancements, and changes .. 4 Release .. 4 Functionality Available in MiCollab Release and Later .. 4 MiCollab Client Desktop Enhancements.

3 4 Release .. 5 Overlapping DN support .. 5 CSTA settings .. 6 Enabling or disabling TLS .. 6 MiCollab MAC Desktop Client .. 6 MiCollab Web Client .. 6 MiCollab Client Deployment enhancements .. 6 MiCollab for Mobile enhancements .. 6 MiCollab Desktop Client enhancements .. 7 MiVoice for Skype for Business .. 7 Release .. 8 MiCollab for Mobile application .. 8 MiCollab for Mobile simplified deployment .. 10 MiVoice 5000 and MiVoice MX-One integration .. 11 MiCollab Vidyo integration .. 11 MiCollab corporate directory .. 12 Basic MiCollab Desktop Client and MiCollab Web Client enhancements .. 12 MiCollab Desktop Client .

4 13 MiVoice for Skype for Business SP3 enhancements .. 15 Server and Client components .. 16 MiCollab Client Service .. 16 MiCollab Desktop Client .. 17 MiCollab MAC Desktop Client .. 17 MiVoice for Skype for Business Client .. 18 MiCollab Web Client .. 18 MiCollab WebRTC Client .. 18 MiCollab for Mobile .. 18 Supported Communication Platforms (PBXs) .. 18 Table of ContentsiiMitel integrated applications .. 19 Optional third-party integrated applications .. 19 Documentation.. 21 Chapter 2 : FeaturesIntroduction .. 24 Server-Level features .. 28 Federation .. 28 Peering .. 30 Client interface features.. 33 MiCollab Desktop Client features.

5 33 MiCollab MAC Desktop Client features .. 38 MiVoice for Skype for Business features .. 41 MiCollab Web Client features .. 43 MiCollab for Mobile features .. 45 Communication platform features .. 46 MiVoice Business features .. 46 MiVoice Office 250 Communication platform features .. 52 About Account Synchronization.. 56 About Presence .. 57 Presence server .. 57 Presence modes .. 57 Types of presence .. 58 Dynamic Status .. 59 Change the default message diversion activities order .. 60 About Collaboration .. 62 About SIP.. 63 About OfficeLink .. 64 PBX software requirements .. 64 Supported device types .. 65 OfficeLink functionality.

6 65 Basic Bundle .. 67 Entry Bundle .. 68 Table of ContentsiiiTeamwork Mode .. 70 MiCollab Client for VMware Horizon view .. 71 Chapter 3 : SpecificationsIntroduction .. 76 System requirements.. 76 PBX requirements .. 76 About virtualization .. 78 Mitel Integrated Application requirements .. 79 MiCollab Desktop Client requirements .. 79 MiCollab MAC Desktop Client requirements .. 81 MiCollab Web Client requirements .. 81 MiCollab for Mobile for requirements .. 82 MiVoice for Skype for Business requirements .. 82 Optional third-party Client components .. 83 PBX node environments .. 84 Chapter 4 : Installation and ConfigurationIntroduction.

7 86 Planning considerations .. 86 High level installation and configuration procedures .. 87 Configure the PBX .. 89 MiVoice Business PBX .. 89 User Configuration form .. 90 License and Option Selection form .. 90 Class of Service Options form .. 90 Personal Ring Group Assignment form .. 91 SIP Softphone settings .. 91 MiVoice Office 250 PBX .. 91 Software license .. 93 System devices and feature codes Assistants .. 93 System devices and feature codes Phones .. 93 System IP-related information Call Configuration (Softphones Only) .. 94 System Sockets .. 94 Users .. 94 Table of ContentsivConfigure integrated applications.

8 96 MiCollab UM configuration .. 96 Visual Voice Mail for Peered MiCollab Client Services .. 96 MiCollab configuration options .. 97 FCOS options .. 97 Port utilization .. 97 Other Voice Mail systems .. 98 MiCollab Audio, Web and Video Conferencing configuration .. 98 MiVoice Border Gateway and Remote Proxy Services configuration .. 99 MiCollab Client and Ignite integration .. 100 Enabling Hot Desking for Ignite Agents .. 101 Install and configure MSL and MiCollab Client Service .. 102 Software installation options .. 102 Install the MSL operating system .. 103 Configure MSL .. 103 Install the MiCollab Client Service blade.

9 105 Verify MiCollab Client Service licensing .. 106 Install the MiCollab Client Virtual Appliance .. 106 Install and configure MiCollab Client softphone for VMware Horizon View .. 107 Configure user options MiCollab Client for VMware Horizon View .. 109 Access the MiCollab Client Service administration page .. 112 Provision MiCollab Client .. 113 Install the MiCollab Desktop Client .. 115 Software distribution point .. 115 User installation permissions .. 115 Client firewalls .. 115 Welcome E-mail message .. 116 MiCollab Client Deployment E-mail message .. framework .. 117 Installation procedure .. 117 Custom installation options.

10 118 IntelliMirror .. 118 Logon Script .. 119 SMS .. 119 Group policy .. 119 Citrix deployments .. 119 Installer transforms .. 120 Table of ContentsvCreating a transform .. 121 Installer properties .. 123 Install MiVoice for Skype for Business Client .. 124 Deploy MiCollab for Mobile Client .. 126 Remote User Configuration .. 126 MiVoice Business PBX Configuration for remote users .. 127 MiCollab Desktop Client softphone and teleworker settings .. 127 MiVoice Office 250 PBX configuration for remote users .. 130 Softphone (SIP-based) specific considerations .. 130 Softphone Configuration - MiCollab Desktop Client .. 133 Teamwork mode.