Music on Hold - necdsx.com

1 Music on hold Music on hold Description Callers can listen to Music while waiting for their call to go through. Using a PGDAD Module audio port as the Music on hold source is available in software versions and higher. Music on hold (MOH) plays Music to calls on hold , parked calls, and transferred calls. The Music lets the caller know that their call is waiting, not forgotten. Without Music on hold , the system provides silence to these types of calls. Music on hold is available from one of eight sources: two internal beep tones, two audio input minijacks, and one of four PGDAD Module audio ports.

2 The source you choose in turn connects to a customer-provided external Music source. In DSX-40, the audio input minijacks are located on the equipment cabinet. In DSX-80/160, the audio input minijacks are located on the CPU PCB. The external Music source you connect to the audio input minijacks is typically a CD player or FM. receiver. The source, which you can also use for Background Music , must be compatible with the follow- ing specifications: Music Source Specifications Input Impedance 10K Ohms Relative Input Level +18 dBr (+/- dBr) at kHz For more on connecting a customer-provided Music source, refer to the system's Hardware Manual.

3 With Music on hold enabled, transferred callers can optionally listen to ringback or MOH while their call waits at the transfer destination. Note: In accordance with copyright law, a license may be required from the America Society of Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or Music other than material not in the public domain are transmitted through the Music on hold feature of telecom- munications systems. NEC Unified Solutions, Inc. hereby disclaims any liability arising out of the failure to obtain such a license.

4 Conditions None Default Setting External MOH enabled from audio input minijack 1. 276 Features DSX Software Manual Music on hold Programming Basic Setup 1. Should the system have Music on hold ? 1. If yes: 1521-01: ENABLE Music ON hold (PAGE 756). [SYSTEM: OPTIONS: SETUP: Music ON hold /BACKGROUND Music (1521): ENABLE Music ON hold ]. Features Enter 1 (Yes). 2. If no: 1521-01: ENABLE Music ON hold (PAGE 756). [SYSTEM: OPTIONS: SETUP: Music ON hold /BACKGROUND Music (1521): ENABLE Music ON hold ]. Enter 0 (No). 2. Assign the Music on hold Source to each line.

5 1. 3103-05: Music ON hold SOURCE (PAGE 931). [LINES: CONFIG: SETUP: SETTINGS (3101): Music ON hold SOURCE. Assign the MOH source: - 0 for none - 1 for audio input minijack 1. - 2 for audio input minijack 2. - 3 for internal tone 1. - 4 for internal tone 2. - 5 for IntraMail Message On hold . See MESSAGE ON hold (PAGE 616) for more. - 6-9 for PGDAD Module audio ports 3-6 (see additional PGDAD programing below). 3. For external Music sources using a minijack input, is the audio level (BGM volume) correct? 1. If yes: 1521-05: AUDIO INPUT 1 GAIN SETTING (PAGE 757).]

6 [SYSTEM: OPTIONS: SETUP: Music ON hold /BACKGROUND Music (1521): AUDIO GAIN #1]. For audio input 1, leave this option at its current setting. 1521-06: AUDIO INPUT 2 GAIN SETTING (PAGE 758). [SYSTEM: OPTIONS: SETUP: Music ON hold /BACKGROUND Music (1521): AUDIO GAIN #2. For audio input 2, leave this option at its current setting. 2. If no: 1521-05: AUDIO INPUT 1 GAIN SETTING (PAGE 757). [SYSTEM: OPTIONS: SETUP: Music ON hold /BACKGROUND Music (1521): AUDIO GAIN #1]. For audio input 1, adjust this option as required.]

7 1521-06: AUDIO INPUT 2 GAIN SETTING (PAGE 758). [SYSTEM: OPTIONS: SETUP: Music ON hold /BACKGROUND Music (1521): AUDIO GAIN #2. For audio input 2, For audio input 1, adjust this option as DSX Software Manual Features 277. Music on hold 4. Should transferred callers hear MOH or ringback while waiting? 1. For MOH: 1521-02: Music ON hold FOR TRANSFERRED CALLS (PAGE 756). [SYSTEM: OPTIONS: SETUP: Music ON hold /BACKGROUND Music (1521): Music ON hold ON TRANSFER]. Enter 1 (Yes). 2. For ringback: 1521-02: Music ON hold FOR TRANSFERRED CALLS (PAGE 756).]

8 [SYSTEM: OPTIONS: SETUP: Music ON hold /BACKGROUND Music (1521): Music ON hold ON TRANSFER]. Enter 0 (No). Using the PGDAD Module as a Music on hold Source 1. Check the PGDAD Module basic programming and jumper settings. 1. Before plugging in the PGDAD, review the chart below and be sure the channel you are using is set for Audio Input/Output. PGDAD Module Jumper Settings Jumper 2101: Circuit Type Channel Function S3 S4 S5 S6 Auto ID. 1 Open Open N/A Door Box 10. Short Short Audio Input ( Music ) 12. Open Short Audio Output (Page) 12.

9 2 N/A Open Open Door Box 10. Short Short Audio Input ( Music ) 12. Open Short Audio Output (Page) 12. 2. Locate an available 16 ESIU PCB digital station port ( , station port 10/extension 309). - If you wait to plug in the 2 PGDAD Module until after your programming is complete, the second- ary station port set up in the next step (if required) will auto-ID as an audio port. The primary port always auto-IDs, depending on the jumper settlings, as either a Door Box or an audio port when the 2 PGDAD Module is plugged in.

10 3. 1203-01: SECONDARY STATION PORT ASSIGNMENT (PAGE 709). [SYSTEM: PORTS: SLOT X: STATION PORT CONFIGURATION (1201/1202/1203): SECONDARY]. For the station port you selected in step 1 above, enter an available station port for the secondary port. - Station ports 96-127 are available by default. - For example, enter port 110 (extension 409) as the secondary station port for station 10 (extension 309). 2. Set up the PGDAD Module port for audio input. 1. Do not yet plug the PGDAD Module into an available digital extension port.